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March 2024 by Matt M.
Currently experiencing low quality customer service and negative attitude from an employee who didn't want to help me purchase the item I needed. My friend was shopping and asked an associate if they could grab an item off a pallet for them. The associate replied that they did not have the item in stock even though my friend pointed out that the item was on the higher shelf. The employee repeated that they do not have the item available on the floor. After hearing my friend's attempt to get help I then roamed the store looking for an employee who would help me. After finding what seemed to be a supervisor, I received the help I needed after the first associate came back to check the isle again, even though the other supervisor and I found it. He walked the isle and still did not see it until I pointed it out again. Once he came back with the lift to get the pallet the employee then continued to make remarks to his colleague that defended his poor attempt at stocking the shelves. Still leaving 5 stars to not spread anymore negativity but this employee needs to practice their service skills. They did apologize once he handed me the product I asked for but it shouldn't have taken us 20 minutes to get the item or service my friend politely asked for.
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March 2024 by Brad S.
Rudest Costco I've ever experienced. This time was the worst. I mistakenly bought a TurboTax kit in Goleta without the code so I called them stone it's 45 minutes from my house and they said I could go to Santa Maria 35 minutes away, as long as I had the case and receipt. I spoke to a lady who immediately went to her supervisor. A lady with dark long hair and glasses and she said that absolutely could not because of inventory purposes. I proceeded to tell her about the Goleta Costco telling me I could. She continued to shut me down and tell me no another 2 times without any remorse or empathy. Couldn't care less that I drove 35 minutes to return this. I grabbed my product from the counter and walked away in anger and as I was about to exit she condescendingly said well I was going to give it to you. Why refuse me over and over again until I walked away upset. I'll never go back to this Costco again.
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February 2024 by Melanie Garay
Who doesn't love costco? But this one is particularly better. They have more gas pumps than slo, so it's much faster.I go very regularly for many grocery items. It's one of my fav stores
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February 2024 by Glen Quiring
Interesting placement of inventory but classic Costco.
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February 2024 by Ronald C.
Went to check out hearing aids at Santa Maria Costco , what a joke no staff to help and after quite a wait the tech curtly told me no testing apts available until June . A dispenser( tech) is out on leave . Costco mgt should not tolerate this type of poor customer service . If the current vendor can't perform find another stop wasting customers time .
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February 2024 by Ruben Guevara
If you go early you won't find to many people.
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February 2024 by ROOROO ADVENTURES
Thanks God for Costco. Get what I need here. There is always something cool to find in special items every know and then
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February 2024 by Ray Feath
Easy access. Great location.
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January 2024 by Shad Caron
Went there for a couple items and walked out with spending almost 200 on stuff that we needed but reasonable price for the quantity.
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January 2024 by Vicki Harrell A
First Costco membership was in 1985 in Seattle. Have been a member since then and had withdrawals while living in AR since there are no Costco's. Drive to Memphis or Dallas for my Costco "fix".
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January 2024 by Paul Malarik Jr
Better selections than in SLO
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January 2024 by Rosa Elvira Velasquez De Flores
I like this store, good prices.
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January 2024 by Evgeny Semionov
The store is ok. Usual selection of stuff.
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January 2024 by Christopher Frasher
They were very accommodating, considering it was the week before Christmas. Every chickstand was open and they got people in and out of the store better than they do on normal days. I think
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January 2024 by GG G
Good parking, clean store a d friendly staff.