-
September 2025 by Eriberto Hernandez
Piggy backing off my previous review from the Lompoc Store, This Santa Maria store was much more helpful, by luck I was able to be helped by Josh, the store manager, who quickly helped me return my equipment fast and easy! He was very polite and respectful and apologetic about my experience at the Lompoc store. If you have the chance to come here I AM CERTAIN you will be taken care of! Thank you Josh for making my day better!
-
August 2025 by Caroline Metzler
Xfinity lied to us and fraudulently charged our account without our consent.
In the course of trying to get an internet outage serviced, we were offered two FREE Samsung A36 telephones by the Xfinity service representative. He told me that we would only pay a $25 each connection charge, and other small charges on the phones.
During a LENGTHY discussion I told him repeatedly that we did NOT want the phones if we had to pay for them. He stated MULTIPLE TIMES that the phones certainly, unequivocally were FREE. Under those conditions I accepted charges for what were presented as incidental fees. I was never offered a written/digital copy of the agreement.
Two days later, our bill showed that we were charged for the complete amount of the phones, totaling $800.00! After MANY HOURS on chat and with telephone support attempting to correct the issue, I was told that the free phone offer was conditional upon switching from another company (also NOT DISCLOSED in the original discussion). Our phones have been with Xfinity for 6½ years.
I tried to get help on the matter from Xfinity, but that was absent. Finally, after reporting this to the FCC, we were contacted by a rep. The only remedy we were offered was to return the phones, which took MORE HOURS of our time. This PR rep kept trying to frame what happened as a “misunderstanding”.
There was ZERO misunderstanding here. I was emphatic in my refusals of the phones if they were not free, and was assured MULTIPLE TIMES they were.
Nobody with Xfinity ever acknowledged the injustice we were subjected to nor took any responsibility for the lies. We were told, “I’m sorry” — but apologies don't give me the over FIFTEEN HOURS of my time trying to resolve these issues, not to mention the stress of being lied to and defrauded.
The over 15 HOURS of my time wasted included —
— trying to get through their phone tree to a real individual who might or might not help
— being connected to the incorrect department via live chat, wasting more time
— multiple efforts to upsell us to a more expensive plan (or the fraud phone offer) rather than solve the problem we presented with
— losing phone service because their system cannot switch connections from one phone to another effectively
— a total lack of empathy on the part of PR
— no response when I after being was told I would get a call from a supervisor
— getting messages from their scheduling department with a callback number that was restricted, so impossible to complete the call
— after being promised a call at an appointed time, Xfinity failed to make the appointment
— multiple dropped connections from their end just as we were getting close to completion of tasks, necessitating repeated restarts on the process
— interminably long waits for their system to make a single change in internet or phone settings
— over a week to get each service appointment, resulting in our internet being out for over three weeks
— repair person left trash in our yard, left wiring incomplete and the box open, did not return to complete as promised
— lack of compensation for the HOURS AND HOURS AND HOURS OF TIME LOST!!!
We are STILL WAITING for our phones to get properly reconnected and returned to their original status.
I am OUTRAGED and DISGUSTED at the fraudulent misrepresentation by Xfinity, their absurdly inefficient system, looong wait times, lack of follow through, and overall lack of care. We are senior citizens on a limited fixed income, and this is how Xfinity treated us.
-
April 2025 by Jorge Basulto
Great customer service from K and the manager of the store very professional and kind
-
April 2025 by Stephanie Souza
Worst company! Can't get thru to anyone to get help and they charge you even once you cancel your service with them.
-
April 2025 by Ryan de Ham
A truly awful company. There's never anyone to help you. They always give the same copy and paste reponse to every customer. I wonder if any actual humans work there.
-
March 2025 by Hunter McLean
Xfinity is a scam. Went though my account online to upgrade my internet and was talked into a promotion to bundle my internet with an iPad for basically cheaper for them to later tell me the iPad did not qualify for that promotion when I called asking why the promised discount to my internet was not being applied. The international customer support refuses to honor and no one in the store is able to help me. I have been getting transferred back and forth for 3 HOURS. This company will not honor their contracted/promised promotions.
-
February 2025 by Jill San Antonio
There was a minor mishap with a previous order, and Josh and Francisco were so helpful to reconcile everything! I was definitely NOT a happy camper at first, but I left feeling so grateful that I needed to thank them again here with this review.
-
January 2025 by Alexis Sims
Staff uninterested in helping customers
-
January 2025 by Jeremy K
If you have Xfinity you're getting ripped off. They overcharge for their equipment, their plans, and their customer service sucks.
-
December 2024 by Erica Ochoa
Eight people waiting. Four employees doing nothing. No one is being helped. This is ridiculous. Santa Maria store.👎
-
December 2024 by Jack Mathis
Wait was going to be long and there's no numbering system. So I asked the guy who took down my name, and he said I'd be better off going to Geek Squad. So I did and they were great. In Best Buy and solved my thorny problem for free.
-
December 2024 by Luna Dulcinea
If can provide no stars that would be it. Sour face personnel.
-
December 2024 by THOMAS TEICH
Xfinity is the biggest scam ever.
They'll have you pay for a promotion and then they absolutely ream you in fees once the promotion ends and they put you through an absolute loop to try to get the price back down to the original price. Plus they double charge you that month and make you pay a certain amount which doesn't even allow you to once you try to pay the certain amount and then they switch the billing halfway through the period. Their customer service is garbage and they try to sell you every time you get your service changed. They don't help either because it's people from foreign countries that are getting paid $3 an hour to absolutely try to screw you over in sales. This company is absolutely corrupt and they need to work on it.
-
November 2024 by TriniGoddess333 Charles
If I could give NEGATIVE ZERO stars I would… I transferred services on Tuesday evening/night after work. I spent two hours only to not have my address updated correctly, too include the unavailability of no internet connection since the transfer. And, let's not forget the force field AI presence that is placed, as a deterrent from actually speaking to an agent to correcting the issue. Y’all take our money then make it difficult for us to get issues resolved. We as a people need to start holding companies like yours accountable, for not providing us with adequate communication to resolving our issues through your customer service department…. Making it extremely difficult for consumers to communicate with you is beyond annoying, too include unacceptable service rendered…
-
November 2024 by Josh Bratt
Haven’t had consistent wifi for a week now. Customer service is abysmal. Service n general is bad. Given the way we all need wifi for school/work/life, you’d think these companies would be better.
They also reply faster to google reviews than they do customer concerns. For instance: This person infers I could get help today but no one can come out to remedy my issue until at least next week.
