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January 2024 by Madison Robledo
Great in-store shopping experience!I came in to get color matched for foundation and the sales rep Crystal did a fantastic job helping me find exactly what i was looking for.There were many great sales and items and we ended up buying some great clothes and beauty products for great prices.Crystal had a great energy. 10/10
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January 2024 by Maria Ruiz
EXCELLENT SERVICE.
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January 2024 by Petra Pena
Not much to choose from and no customer service
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January 2024 by diana gomez
I shopped at the Santa Maria over a month ago. And your sales representative Mary went over and beyond assisting me. She was very helpful to help me find what I was looking for. It seemed everything she was trying to do to help me was giving her a hard time but she kept on and when it looked like she could not help me she called for her manager to help. Between the both of them they were able to get the code for the only item left that I wanted. Thank you again Mary great job !!!
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November 2023 by Maria Villanueva
Got some great black Friday deals. Was pleasantly surprised, the store was organized and had lots to choose from.
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September 2023 by Pale Rider
Warehouse got Labor Day weekend sale order wrong.Going to Santa Maria to return part of order was good. Helpful staff understood what needed to be done and took care of me.Shame on Santa Maria Poluce department to allow homeless people to loiter in front of entrance. As an older consumer, this is one of the reasons why I shop online
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August 2023 by Scott follansbee
Dingy smells and was not very impressed. It was hard to be in there.
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July 2023 by Kelly Cable
Clean, great prices, good selection, friendly staff!
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May 2023 by Scott Edelen
Horrible shopping experience. No Manager on store, had to search the backroom for my online package. The stoner kid at the register couldn't function enough to help me. I hope this one of the stores that'll be closing soon.
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April 2023 by Victor Garcia
I purchased a dress shirt and dress pants the shirt was 50% off the pants was buy one get one by the same company I found the pants in the Rak saying 50% off% off it's hard to tell what prices are with such a small staff they're doing a great job but it is still confusing what the prices are exactly keep up the good work
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March 2023 by Keira C.
I visited store #1871 on Feb 10, 2023. Purchased a men's wedding band that was suppose to arrive to the store on Feb. 20, 2023. An employee called me on March 9,2023 to let me know my band was in, come to find out that it could NOT be sized. The employee Daisy who rang me up the first (unexperienced) said that we could resized to the size i needed. On March 9 I went back into the store to get my money back, and order ANOTHER band the right size (8 12). They messed up AGAIN and othered a band size (8) this was on March 14, 2023. One hour later headed back into store got a new refund and ordered a new band the CORRECT size! Every time WE went in was a new refund and a new band order was placed. The night of March 14, 2023 we ended up at the store asking the employee to speak to a MANAGER because by this time we are both over it and irritated. The employee (0783) said the manager on shift was BUSY in the back. We waited and the same employee (0783) ordered another band still no manager in sight. Still waiting to get my band back, no update at the moment. I think you guys need better customer service, and proper train employees. I still can NOT believed no manager came out and talk to us. If I could give a zero review i would!!! I hope to hear back!!!!!
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March 2023 by Ellen Hill
I can tell the employees that work at this location are doing their best to keep up, but this JCPenny is severely understaffed. Most of the employees I've interacted with there are still friendly and offer decent to good customer service.Nearly 3 years post covid, and the dressing rooms are still closed. It's incredibly frustrating trying to shop for clothes when you can't try them on.
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March 2023 by Suze Cody
Due to covid, I guess!! Just not enough help, especially checking out!! Heard PENNYS, is having trouble staying open. Too bad. One of the OLD STORES. Use to be great!! Lines are long, not enough customer service. Don't go there much anymore, just not worth it.
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February 2023 by Katie Cochran
Javier was patient and helpful. His pose suggestions during the session really made a difference. Excellent experience.
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January 2023 by Christian Huerta
Looks big but doesn't have much selection. Prices much higher than online shopping.