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January 2024 by Velia Peralta
Came in to the store and Frank the property Manager there help me with my unit rental. He was very respectful, helpful . Thank you for your 5 start service .
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December 2023 by Jowi Chalo
The five stars to this place is just for some the employees definitely Nataly and Frank are so nice and helpful people.
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December 2023 by Dejahnay Hawkins
They stole packages and peoples things out of their storage. They have been doing it for years. Don’t trust the females behind the desk .
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November 2023 by Dolores C.
It used to be great when it was Simply Self Storage but now that Public Storage has taken over it's the worst! The on-site employees are as helpful as possible but some things are out of their hands. I lost my key and Public Storage corporate couldn't care less about it! They offer for free to open the storage but give no timeline. It could literally be months that they have you waiting.
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November 2023 by Imelda Robledo
Natalie was so great she help me with my rental online. She was so patient and very professional.
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October 2023 by Briana A.
DOES NOT EVEN DESERVE 1 STAR.If you're planning on using this storage company I'd decide against it. My dad used this storage unit and when he past away earlier this month i had to get his affaires in order. I have been calling this location to try and figure out how to close out his account and there was no answer so after work I stopped by to talk to someone.. there wasn't any hours of operation on the door but it was closed, the door was locked but there were people inside even though it was minutes after closing they completely ignored me. Rude but i didn't hold it against them.. As they were getting into their cars right next to me I just asked what their hours were and the person I spoke to was so rude in his reply. I work in customer service so I understand we all have bad days. I came back a few days later and when I walked in it was the same guy Luis, ahe was talking on his phone laughing and smiling so I assumed he was having a better day, when I approached the counter he hung up and greeted me, I told him my dad passed away and I needed to figure out how to close out his account, he started to help me. He told me as long as I'm out by the end of the day I won't get charged. I wanted to confirm my dad didn't have a card on file since it was a weekend and I didn't want an automatic payment to go through but I didn't even get that far, he kept repeating himself without letting me clarify. I stopped and told him that I understand he may not like his job but dealing with people is never easy and I was shocked that he didn't have an ounce of empathy and I was just trying to figure it all out. Instead of changing his tone he just repeated that if I'm out by the end of the day we won't be charged. I turned to walk away and I told him I hope he has the day he deserves. He replied with a "God Bless" showing no remorse or empathy of the situation. I'm a stranger so I didn't expect any kind words but he made a difficult time more difficult. This experience is one I'll never forget. If you're planning on getting a unit for an older family member I hope you reconsider and go somewhere that values their customers experience because this place isn't it.
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August 2023 by Martha Velazquez
Do not recommend this place! I have a unit at this place when I went back for the first time to the unit after putting all my stuff there, the lock which you have to buy at the facility wouldn't open. After many tries and not able to unlock it, I did ask couple of people to help because I though maybe I was not opening the lock the right way. They were unsuccessful as well as a matter of fact the key broke inside the lock. Now after not be able to get some of my stuff from the storage, they told me in the facility now I have to pay for another lock and also to open the storage unit. I was very upset. Now after paying almost 100 spent for another lock and the fee to open it, its been more than a week and they have not open my unit. This's not a place you want your stuff to be. By the way I just gave 1 star or else I couldn't post my review...
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August 2023 by Ricky P.
I payed for my unit online two days before the due date but when I checked the day after the payment was due I noticed the payment did not go through because after I went to check the website and it was saying 190 instead of the usual 170 so I wait till 9:30 because they open up at that time and when I called this lady answered and told me they can waive the late fee this one time and that they can only do it one time (which is what a lot of places do it's nothing special) so she told me that I would have to go in to waive it (I live about 30-40 minutes away) so I head over there and as soon as I get there the manager in charge said he has no idea who called me trying to act stupid with me because when I call back the number it calls them directly so I don't know why he made me drive 30-40 minutes for them to basically tell me the opposite of what they told me on the phone. Keep in mind we are never late with any payment the website was the problem and this was the only time we ever got a late fee and if I'm being honest it wasn't even our fault , they need to fix the website or troubleshoot it because I don't want to go through this again. a thumbs down experience for me I would think twice before considering this place for their customer service.
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July 2023 by Joyce Flores
Got notice my current storage facility is having another rent increase Aug 1. Looked on line and seen simply storage. Told the Mgr at this new facility I have one week t o move. I was given option to reserve storage unit and come see facility. Came in and had tour of area and seen rental unit. All indoors. All coded to get inside;very clean. Staff friendly. Great place.
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July 2023 by Frank Villasenor
Helen was super friendly, and very helpful. Highly recommended this location. Very clean, all indoors. Great monthly rates!
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July 2023 by Samy Julien
Best Self Storage facility around. I’ve been here for almost 2 years. Great prices! Great employees!
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June 2023 by Derrick Heights
Helen was awesome!!! She helped me with my account today. Was super professional and nice I would recommend this storage if you live in the area. The best of the best!
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May 2023 by Constantine Frangoudis
Cat was an amazing person to work with in getting a unit. She's very friendly, punctual and thorough on all knowledge about the storage spaces. Thank you so much for helping out!!
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May 2023 by Jason Cichon
Helen was just a pleasure to work with! She made the rental process quick and easy. Highly recommend working with her when you’re in a pinch and need a place to store your stuff!
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May 2023 by Edwards Leiva
Best service from start to finish! Helen Thinh is the best! Honestly she helped me choose the correct unit that fit all my needs! If you come In definitely ask for her!!
