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January 2024 by jeremy gloer
Great staff!
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December 2023 by Martina P.
Recently purchased a pair of climbing shoes online. Had a warranty issue and was directed to reach out directly to Mad Rock. I had the pleasure of working with Andrew who could not have been more responsive and helpful. Customer service was fantastic- cannot say enough good things about our experience and would definitely recommend!
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December 2023 by Julian Tsai
Need to update hours on google site, went today but closed
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November 2023 by Kristen Lum
Amazing customer service, we drive over an hour to get shoes here every few months!
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October 2023 by Nicholas Grady
Outstanding customer service. Will definitely be coming back in the future and recommending to my friends
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September 2023 by Bea E.
Andrew was so knowledgeable and helpful! Found the perfect shoes. And I was also informed about the 10% discount for checking in and Yelp.
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September 2023 by Eddie G.
Awesome customer service , great selection, will be back for more climbing gear ! Picked up some drone hV :)
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September 2023 by allen
Okay product, terrible return policy. Any sign of chalk on the shoe -> can't be returned.Don't buy unless you know for sure the shoe is going to fit.EDIT (replying to reply):The shoes I returned were worn a single time. Most stores (REI, etc) will accept returns on shoes with minimal wear with 0 questions asked. They offered me a measly 39 STORE CREDIT or offered to have me PAY for the shoe to be shipped back to me. Pretty incredible.Again, please don't buy from mad rock unless you're sure the shoe is going to fit.And do not expect great customer service from mad rock online. They will nickel and dime you despite the fact that you've bought multiple $100+ items from them before.
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September 2023 by Allen Z.
Bought shoes from mad rock before, was pretty happy. Bought their new drones 2.0 shoe online, tried it once, didn't fit. Tried to return, if there's any chalk on the shoe, they don't accept the return. Do not buy shoes from here unless you know 100% they're going to fit. EDIT (replying to reply): The shoes I returned were worn a single time. Most stores (REI, etc) will accept returns on shoes with minimal wear with 0 questions asked. They offered me a measly 39 STORE CREDIT or offered to have me PAY for the shoe to be shipped back to me. Pretty incredible. Again, please don't buy from mad rock unless you're sure the shoe is going to fit. And do not expect great customer service from mad rock online. They will nickel and dime you despite the fact that you've bought multiple $100+ items from them before.
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September 2023 by Adrian R.
Great atmosphere very welcoming and demo shoes available! Andrew was very helpful as well
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August 2023 by Eva K.
I came here to grab some new bouldering shoes and was very happy! The service was great, the worker helped answer any questions I had as well as giving great recommendations! I am definitely coming back as the shoes are very affordable and great quality!
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August 2023 by Daniel K.
Great knowledgeable staff, good quality Carabiners. We needed help with a noon-climbing issue and they were able to get us squared away
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August 2023 by sam l.
I've been looking for another place besides REI to get my climbing gear and this is the place to go! Great customer service. Their store hour is limited so best to get there early.
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August 2023 by John P.
I've always loved what Mad Rock's been bringing to the climbing community. Rolling into HQ and getting a clearer understanding of the making of their shoes was rad. Looking forward to taking my new pair of Drone 2.0 for a spin.
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August 2023 by Esmeralda R.
Andrew is amazing! Helped us try on the perfect fit rock climbing shoes. Extremely helpful friendly and knowledgeable.
