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December 2023 by Rey R.
Broken center console that was hidden with glue? I canceled a purchase and was still charged. When I complained I was scolded. I was told by a friend that I should go to them because they work on older classic cars. WRONG! They damaged my center console made of wood, they didn't tell me and they tried to hide it! I found out because there were other switches that I decided to replace. Could the damage have been there and I didn't know? No, I had ordered the replacement switches after I had worked on the center console and it was not damaged, before taking it to them. I should have listened to my gut because I briefly spoke with the technician that was going to work on my car and I did not have a good feeling. He seemed disgruntled and just had a bad attitude. The bottom line they do not stand by their work. I was much angrier but now I just shake my head in frustration. "At your own risk."
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May 2023 by pearce kramer
I had a complicated stereo issue that they fixed. Extremely transparent, good pricing, and they don't oversell anything. My stereo system is older and I'll be going back here when it eventually fails. Recommend!!!
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May 2022 by D
While traveling through Santa Maria on my way back to Oregon, I decided to get a new radio for my 1993 RV tow car after it quit working.I first called and then visited the store to view the radio options.I want to thank Mat for taking the time to explain the different options I had for a new radio even though he was swamped with work.(Too often people go to small business owners to pump them for info only to buy what they finally decide on later off the internet... a recipe for disaster for small businesses nationwide)Regardless, Mat took the time, had the knowledge, skill and parts to install my new radio while juggling the phones/new customers, etc.I am very, very pleased by the experience and new radio.Thanks Mat ! (I'll be back)I forgot to add that Mat never once tried to "up-sell" me with products I didn't need... very rare & honest in these crazy tough times for small businesses. Can't recommend Lombard's enough.
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April 2022 by Sandra Taylor
Matt was wonderful throughout the whole process of helping me decide what I needed and really wanted for my camping rig. I got a big, hands free Apple Car Play Stinger stereo/phone and back up camera for my old truck. It is fantastic!! Matt throughly explained how it works. And installed a new Bluetooth stereo in the camper too!I love it Matt! I would recommend this place, Lombards in Santa Maria to anyone looking to give their old reliable vehicles a leg up on technology!
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December 2021 by David B.
David Joy! crooked businessman! don't sign anything with him he will keep your deposit or anything else that he can get his hands on he kept $3,900 of my money and did not do it install offered me store credit I'm not the first one great con man
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September 2021 by R Thomas
The guys did a great job installing my stereo. It looks and sounds great. They installed a reverse camera that shows up on my stereo screen. I’m very happy with my purchase , quality of the installation and the friendliness at Lombards stereo !!!
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August 2021 by Joann V.
My 2014 Mazda 3 GT front speakers didn't sound like it should be, I talked with Jay and asked for his professional advice on what I should do, replace with the same speakers or go with something else. He and his crew didn't sell or upgrade me on anything else but merely educated me so that I may make an educated decision on what I wanted. I went with just replacing the speakers with the same one, 9 inch Bose from Mazda and they swapped it for me... I love the sound and I am enjoying driving my car more. Thanks Jay!!!
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July 2021 by Ismael R.
Arrived at my appointment time and the boys had me out in less than an hour. I've purchased 4 stereos over the last 12 years and the service has always been Phenomenal!!! Thank you all!!
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April 2021 by DANIEL MAHONEY
GREAT,FAST SERVICE .REASONABLE PRICES
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March 2021 by Mike Diaz
Cocky attitude when I asked for advice over the phone.
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January 2021 by Ty Dawson
Very professional. I love how neat my system was installed and how friendly and honest the staff was. Pricey but for good cause. They will teach you the science behind car audio and also why proper gauging is important. Mixed and balancing everything perfectly. I definitely recommend.
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November 2020 by J J.
I came to Lombard's after realizing I was just not happy with my car's stereo system. I wouldn't say I'm an expert audiophile or anything, but I know good sound when I hear it. Dave was kind enough to show me all of my options very clearly. He took the time to play music out of a wide variety of their speakers so I could really hear the difference and make an informed decision concerning what price point was good for me. I ended up with a quality sound system that blows me away every time I drive my car. It was well worth it, and I will definitely be going back next time I need an upgrade. I never felt pressured to do anything or rushed in any way. They simply connected me with what I was after: phenomenal sound. Fast and reliable, I would recommend Lombard's highly.
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October 2020 by Tom Ohmer
I like supporting local businesses and Lombards Stereo also attracted me because they have been in business since 1961! So, I brought in my Toyota Camry to have the stereo system upgraded from the factory install. I spoke with the manager, Jay who was extremely knowledgeable and friendly. He spent an enormous amount of time explaining all my different options. After discussing my budget for the project, he had me listen to numerous different speakers/amp combos in their demo room. When I found the ones that sounded good to my discerning ears, I set up the appointment to have the system installed. I brought my vehicle in the morning for the all-day install and he even gave me a ride to work!When I got the call it was done, I arrived and listened to the difference. While it was a huge improvement, there was still a bit of the lower end that I thought was still missing. I brought my car back the next morning and Jay couldn't have been more accommodating. He immediately got back to re-tuning the system and decided I need a larger sub-woofer to handle the low end better. At no extra cost to me, he installed a bigger sub, tweaked the EQ some more and then had me listen. I put in a couple of my favorite CD's and literally got goosebumps when they played!I drive a lot (2,500 mi/month) so I am thoroughly enjoying my road trips now! The install was also professionally and aesthetically done to perfection. I would highly recommend Lombards Stereo for any of your vehicle needs.
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January 2020 by Christopher Purvis
U get what u pay for! Worth every single penny! Very knowledgeable in sound systems!
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July 2019 by J. O.
Buyer please BEWARE that they do NOT offer a refund, even if the equipment they sell does not work as promised. I purchased a piece of equipment which did not work as they described it would. They replaced it twice and it still did not work as they said it would. An agent of the company advised me that it was a relatively new piece of equipment, that they had never installed one before and commented that they should have tried it out on a family member's car before selling to a customer. An agent of the company told me that the owner MIGHT call me back after vacation as he was very busy. I inquired of the agent whether, given that they were not experienced with the product before selling it to me, they might remove the equipment and offer a refund. He refused. I acknowledged that I had signed an installation agreement that stated there would be no refunds and hence, I could not stand by the complaint I made through my credit card company to refund the charges. And so I had to pay. LESSON LEARNED- READ THE SMALL PRINT BEFORE YOUR PURCHASE AND GET A COPY OF ALL SIGNED PAPERWORK. Weeks went by and the owner never returned my phone calls so that we could reach a mutually agreeable conclusion. I am stuck with a very expensive ( to purchase and install approximately $800 ) piece of equipment with a 3 year warranty that does not perform as promised and that Lombard's Stereo will not take back or service under the warranty. BOO!!! I would agree with the other review here that suggests that the level of service is not exemplary once Lombardo's has your money in hand and there is a problem with the purchase.
