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March 2024 by Melissa Cañas
Great customer service- TERRIBLE quality glass. I had a replacement done by them 6 months ago and immediately after got 5 rock chips in my glass and a month after that a HUGE CRACK. Glass should not crack this easily. I never had this many issues with my previous glass. I called them to do something about the issue and they said it is not their fault and I would need to purchase a whole new windshield. I’m never coming back....Also to add to my previous review- my new technician discovered they did not use primer on the glass when installing, so glad I have chosen another company over this “quick fix it” company
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March 2024 by Rondi Clark
Great service fast and reliable
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February 2024 by Tim
I couldn't get someone on the phone to ask them about replacing sunroof glass. When you go through the website sunroof isn't even an option. I ended up going with a company that answers calls.
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January 2024 by Aaron Landwehr
My tech was Santino. Have a brand new car (only a few months old) and a field truck launched a rock right into the windshield. Got on Safelite’s website around 12pm and same day it said I could have a tech come out between 1-5. Santino arrived within the scheduled time, only took 20ish minutes and the window looks good as new. Very satisfied with his communication, professionalism, and service. Highly recommend.
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January 2024 by Erica espinoza
They have the best service. They call to confirm, are extremely thorough. Have to give a big shout out to the front desk I think her name was Marjorie or Marg? She was really everything a customer service representative should be. Patient, kind, and explained things even when met with an obstacle. The technicians were equally helpful and friendly.
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December 2023 by Aggie Arvizu
I have a question and called 3 times to ask an employee but the phone system won't allow me to get through to a human, and I got caught in a loop, and the phone system hung up on me each time. Going to go elsewhere. If you can't get through when you are trying to make a purchase I imagine it would be impossible to get customer service after or if you have an issue.
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October 2023 by Neil Rambaldi
I was driving across the country and the molding on my windshield broke off from a job done in NJ at Safelite, but Daniel and Josh at Safelite in Santa Maria, CA were able to do the warranty repair and take good care of my vehicle. They were both very friendly and efficient.
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October 2023 by Roscoe Ruth
Great experience. Friendly and professional staff. Everything was clearly explained, and our technician met us personally to detail his work. I would recommend Safelite to anyone needing their windshield replaced or repaired.
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October 2023 by Florencio Tejeda
Customer service Great!! Everything is done in a timely manner I would recommend Safelite to anyone
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August 2023 by Will D.
Had a windshield installed on my BMW. After the install, there were a few big problems: 1 - The paint around the windshield is now peeling, and is chipped off in a few places.2 - The windshield shakes when accelerating and going over bumps.3 - The windshield is lacking the OEM tint, making the sun incredibly blinding.4 - My rear view mirror was loose enough that it would just fall off. I looked into fixing it myself, and it took maybe 15 seconds. Incompetent and lazy installer. I am unsure whether these problems are due to Safelite as a company, or if it was an inexperienced installer. Either way I would NOT recommend giving this company your business, there are far better alternatives who will do it right.
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August 2023 by Don Schroeder
We had our windshield replaced earlier this year, at first we were happy with Safelite, even though I was suspicious of the "encouraged wiper replacement". I was shocked that they wanted $65 for the wipers, but they warned "without the new blades your glass may be damaged". Ok, fine. Windshield installed and off we were.. or so we thought. Wait, we almost forgot the wiper blades. Out runs an employee to install them and it was only the thin rubber part of the blade. SMH, really? $65 for a $7 part? After spending $1500 on a windshield?Fast forward 2-3 months and someone backed into our car in a parking lot. The auto body shop pointed out how sloppy the windshield job was and told us we should have made them re-do it.Shortly after that, the wiper blades failed terribly. I ordered new blades (not just the little rubber part, but the whole wiper head) for $16 online, delivered. Took me 30 second to install, and already they preform better than the ones Safelite installed for $65.
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August 2023 by Dianne Moreno
Have had to bring two cars here in the last 6 months for windshields. One using insurance and one without. Both times staff was courteous, prompt, and work was done perfectly. No hassles at all with insurance. They know their stuff and took their time explaining the ins and outs of why certain things were needed.
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July 2023 by Donna W.
Safelite Technician Chris provided professional & skilled service. Excellent communication regarding arrival time. Safelite provides service to your home address. Can't beat that!!!
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June 2023 by Ashley DiNapoli
Was able to schedule an appt for the following day to repair a chip in my windshield. Technicians Santino & Munoz were great. Called before visit with a timeframe, and were done in about 20 minutes. Prompt & courteous service. Very convenient & our windshield looks great!
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June 2023 by Annette Aviles
Wow! These guys are so nice and so professional! Definitely recommend!!
