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October 2023 by Charlene R.
Good, very nice office staff and they completely worked with me! Other body shops in town are rude and take forever!
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September 2023 by eddie gudino
0 communication have taken 5 months and still counting to fix my front bumper. Say they'll call u back , they won't . Feels super shady if I could go back and not come here i would.
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May 2023 by Bryce Lintner
Very quick and well done door replacement done!Service: Auto body & trim replacement
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March 2023 by Walton W.
12/22-Took car into Gold Coast for a hit-n-run repair that driver's insurance was paying for repairs.2/23- Picked up car after providing a bank certified check rather than paying cash as they demanded. Trunk emblems had not been replaced but stated they would call when they arrived.2/23- After two weeks, called to inquire about emblems for trunk, stated they had not arrived. Note: insurance paid for emblems in the repair bills.3/23- notified insurance they paid for product that was never delivered. Recommended to insurance company to not certify them anymore.
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February 2023 by Mayra H.
Right after my car accident I took my car to Gold Coast Collision #2 . They did take care of my car quickly. My biggest issue is having to babysit. First I was told they would call me with an update. I never got an update I had to call to get that update. Once my car was finished they did not reconnect my brake lights, my trunk would not open all the way and they ordered black market trim for the outside of my car. The trim did not fit well so they said they would resubmit another claim with my insurance company for the Toyota trim. 2 months went by I didn't hear anything back. I emailed Sandy waited 3 weeks she did not respond. After the 3 weeks I emailed her again stating that I know they are busy but a response would be appreciated. Still to this day she has not responded back. I contacted my insurance company and they still have not submitted the claim. I do not recommend you bring your car here as they do oro follow through and have horrible communication.
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February 2023 by Jose R
Gold Coast Collision Auto Body & Paint is simply amazing! I have had the privilege of working with them on multiple occasions and every time they have exceeded my expectations. Their work is top-notch and their attention to detail is unparalleled. They recently helped me with a truck and even though the mirrors were backordered, they kept me informed every step of the way. They went above and beyond by letting me take my truck home after painting it and then fixing a new dent my daughter had put in on a subsequent visit. I am blown away by their level of commitment to customer satisfaction and their passion for their work. They truly are the best in the business and I would recommend them without hesitation. Thank you, Gold Coast Collision, for consistently providing outstanding service and delivering beautiful results. You are simply the best!
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February 2023 by Jose R.
I recently had the pleasure of using Gold Coast Collision Auto Body & Paint and I must say they truly exceeded my expectations. They have now fixed up 3 of my vehicles and every time they have done a fantastic job. The team is not only skilled and professional but also very communicative. I had a situation where my truck's mirrors were back-ordered and they kept me updated on their status throughout the wait. They even allowed me to take my truck home after painting it, and when I brought it back to add the mirrors, they even took care of a new dent my daughter had put in. I am extremely impressed by their level of service and attention to detail. I would highly recommend this shop to anyone looking for quality work and exceptional customer service. Thank you, Gold Coast Collision, for going above and beyond!
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December 2022 by S Magana
If I was able to give zero stars I would! Where do I begin, well August 12, 2022 I dropped my car off to this shop for MINOR front bumper damage. I was told I would have the car back “within few weeks”… October 17th, I go see the car in person and there’s a long scratch along the whole passenger side. I bring it to their attention and they did have it buffed out.. Well finally November 18th, excuse after excuse.. months and months and months of waiting (3 to be exact) my vehicle sitting outside, packed on with dirt from rain and wind. My car is “done”. I go to pick it up a few minutes right before closing and I look over the repairs they did, then as I look over my whole car I notice TONS of swirls/scratches ALL over my car, it was all muddy and dirty from their workers, my brand new wheels water spotted and brand new lug nuts rusted. Mind you, I’m getting rushed because they are “closing”… I wanted to speak with the “person in charge” that was handling my vehicle since I dropped it off, but he had the day off (coincidence). I immediately took pictures and videos And I contacted Victor via email. I took my car back on November 22nd when Victor was there. He immediately and repetitively apologized. He stated he will have his “detailer” try to take out all the scratches and if that doesn’t work he will ask his boss to get my car re wrapped since it wasn’t like that when I initially dropped it off. Well the detailer wasn’t successful, I went back to the shop and Victor was being extremely rude. And said he will have his boss call me. That never happened. I had to track the boss down myself. When I finally got a hold of Emilio (the owner) he was extremely unprofessional, rude and didn’t accept fault like Victor originally did. This is not acceptable and they are NOT a business I would recommend AT ALL!!!!! Stay away from his business!!!!!! It’s so sad that we would soo hard for our money for a business like this to treat your car so horribly!!!Service: Body & Trim
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December 2022 by Sophia C.
If I was able to give zero stars I would! Where do I begin, well August 12, 2022 I dropped my car off to this shop for MINOR front bumper damage. I was told I would have the car back "within few weeks"... October 17th, I go see the car in person and there's a long scratch along the whole passenger side. I bring it to their attention and they did have it buffed out.. Well finally November 18th, excuse after excuse.. months and months and months of waiting (3 to be exact) my vehicle sitting outside, packed on with dirt from rain and wind. My car is "done". I go to pick it up a few minutes right before closing and I look over the repairs they did, then as I look over my whole car I notice TONS of swirls/scratches ALL over my car, it was all muddy and dirty from their workers, my brand new wheels water spotted and brand new lug nuts rusted. Mind you, I'm getting rushed because they are "closing"... I wanted to speak with the "person in charge" that was handling my vehicle since I dropped it off, but he had the day off (coincidence). I immediately took pictures and videos And I contacted Victor via email. I took my car back on November 22nd when Victor was there. He immediately and repetitively apologized. He stated he will have his "detailer" try to take out all the scratches and if that doesn't work he will ask his boss to get my car re wrapped since it wasn't like that when I initially dropped it off. Well the detailer wasn't successful, I went back to the shop and Victor was being extremely rude. And said he will have his boss call me. That never happened. I had to track the boss down myself. When I finally got a hold of Emilio (the owner) he was extremely unprofessional, rude and didn't accept fault like Victor originally did. This is not acceptable and they are NOT a business I would recommend AT ALL!!!!! Stay away from his business!!!!!!
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November 2022 by Daniel Lopez
Horrible place they say they’re waiting for pieces but in reality just aren’t working on it . It’s been 3 months. Don’t come here if you want your car fixed.
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October 2022 by Jose Cruz
0 Starts if I could. Worst experience ever! Very unprofessional. Do NOT take your car here for anything! After being overcharged, threatened and pressured by Emilio himself, I realized just the type of business he runs and the type of person he is. Thankfully God is good and karma is a b****
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October 2022 by Garcia 1.
Don't recommend going here, apart from not being updated on what was going on with my car when my car was ready for pick up the inside was a mess. You can clearly tell my car was broken into. Thankfully I took all the important things I needed from my car and left misc items. Had my car fixed few years ago with a different collision center and my car was returned the way it was. Going to a place that does a good job on repair is important but also making sure your car will be safe and won't get broken into is as equally important. I'm just glad nothing was broken or damaged..
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October 2022 by Jose C.
0 Stars if I could. Worst experience ever! Very unprofessional. Car in shop for 5+ months. Do NOT take your car here for anything! After being overcharged, threatened and pressured by Emilio himself, I realized just the type of business he runs and the type of person he is. Thankfully God is good and karma is a b****
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August 2022 by Maribel Ruiz
Really bad service went to get my car fixed took them almost a month and when it was ready I went and guess what the car wasn't really I lost a day of work and got my car almost at 3:30pm never again going there worst place ....
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August 2022 by Steven Shaner
Had the car for over 3 months. Lied and said they were waiting on trunk latch to complete job. I went over to check and see if the car was ready other than that and the car was in pieces and had dust on it from not being worked on for a long time. Never fixed the car correctly.Service: Auto body & trim repair
