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January 2024 by G M
The Toyota dealership in Santa is the best place to take your car the staff are very friendly and I want to give a special thanks to Mr Salvador who is attending service department he gave me outstanding customer service he makes me feel very comfortable he cares about the customer and I really appreciate it thank you Mr Salvador for all your help if I need any other car services I will go straight to your office thank you very much.
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January 2024 by Louise Kristin
My husband and I are impressed with Toyota Santa Maria. Kudos especially to our sales person Junior, he made it happen for us. The entire experience was seamless and pleasant. His diligence & patience in coming back and forth with us knowing that we are on a budget is highly appreciated and he worked hard to help us get the best deal and we are beyond thankful! We drove back to the Bay Area happy and no complaints with our dream car! We highly recommend Junior. Thank you again ??
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January 2024 by Sienna Isaako
My friend was buying a car (I was there for support lol) and she came in with something specific in mind. Monthly payment, how much the car was, and what type of car, and low mileage! And Myka was there to help out every step of the way. All the staff there was amazing! Always kind when I go in. But Myka(car sells man) was outstanding! Made sure this is the decision we wanted before buying it. And Ray the finical manager was super funny, and informative. The whole experience was great. Thank you Myka! And thank you Ray!
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January 2024 by Francine Silva
My Grandson was rear ended a few weeks ago totaling his car. He had his car 8 years and had put a ton of miles on it driving back and forth to college. He had always wanted a truck...rented a Toyota for several weeks and loved the Tacoma. We went to see Brandon Hettenhouser at Toyota Santa Maria and had the best experience ever. Brandon was such a treat to work with and my Grandson drove off in his new Toyota Tacoma this afternoon. I highly recommend that dealership. ?
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November 2023 by Brian Clayton
I want to thank Connor and Joe at Toyota. They were really professional, as we had some pretty big demands and really needed to find the right sales team, and we found it with Connor and Joe. We are very satisfied with the truck we purchased and we will recommend this stellar team to all of my friends and family.
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November 2023 by April Hernandez
MYKA sucks!!!Just kidding! He is awesome! I had a friend who recommended him and he did not disappoint. He answered all my questions and was patient with my family and I. The whole experience was great he was very helpful and explained every little step. I went to a couple different dealerships, but they did not compare to Toyota. Definitely will be recommending to family and friends.
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November 2023 by Barbara S.
Very unsatisfactory experience from the service dept. I checked in for an appointment and asked how long for an oil change & tire rotation on a Prius & was told about 1 to 1&a half hour. After 2 hrs & 15 min. I looked for the manager. Jesus. Asked him why the delay & he said he's short staffed. Told him there's 2 other women also waiting for their cars..one for 3&a half hrs. The other for 2&a half hrs. He did apologize,also to the 2 women. I know from past visits 2 friends had service done here & the wrong job was done on both their cars. Also after returning home following my oil change today I found the hood latch under the dash had its cable just hanging free about 4 inches! Who would leave it like that? Attached is a picture of it.
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October 2023 by Cory Walker
I don’t usually write reviews but Toyota of Santa Maria has the absolute worst service department and customer service in the local area. Brought a vehicle in for a pre inspection and was told that the vehicle was good to go and needed nothing. It turns out that it needed $10,000 worth of repairs and was totally unsafe to drive. Thank goodness I took it for a second opinion at another local dealer who actually does their jobs. Told the dealership about the problem and they did the absolute bare minimum to resolve the issue. Totally lost all trust in the Toyota brand. The staff didn’t care anything about my issue. DO NOT RECOMMEND THIS DEALERSHIP AT ALL!!!!!!!!
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September 2023 by Timothy Hutten
Fantastic car buying experience at Toyota SM. Not like other dealerships I've been to in the past that only care about the sale and pinching every penny possible. Miguel and Jose were fantastic. Very easy to work with, open and clear communication, very respectable and receptive to any questions or concerns I had. They even personally delivered the vehicle to my home as I live out of the area and was having trouble finding the time to make it down. Will be calling Toyota SM for my next vehicle. Thanks and keep up the great work!
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September 2023 by Jude Holthaus
Highly recommend this dealership. Went there today to look at new cars for my mom and all of the staff from the sales manager all the way to the finance department were super professional and friendly. They were transparent with her about how the whole buying process would look and answered all the questions we had. Not to mention the dealership itself made car shopping relaxing! They had water, coffee, and popcorn available and there was plenty of room to sit and wait during the whole process.
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August 2023 by Fabiola Adriana Perez Quinonez
I remember being in desperate need of a car , since my old one broke down on me. And Vincent G took care of me and met all my expectations as a first time car buyer !He then went above and beyond and helped my little sister out and got her into a car within 2 days !Vincent is amazing at what he does and I highly recommend everyone going and purchasing their next car at Toyota Santa Maria !!
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August 2023 by Bill N.
We love our Toyota RAV4 Prime, and we really like the dealership - but am having questions about our cool comprehensive service agreement we purchased at the outset, which covers all services recommended by Toyota, according to the schedule in our owner's manual. It seems that each time we come in for a [pre-paid] scheduled service, we're presented with other items that are 'recommended' by the service consultant's computer that are not included in the owner's manual for our vehicle. I asked both a sales and a service rep about this disconnect without satisfaction. Love my Toyota, but if you've purchased the service package in advance, be prepared for some upselling at each visit.
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August 2023 by Sunny O.
We are Thrilled with our new 2023 Toyota Forerunner we purchased last week-and what a Wonderful Team and Facility. Brandon made our purchase seamless and could not have been more ethical and hard working!! A True Pleasure to work with Brandon and the Amazing Team at Santa Maria Toyota :) We received the car of my husband's dreams- Forerunner TRD Off Road Premium White/ Black Interior & Red Accents. Upon our arrival the vehicle was parked in the showroom with a large red, white & blue bow, accompanied by a Congratulations banner/chalkboard- Thank You So Very Much for the Outstanding Service Brandon & Santa Maria Toyota Team!!
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July 2023 by Kyle Phillips
Do not take your vehicle here to be serviced. I called to have them order a part for me, it took 2 months for them to get it. The whole time getting them to communicate with me was like pulling teeth; messages left and never responded to etc. Once I took my truck in for the part to be installed they told me 2 days later they still didn't have all the parts to do the repair. A month later they got the last part to finish the job which they told me would take 10 minutes and I would not need an appointment. It took almost an hour and the sales person couldn't even print the proper paperwork. I'd leave 0 stars if I could. Will not return to have my vehicle serviced ever.
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July 2023 by Madison Carroll
I can not praise toyota of Santa Maria enough.I live in paso area and I have bought 2 cars from Conner Downs at Toyota Santa Maria, I travel the hour and a half just for Conner, he is an honest salesman and has NEVER screwed my husband and I over, he is always looking for the best deals for my family and I.Highly recommend Conner and to drive the distance to go here!
