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November 2023 by Joanna S.
Amazing service, honest, and extremely kind staff. I came in because my flat tire light came on but I couldn't identify which tire it was. The staff were so kind and knowledgeable. They walked me through everything and checked each tire for holes and each tire sensor. It turns out that the tires were off balance and just needed the air pressure to be corrected. I was in and out in 15 minutes. I will come back here for all of my car's needs. They handled the situation with the utmost case and updated me on what was going on every step of the way!
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November 2023 by Nageeb Y.
The pressure sensor on our tires was flashing. The guy at the front desk was tentative and quick to check the tires and sensors during what appears to be a busy day for them. He spent twenty minutes of his time trying to help, turned out to be a false reading which he fixed. He didn't charge us anything. Appreciate the kindness
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November 2023 by Jonathan R.
I was able to find this shop from yelp and rick j and daniel were able to assist me! I have informed my coworkers on this shop and will be coming back soon! Fully recommend.
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October 2023 by Drake Allen
Daniel was the best! Needed a new battery for a Prius and I called Sunday morning and was greeted by Daniel on every touch point of the experience with such a pleasant attitude. He was so hospitable and fast and reliable and I was in and out within an hour. Thank you again Daniel!
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October 2023 by A B
I forgot the name of the gentleman who spoke to me and he was very honest about the advice he gave me. Thank you to him for helping me save my money
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October 2023 by Nolan D.
Went in to get a battery changed. They insisted that I needed a new alternator too as "my car would die and that I would be stranded on the road." I had it checked it out at another shop and was told that it was perfectly fine. Additionally, the "new" battery they sold me died in less than a year and I was told that it was 18 months old. Stay away at all costs.EDIT: Alternator tested fine at 2 different shops months apart and the employees here urged me that it was going to die in a couple weeks. Maybe it's just my case but to have 2 different shops tell me the same thing about the old battery/ alternator independently after coming here is enough for me. No reply from Big Q to the comment about selling me an old battery as well.
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October 2023 by jake m.
I've seen a few people call out Daniel, and I'm telling you, its true. I had an issue I could not get to the bottom of, but as soon as he got involved everything got fixed and fixed fast. The prices here are fair, and I think they run an honest shop.
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October 2023 by Ted K.
Daniel was extremely helpful in figuring out what I needed to replace for my breaks. Conducted a free inspection . I will be coming back in the near future for the install
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September 2023 by Ellen S.
Very friendly. But I don't think I'll be back. Went for the diagnostic and got an estimate for $1100 or so of repairs. Shared the quote with other nearby places (which also had better reviews), and 3 said they could provide the same services for just $700. I went back to Big Q to see if they could match the price. They knew I'd be out $85 for the diagnostic if I went somewhere else, so they could get at least $785 from me. And they probably understood this would be a bit of a hassle, so they offered $797. I accepted, but when I returned, they said they made a mistake and it was actually $840. I stood my ground and in the end they did charge $797. But at least once they tried to get me to sign something with a higher price than they told me verbally. Could have been all honest mistakes, but I didn't leave with a great feeling. On the bright side, my car seems to be fixed.
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September 2023 by tracey s.
This is the best little neighborhood auto shop. I took my car in to get my taillights replaced after an accident. They had is done quickly and at a great price. They are friendly, honest and fair. Very excited to have found them.
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September 2023 by Talar T.
As new in Marina i kept going all the time to Glendale as used to fast right away. Oil change but today i just found this amazing place with the amazing staff, Daniel and Marco with amazing attitude and service making sure that i can just wait till they get it done so i wont have to uber back and forth! They already have me as their regular from now on! I'll be back n bring in everyone i know! Amazing !!!! Thank you !
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August 2023 by Suzanne C.
From start to finish, this was a great experience.I needed some electrical work done on my old as heck truck. I brought it in at 9:30 am and explained the issue. They seemed confident they'd figure it out quickly, took my info, and got me out the door by about 9:40.By about 1:30 pm I got a call saying they'd figured it out and would have it done by 3pm. Freaking incredible, right?So I bop on over there where Armando and Alfred greet me with smiles all around, ring me up and the cost is WAY lower than I anticipated! So let's check the stats:Friendly staffQuick serviceGreat pricesThat's pretty much all you need, right? Right. This is definitely my go to shop on this side of town.One tip: Their driveway is on Hills St, not Lincoln, so turn there when bringing in your vehicle.
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July 2023 by Nad Ternawly
These guys are awesome! They price matched the competition. Super nice and accommodating with my schedule
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June 2023 by Angela Louis
This review is A bit Overdone, So I am not big on going to repair shops cause I always get anxiety, I had a Headlight I had to get fix I went to Orielly On Lincoln and Was told Go to Big Q, I hesitated but said F it and went, Mike Briseno Is awesome, and just a Kind Loving Human Being, I get to meet Juilin Today and I cannot wait. I felt so welcome and taken care of, Please Let’s support our Neighborhood Auto Mechanics Thanks For Being Awesome guys…….Service: Auto maintenance
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May 2023 by A Townsend Bass
Needed brakes terribly. Was greeted over the phone with such enthusiasm and they took good care of my VW Passat. Finished the work timely and communicated their findings. After picking up the vehicle there was an unusual sound when engaging the brakes, however they were "Johnny on the spot" with addressing, troubleshooting and resolving the problem.Impressed by the service such that I asked the owner to contact me about providing fleet service to the vehicles I manage for work. Give them a try...you won't be disappointed.
