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“They will fix your jewelry quickly and with care! The staff is knowledgeable, friendly, and really takes the time to make sure everything looks perfect. I trust them with all my repairs and always leave happy. Highly recommend”
“Kay Jewelers is the jewelry store. Their consumer service is 100% good. Best place to go and get that gift for that special person. Best place to go and buy jewelry.”
“My girlfriend and I stopped in to ask some questions about cleaning up an old family diamond of hers on our last day of a trip to visit her parents. We were so impressed with the answers Aaron gave us that we used him for the whole process of recutting and setting the old diamond in a new engagement ring, despite us living on the east coast. He gave us honest advice, explained the process clearly, and communicated through all of it. We couldn't be happier with the final product or the service we received. I absolutely plan to use him again for any jewelry purchases in the future.”
“My fiancé and I found ourselves in a bit of a rush to find wedding bands, as we had postponed this task amidst the chaos of wedding planning. After visiting several other stores without much luck, we finally arrived at Kevin Jewelers. From the moment we entered, we were impressed by the outstanding customer service. Fatima was our main point of contact, and she was incredibly knowledgeable, genuine, and composed while addressing all of my fiancé's questions. She embodied all the qualities one would hope for in a jeweler. Fatima’s manager and two other staff members, Yesenia and Michelle, were also very helpful, making sure my ring would be ready in time for our destination wedding. We wholeheartedly recommend Kevin Jewelers. A big thank you to the whole team!”
“The wonderful staff helped me pick out a lovely chain to go with a St.Anthony pendant they really took the time to help me get exactly what I wanted which you don’t get a lot of places anymore will definitely be going back next time I’m looking for jewelry”
“Great friendly service at C B Hood. I needed a simple bracelet adjustment on a vintage watch that I had recently purchased. After leaving another jewelry store in the area, because they wanted to charge $100 for the same adjustment. The employees at C B Hood Diamond Co took the watch and within 30 seconds had completed the sizing. I didn’t know and had never been to C B Hood before , but their friendly smiles and attentive service was a refreshing change. I will definitely return when I have the opportunity.”
“So Affordable, went in with two watches and ring that needed to be resized and was done within 15 minutes! Great customer service as well, will definitely be coming back!”
“Very professional jewelry store and great customer service. Gaby & Daniella is very knowledgable and they know what they’re doing. I recommend this small business to anyone who needs watch repair or new jewelry purchases.”
“We had such an amazing experience here due to Edith. We were on our way to our honeymoon and my husband’s new wedding ring was too loose. We ran into the store in a rush hoping that they would have a solve and Edith graciously helped us by offering a variety of options. She made us feel at ease and without her, he would not have been able to wear his ring during our honeymoon. Thank you Edith!!!”
“I was very hesitant to come in due to the reviews left below but I’m glad I did! I was able to get a few of my dress pants altered , rented a tux and was also able to purchase items for my sons baptism for a very good price. The lady who helped me was super nice and was also very patient! I’m super indecisive so it helped that she wasn’t giving me attitude. The owner was very attentive and was also able to offer me something great for my budget. I would definitely recommend this place if you’re looking for quality at an affordable price.”
“I have been a customer here since moving back to Santa Maria from The Bay Area in 2019. The staff has always been very friendly, accommodating, courteous, patient and understanding. They have always been fair and extremely transparent about the current rates as we know the prices of precious metals on the market is constantly changing.
I have NEVER had a bad or negative experience as a customer while utilizing their services. I think I have dealt with and worked with almost every employee and have always had top notch and amazing interactions and customer service.
In reading some of these negative reviews and responses it is quite clear and plain to see where majority of the problem lies. In my opinion it is definitely not the staff. You can tell by the tone of the comments, grammar and punctuation. That in itself says a lot about the people commenting in their reviews. Some of these people need to understand you’re in the loan business. Not Tool Time Tim working at Lowe’s or Home Depot. Also just because an item is a top name brand designer doesn’t mean you’re always going to get TOP dollar especially if it’s jewelry. Jewelry loans are based off many other factors besides Brand name.
Keep up the GREAT work and customer service it is greatly appreciated especially In today’s personal and public climate that the world is dealing with.
👍🏽 💙 💯 💥 🙌🏽 ☮. 🙏🏽 ‼”
“Thank you so much Raquel & Elizabeth for helping me get the best gift for my husbands birthday! He loves it and I am so pleased with the service I received. I will definitely be coming again !”
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“Wonderful first time experience. I was limited on my time and both sales associates were very helpful and quick with purchase. I loved the quality of my blouse and skirt. I will be by soon.”