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December 2023 by Dave C.
I've been playing the drums for over 40 years and I know my stuff so I'm not to worried about being greeted or if I hang out in the drum section for a while tapping on cymbals, checking sticks , drum heads and looking at drum kits with not one person checking in on me and if I need any help. But if I was a parent or someone buying a Christmas present etc. I would not come back. I believe that even the manager was there even. I even had an employee walk right next to me and didn't make any eye contact or say anything. Pretty sad service to say the least. I wasn't looking for help cause I have what I need. Just putting in my ten cents
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November 2023 by Jai Isla: Never Left Eden
The manager Pat and his associate Eizea are very knowledgeable and helpful. Not only are they efficient, but they are extremely helpful.
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November 2023 by Funhouse Recordings
The store manager Pat spent a total of 30 minutes helping me with a difficult and unique technical issue with my recording equipment. Extremely patient and friendly
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September 2023 by Lynn Metzler
Incompetent staff from sales & manager. Not knowledgeable of their in store stock !!!! Rude I do not recommend shopping there !!! Go elsewhere !!!
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September 2023 by Mike Metzler
People at this store are rude. The employees and the manager are total idiots. Had a horrible experience there.
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August 2023 by Mike M.
I would give 0 stars if I could. This store has incompetent staff, all the way from sales guy and manager. I would not recommend shopping at this location !!!!!! Very rude and not knowledgeable about their stock in store !!!! Shop elsewhere !!!
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August 2023 by C Hood
Bought a Gretsch a while back and as always it's perfect. Guitar center might be one of the last few American businesses that has customer service like this still
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July 2023 by Mark O.
The staff at the Santa Maria Guitar Center are very friendly and super helpful. I was able to find exactly the guitar I was was looking for and they gave me several options with ample enough time to play them and see if I like it. They also went in the back and got me the exact amplifier I'd be playing on to make sure the guitar sounded like I will be hearing it. After I got the guitar, the guitar tech was super helpful in getting it set up with replacement strings. I've been in several times and always the same good service, regardless of a big purchase or only picking up a couple guitar picks.
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July 2023 by Aldo Araiza
Amazing customer service.And care. I'm more than satisfied and I would highly recommend this store to anyone (family, friends, etc.)
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July 2023 by Stuart Warren (TheWorkingAuthor)
I’ve met some cool people at the store and was generally excited to be able to go by the store and see all the new gear, so I can’t truly give this place a 1star review. but I brought a guitar recently to get a setup done by the in-store tech and got a wildly poor job back. Had to re-set it up myself basically later that night. I called in to get a refund, but the manager wasn’t available, so I basically had to do a “he-said she-said” conversation with the tech that set it up which was weird and awkward. Ultimately I couldn’t get a refund. The tech wanted me to make the 30 minute drive back to the store to fix it. (There’s nothing to fix. I already fixed it…) So, yeah. Never going back.
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July 2023 by Gina Sigman
This is a great place to buy mixers! Our salesman Andrew was great. DJ Shay helped us set it up. He spent over an hour with us and was very patient with our lack of tech savvy! We walked in as unDjS and walked out as amateurs! Yay! Thanks guys!
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June 2023 by Tom “Tomás” Dowlan
I recently purchased a guitar from the Guitar Center and couldn't have been happier with the service. Took it home and within a few days I was struck by a medical problem that meant I would not be able to play the guitar. Returned to the store and the staff went out of their way to take care of the refund...no questions asked. I found the Operations Manager, Pat Monson to be extremely helpful along with his staff. If I could play I would return in a heart beat. These are some very special folks! Highly recommend!!
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January 2023 by Woofles Nookington
I enjoyed my visit, and got to try new instruments that I'm thinking about purchasing, as well as great customer service!!
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January 2023 by Tyler Wester
The workers are so kind and helpful, they had everything I was looking for. I was asked if I need help and received assistance quickly!
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January 2023 by Derek Fredrick
Be careful, it's easy to spend a lot of money here. Worse than a strip club!