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February 2024 by Sara B.
My battery died at 11:30 pm in Long Beach. I needed a jump start that takes all of five minutes. AAA said they will come by 12:11 am. Great. Next call they said nevermind they will come by 12:52 am we promise. Next call nevermind now it is 2:07 am when they will come. Finally nevermind they will come at 2:32 am. Keep in mind I kept telling them I did not feel safe where I was and to please give me an accurate time frame so I could figure out my plan. Turns out the driver was in my area the entire time and told me he could have come hours ago but AAA didn't call him until the last 40 minutes. AAA gave me the run around and kept changing the story. It was a horrid and scary experience
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February 2024 by Trex L.
Really shoddy service, though some AAA drivers are kind and as helpful as they are allowed to be under the circumstances. I called for battery service and they could not bring out a battery for a Prius. A friggin' PRIUS!!! Luckily, the AAA driver told me how I could get the 100 dollar late re-up fee (this is new and unfair) back after I had been promised by the phone agent that he could bring me a Prius battery. I think he felt bad that I had been coerced into buying. They did refund the 100.00--so I was happy about that. Worse than this though--when you are covered for the year and fully paid up, AAA still sends offers to you as if you were a first time member, or one who is not paid up. This can be incredibly confusing and costly and it's completely shady. An older person might take the bait and I think that's what they're counting on and pay for extra coverage because of misleading ads that they shouldn't be getting in the first place. The one sent to me claimed that I had not activated my coverage and so they were sending me some new cards. Not true. This is a one time GREAT organization that has gotten greedy and inept over the last two decades. If you have any other option, I'd suggest it.
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February 2024 by Chiquita F.
333329 service Yesterday I was trapped in area of LA that I was unfamiliar with after a wellness visit for a relative. It was poorly lit, and had partially flooded. A car was stopped in the middle of the road without flashers and the road seemed initially passable. I tried to pass the car on the left but the water level obscured a curb and my low lying Toyota Prius was struck unable to advance or retreat. I called AAA immediately, was told I was second on the list for a local towing company and they would arrive in 30 minutes. After waiting an hour with the water level rising, Carlos T arrived from Preferred Towing LLC. He asked what happened, did not exit his vehicle ( a flatbed towing truck), stated he would need to help others first, drove around me and the other car without any other interaction and sat 100 yards north for 15-20 minutes before driving away. I called AAA multiple times was treated with disregard, was told the towing company said there was a pile up and cancelled the request because my identification did not match (none was requested). AAA agent gave me the number for Preferred Towing and the dispatcher, Julie, who callously stated they couldn't assist us and advised to call 911, who again recommended a towing company. After waiting 3 hours, a private towing company extracted my car without any damage in less then 10minutes. AAA you do not deserve my loyalty or my business.Preferred Towing you should be ashamed for not extracting us, abandoning us, and a clear lack of competence and integrity ( using a lie as a shield). Be warned all loyal AAA members : they lied as well because a second request was submitted and sent to the same company and their wellness check for me was 4 hours after the initial call, informing me that I was left without options.
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January 2024 by Johan V.
On November 13th,2023, I paid $11.03 for two two (2) Passport Pictures taken at the Santa Monica AAA Office at 2730 Santa Monica Blvd. These were rejected by the Passport Agency being the wrong facial dimension (too small) as they included top garments. I asked to be refunded but as of today never received the $11.02 Avoid their Passport Photo Service, go to the Main Post Office instead ! Johan VanLeer
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January 2024 by Hao-Tong Yan
super friendly staff, highly recommend!
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January 2024 by Sapphire B.
Raymond is one of the best guys to have come out and assist you. My car had a flat tire, and he was more than happy to assist me with it.
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January 2024 by Cynthia C.
The best service at the best annual price in the modern world :) amazing staff, quick response and service. Highly recommend.
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December 2023 by Amy S.
This morning I got into my car and it was "paralyzed" and slightly beeping quietly and my electric everything wasn't working. My gear shift would not move and I was in a panic! I had an important doctor's appointment and stressed out beyond words! Called Brentwood AAA and also my mechanic to let him know I might be having my car towed there. ( always have a back up plan) TIP* Anyway, I could not get my trunk open and I literally had to crawl into my trunk behind my front seat. I drive a two seater car and it is 20 years old. Needless to say somehow I was able to push a button inside the trunk that opened it up ... Tbird batteries are in the trunk. ( so, in case I ever get kidnapped, I now know how to escape... silver lining? ;) ). Anyway, he jumped my battery and everything worked perfectly! My AAA person was a joy ... he assured me it would work out but he was too big to crawl into the area. So happy all my limbs worked as I slithered through... We have been premium members for 23 years and I have never had a bad experience! I let the car run for 30 minutes and made my appointment with time to spare... phew I highly recommend AAA and urge everyone to sign up with them. They are a great company with amazing service and wonderful employees ! Brentwood Club Service is my local community branch and I am forever grateful at how quickly they responded !
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December 2023 by Alex Boiko
Just terrible. Waiting in line 30 min to get a notary. People not helpful. Supervisor not clue why she’s doing. The notary guy is old and don’t even understand difference between first and last name .Waste of hundred $ per year for membershipStay away place
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December 2023 by Daphne Y
Waiting in line, and waiting again to see someone is too long. Some of the staff are very unprofessional, with attitude, and want to rush you out in the insurance quote area. It's not worth the time to go wait and want to get an insurance quote for anything.
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October 2023 by Erin B.
Huge THANK YOU to Enika and the team at SM AAA for all your help renewing my AAA membership, my vehicle Registration for 2024 and my international drivers license! Feel like I accomplished so much in a quick amount of time, all w Enika's efficient help! This was a great customer service experience and Enika needs to be recognized as a valuable member of the AAA team! I've been with AAA for over 10 years and it's for all the services you can take care of in one spot. They're great with life and vehicle insurance. Travel planning and their roadside assistance.
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September 2023 by Steven Cass
Great for DMV services that takes too long at the DMV location
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July 2023 by Joe Veliz
Really good service. 10x better than DMV. free water and coffee too!
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July 2023 by Andrew Lyman
I cannot express how amazing my experience was here. After coming in with a couple questions as a non member. I left with a membership, all my questions answered, and a dreaded car situation completely resolved!! Everyone was so kind and helpful from the moment I walked in. Thank you!
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June 2023 by Michael W.
I've been to this location a few times. After this experience I won't be back. I went today to file a transfer of ownership for a car I just purchased. I didn't even get to the front counter when the lady behind the counter saw my pink slip in hand and abruptly told me (and everyone else in a 50ft vicinity because she really does talk obnoxiously loud) that she was too busy being a receptionist today to help me and to come back on a week day. I find this comical because she was acting as a receptionist for the DMV services line....but for what purpose if no one is providing any DMV services?
