-
April 2023 by Jocelyn C.
My pup was originally scheduled for 2pm & the time got moved two other times. This was not the issue but something to note for future clients. After waiting about 15 minutes at the desk for a groomer/worker to pick up my dog for his appt, the most unenthusiastic, bad attitude groomer, asked me questions I had already filled out online. (If there were fleas, aggressions etc.) I felt super unwelcome and like the worker did not want our service. After about 3 hours I received a call to pick up my dog. I went straight over and ended up waiting AGAIN 20 minutes at the grooming desk, while I can see other employees view me waiting and on with their business. Multiple groomers would glance over at my presence and not bother to assist me. Finally after still waiting I asked an employee at the register if I can be assisted. About 5 minutes later a lady came to help me and apologized for the delay. My dog was brought out and he was groomed great but did not have his back nails clipped. (This was supposed to be included) Nonetheless, I paid & tipped.When I get home, I see half of my dog's nail hanging off his toe. He was in pain and I had to clip it off. Overall, I received bad customer service and an okay haircut for $75. I will not return nor recommend.
-
January 2023 by Erin D.
Don't come here. I stopped in to wash my two dogs at the self wash station. I walked up to the grooming desk (where it says "Self Wash" in big letters) and started to ask how the self wash service worked. The employee sitting behind the desk didn't even let me finish my sentence when she took a quick look up from her personal phone so tell me I needed to pay at checkout. Checkout had a line of about 5 people and the grooming desk was completely empty. I took my two dogs up to the checkout line, paid, and asked them why couldn't pay at the grooming counter. They told me that sometimes they're really busy over there and so they send people over to check out. I pointed out that there was no one standing there (visible from the checkout line) and that the girl was just sitting on her phone. They apologized but they clearly didn't care. The self wash station itself was FILTHY. It clearly hadn't been washed for days. I used to work in a grooming shop and I know hair can build up quick but this was something else entirely. They have no towels, no brushes, no combs, or anything. I paid $40 to use a hose basically. My dogs probably walked out dirtier than they came in. I've heard rumors that theyve been planning on shutting down the self wash at this location. I think they should. Another person posted pictures with her review and it's pretty much exactly the way it looked today.
-
December 2022 by Cherish G.
The one stars is for the one employee that seem to be a little helpful, but for the most part it was dirty I have worked in a grooming shop, also understand what it's like to groom, and be the animal, and have their be a mess, but all they need to do is clean up Also, that is part of the reason why I choose not to let anybody else wash my dog. I walked into self dog wash area, and it was disgusting the buttons did not work on the soap, dispensing or the conditioner only for the water there was hair everywhere in each drain and no one came in and cleaned in between dogs
-
June 2022 by Albert G.
I can't believe who hire this employees, very low customer service, empathy, care for the customer in general, they make you feel like you are bugging them and the energy is really bad. I took my kids and we left to petsmart instead. Lazy Lazy personal.
-
March 2022 by Shelia C.
If I could the rating would be lower! I am very upset on the grooming my Cavachon received at Petco by Tess. I really would not even call it grooming she was just shaved! I brush my dog every day so I knew the condition of her coat and she only had two small mats in her hair. One under her neck and one on her leg that I just did not have a chance to brush out prior to the appointment. I told Tess we only wanted her cut 1/2 inch and not to touch her tail or ears. She had beautiful Spaniel ears and a beautiful, feathered Bichon Frise tail that we really loved. When we came to pick her up one of the groomers came to ring me up and asked me if I wanted to add a tip. I said shouldn't I see my dog before I give a tip and she said they are getting her but she needed to check me out. I gave her a $15 dollar tip, bill totaled $95.00 with the tip. They brought her out and she was shaved to her skin, the cut the hair on her ears short and shaved her tail into a puddle cut. I was in shock! I said what did you do! Why is she shaved and Tess just said there were mats. I then said You cut her Tail...and again she just said there were mats. I was speachless and about to cry so we left. I am sure she had never groomed a Cavachon or a Bichon Frise before as their hair is tight and curly, not matted. She just took the easy way out and shaved her instead of grooming her. I do not normally write these reviews but did not want another dog parent to go through the shock and disappointment I have gone though. Don't have your dog groomed at Petco unless you want a shaved hair cut!!
-
January 2022 by Myra P.
Understaffed, nothing on the shelves. Poor customer service (if any) and terrible management they can't hold onto. Corporate that doesn't invest in employees and allows them to hang themselves with the ropes they give simply because they didn't want to tell them they were doing something wrong.
-
November 2021 by Robert G.
19 days since my last visit. Same story wrong hours posted. Spent time and gas to come here and they can't get the most basic things under control. Heard from a staff member that they haven't had a night manager in over a month. So it's not just a failure on a local level. It seems their district or corporate supervisors are incompetent.
-
October 2021 by Kylie N.
Posted hours are incorrect. I've been there numerous times during the week and weekend, just for them to be closed.
-
October 2021 by Sierra G.
Don't ever work here they don't care about their employees and put their pet care last !! Being an employee there was the worst mistake I ever made !! There is no organization and the managers work their employees till panic attacks.
-
October 2021 by Lourdes L.
Worst service and employees with bad attitude My son and I went to buy diapers for our dog, we were confused about what size we should be the right one. I started looking for an employee to help us. There was a woman who was cleaning the fish tanks. So I approached her and said excuse me, again excuse me three times and not only ignore me but she started walking away for us. HOW DISRESPECTFUL. Later we looked for another employee who did not help either, because we bough the wrong diapers, they were too big for our dog but she assured that they were the correct ones. PETCO should train their staff to be more professional and respectful
-
September 2021 by Patricia Real
The groomers were punctual and did a nice job. Price was about equal to most groomers. I was disappointed by the lack of sweatshirt and sweaters for dogs to choose from. But overall it was a good experience.
-
July 2021 by Angel D.
Been in the fish hobby for about 5 months now and petco does not keep a steady supply of salt water fish or supplies on hand I always have to go to wet pets in nipomo or Tropics in San Luis Obispo It seems like it's gotten worse the last month and a couple of employees have gone and they are not very knowledgeable Sure do hope they get their act together so that I don't always have to go north for fish or supplies Hoping it gets better and they stock up on products Thanks
-
March 2021 by Alex B.
Can someone tell me why it is 1/2 the price to buy online and pick up in the store? Literally you walk in and buy something its twice as much as buying on line and pick up in the store an hour later. Sorry but that is just wrong and dose not make sense Just ended up going to wet pets in nipomo and making my purchase
-
March 2021 by Nelson Torres
They drowned my fish ? ? ? ?
-
February 2021 by Tesla N.
I WOULD GIVE 0 STARS IF I COULD. Went to pour out these worms for my hedgehog and a cigarette butt came out. This is freaking disgusting. I am calling in the morning and will be demanding a refund.
