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March 2024 by dawn Fylstra
My wifi never works. It goes out daily and always needs some kind of manual reset. VERY UNHAPPY WITH SERVICES. Will probably be switching to verizon
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March 2024 by Tad Bixler
Not a lot to say. I was just canceling cable TV. The staff was friendly and helpful.
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January 2024 by Sandi Taeckens
Don't work with phone requests. All internet, I'm not on the internet. Oh well, my bad...
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January 2024 by Daniel McGill
I am about to cancel my service because after three days and dozens of broken promises online and on the phone nothing has been done to resolve my issue. It is clear to me that Xfinity is not communicating my issue to the local office or what is communicated is not being acted upon. I have not visited this store and Xfinity has not told me this is necessary. I will visit to cancel my service if my third day in a row of waiting for a technician is useless. I recommend customers consider the atrocious online and telephone service from Xfinity before signing up.I am adding the following…The last call from Terry made things happen. He responded to my posting a poor review on the local Comcast store.Dozens of calls, hundreds of repetitive turns through dozens of phone trees seemingly designed to obfuscate requests for real people, a half dozen missed appointments, multiple promises to return phone calls that are still not happening--all of this taking over four days and perhaps a dozen hours of effort were completely useless.The technician, Daniel, who finally showed up only needed 15 minutes to replace on exhausted splitter and filter. He gave me his local manager's phone number, called him, and both encouraged me to call him directly, not Xfinity.I suggest you shut down your online tech support. You wasted a lot of your human resources on a fleet of polite phone techs fielding requests and making silly promises that were never kept with their hands tied behind their backs.Not one said they could contact the local office or give any consistent explanation for Xfinity's service failure, except to say that the previous customer service rep was wrong. One even offered to file a complaint on a coworker. One suggested I cancel Xfinity. Tasha, on the fourth day of no resolution and broken promises, lectured me on how I was speaking to her inappropriately.Her understandable frustration is a result of Xfinity creating a hostile workplace BY DESIGN that harms their employees and customers deliberately.Customers beware.After posting this a technician from the local office knocked on my door and recommended that going forward I only use the local store. His name was José and I appreciate his outreach.
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January 2024 by Michael & Paulette “Crestline Refinishing”
I give the Santa Maria Xfinity store a 5 star rating because of their staff. Most utility companies make you call or email them when there is a problem. When I have an Xfinity issue, I go right to the people. They are well trained and work hard to fix any problems I might have. They are also very nice.By the time I drive across town, sit down with a tech, solve the problem, and walk out the door, I will have dealt with my issue faster than I ever would have on the phone. I hope the Corporate heads realize how good these folks are in our store.Just so you know, I'm a talker, and it's still faster. Thank you, Xfinity, for this. Please don't ever shut down your Santa Maria store.
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December 2023 by Les Lie
Josh was super helpful. Lompoc store wouldn't help me out but Josh was able to take care of what I needed with no issues. Thanks again Josh! ???
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October 2023 by Jaime Almaraz
Went in for some help with my services staff was friendly but the end not very helpful. I called a number they gave me for some information and they told me everything that I called about could have been answered at the store and the application I was going to fill out could have been done there as well. I wasn't too happy to hear that seems like some people just don't want to help others out.
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October 2023 by Don Casebolt
The system prevented me from speaking with a real person. It insisted I use an on-line feature which I tried and it did not work. Xfinity designs their help system so that you cannot get to a real person who can help.
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October 2023 by J Childers
Crooks stay away. They don't deserve 1 star
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August 2023 by Susan S.
Run as far and as fast as you can from this company!! The service, quality and cost are extreme! They auto bill you and don't deliver!! Horrible company!
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August 2023 by Roger H.
Quite disappointed with their customer service. When I went in this morning there were at least 8 people sitting and waiting, one customer service representative helping someone, another fleeing to the back room, and 2 employees who apparently thought fussing around with a display poster was more important than actually helping customers. Would give 1/2 star if available.
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August 2023 by Elias
I was over charged for the internet speed I was paying for. I had to call and have them boot the speed too often and when I finally changed providers I was charged for an extra month, because I wasn't able to return their equipment within ten days. Their solution, a partial refund for their charge I wasn't warned about.
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August 2023 by Mark Henderson
I walked into this store and was told there nothing they could for me. I was wanting to add tv and mobile to my internet plan. The older lady could of cared less and just simply didn’t want to wait on me. I called CS at Xfinity and they immediate took care of me.
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August 2023 by Brian B
I tried returning an internet modem they told me i couldnt return it there. I had just spoken to xfinity on the phone and they said i could return it to any xfinity location. I called them back after i left and they said that they should have accepted it its wierd that they didnt.
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June 2023 by roy bouwmeester
The staff was ok. Xfinity keeps upping their prices and no longer offers a bundled price for landline, basic HD TV, home security and internet. This resulted in a 20% increase in our monthly charges. I think big companies are just overcharging the public.
