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February 2024 by Tony G G
Horrible customer service, they act as if they’re too busy to help out a customer much less answer any of your questions do yourself a favor shop elsewhere.
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February 2024 by Jose
Evasive has been in the game for a while, that alone should tell you they’re trustworthy. Usually deal with Hugh, great customer service + knowledgeable, great guy. Guys in the back are courteous every time I pick up parts. Overall a well rounded company from their CX, actual parts service, social media, their environment is what shops should aspire to be.Had a worksbell steering wheel setup installed on my car + an alignment done. Happy with work, squeezed me in before a track day. Services prices may be higher to some, but you’re getting quality work done. Would rather pay a bit extra for labor to get jobs done correctly since these guys are keen to detail. Lots of places lack thatPpl complaining about parts not “in stock” and complaining about delayed shipments, are clearly new to the car scene. If it was easy and smart from a business stand point they would stock everything in existence but that doesn’t make sense, call beforehand to confirm if what you’re looking for is readily available. 24/7 website monitoring is unrealistic, just take the extra step to call/email. If parts are delayed, out of their control, remember theyre ETAs.
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January 2024 by Jack Tran
I placed an order for an HKS Spec L. I was informed the following work week that it is on back order. I was given the option of switching to Spec L-2 (and pay the difference of course) or wait. I decided to wait and received the catback in less than a month!The fast follow up by Evasive Motorsports is greatly appreciated. Very rarely do I have any follow up when ordering something and it turns out to be on backorder. I plan on ordering more BRZ/Gr86 parts from them in the future!
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January 2024 by Nicholas P.
I brought my Civic Si in to install a set of Eibach springs and came back few weeks later for an alignment. The installation had no issues and my car rides like a dream! Josh was quick to respond to any of my questions and provided great info at my request, highly recommend! They are booked out a month or so usually, so I would consider that into timing your appointments.
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December 2023 by Nick G.
Such a good place for aftermarket parts and accessories. Rims, suspension, aero, exhausts — they can get it all for your car! Aside from products, they also offer services like installation and alignment. Prices are pretty good.I came here on a few occasions, to pick up parts and to have my lowering springs installed. Service was good both times. Communication was good as the person who helped me replied promptly via email and answered all of the questions I had.Plenty of parking in the street and some spots in front of their office.Their services get booked quite far out, so plan accordingly!
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December 2023 by Nicholas G.
Such a good place for aftermarket parts and accessories. Rims, suspension, aero, exhausts -- they can get it all for your car! Aside from products, they also offer services like installation and alignment. Prices are pretty good. I came here on a few occasions, to pick up parts and to have my lowering springs installed. Service was good both times. Communication was good as the person who helped me replied promptly via email and answered all of the questions I had. Plenty of parking in the street and some spots in front of their office. Their services get booked quite far out, so plan accordingly!
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November 2023 by Corey Lennox
Through all of my years buying car parts I have never dealt with such amazing customer support! They were super quick to get back with me on what parts were shipping or needed to be special ordered. Very easy to get along with it felt like buys parts off of a friend! I will definitely be coming back for any other parts I need in the future for my civic! ??
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November 2023 by Riley Lidel
I gotta say, working with Jay as my sales representative has been a stellar experience! I work in the sales industry and I have to say this man's follow through has been suburb. When my package arrived and an item was missing, he dug through all of his resources to follow his tracks to show me. I appreciate the transparency. Also when I couldn't account for the missing part, he fought for me to the higher ups to get me my part that was unaccounted for with my delivery! If you're gonna work with anyone, I highly recommend Jay to be your guy!
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November 2023 by Alex
********** WARNING*************** HORRIBLE service!!! I purchased a body kit and was told it would arrive 5-6 months but it arrived in 9 months. They say 5-6 months to get you to buy it but in reality, it takes at least 8 months. Make sure to inspect EVERYTHING!! I found out that they were missing a part. They said that I did not order the part. However, the set included 3 parts not 2. They said I had to purchase the third part. 5 minutes later they found my part. Very odd since the delivery was packaged together. I was about to pay for a part that I had already paid for. I have a feeling they are trying to either steal the part or have me pay for the part again!! I would suggest finding a different vendor. As a VETERAN.........SAVE YOURSELF THE HEADACHE!! RANGERS LEAD THE WAY!!!
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November 2023 by Nicholas W.
Ordered my part online, was ready for pickup same-day. Fast and friendly service. The rep took time to answer all of my questions on pick-up.
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October 2023 by RC G.
One of the best shops I've ever dealt with. Great service and so much knowledge in motorsports. I've been going to Evasive for many years now. Not once have I had an issue. If you have any concerns about anything they always help out. I recommend them for ver any shop. They do honest work
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October 2023 by Alex Y.
I spoke to the sales manager Josh and delt with him. Why are you replying to my message when you have no idea how many phone calls I made with NO apology or the excuse of renovation. Why would any son yell at his mom for doing a favor. That is just unprofessional of you to say that. You reply with your title and try to justify your company mistakes. Your comment just shows the character of your business and employees. This review would have not been written if a sincere apology was made. For those who are reading this review and wondering if you should buy a product from them, I suggest going to the hundreds of other vendors that are available. See the list of bad reviews written recently and it will speak volumes of there experience.
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October 2023 by Randy Z.
I see you have updated your website pages to read in red font valve stems and center caps are not included but when I purchased the wheels that was not displayed. I understand why they would not be included but like stated at the time of purchase it was not specified so that's why I assumed I'm getting what's in the picture. For the order changed from shipping to pick up I would think when I called in and had the order changed from shipped to pick up that your employee would tell me the hours for pick up, or at least let me know hey they keep the wheels in the warehouse so go based off those hours, especially when I mentioned I'd be driving a a good distance. That's when I changed it back to just having them shipped and all this could have been resolved on the first call when I asked to have them picked up. I am glad to see you do review the reviews and fix issues that you see in these comments. Hopefully my issue will help the next customer that ends up in the same boat as myself.
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September 2023 by Brent Jeong
Jay in Sales is THE most communicative, friendly and professional person I’ve come across after calling quite a few shops. While this is my first experience/ visit to install coilovers and exhaust, they did such an amazing job, it won’t be my last.
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September 2023 by Nick H
UPDATE 9/4/2023: evasivemotorsports helped me with a warranty request with the original manufacturer and got me a replacement! Thank you Tyla for awesome communication and excellent customer service. I will be buying more stuff from you guys in the future.Called and inquired about an item. Responded within the same day. Got the order within a week! Thank you guys for the awesome service.
