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January 2024 by Alyssa M.
I love Bristol Farms and their products. However, this specific location has disappointed me on multiple occasions. The workers here make it very clear that they dislike their jobs and every ask the customer has is a burden. I pay good money to shop here so I expect kindness in return. Hopefully they can turn it around in this new year. P.S. The only 5 star customer service I have received comes from the butcher counter.
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December 2023 by Denise H.
Let me tell you about my racist experience at Bristol Farms Santa Monica this evening . Picture this 730pm on a Friday night you enter a peaceful store and get followed around by the old white security guard. Not even in the store 5 minutes and he moved his location from the front of store to keep an eye on me and my boyfriend who just came in to get some frozen goods and a cookie. To add insult to injury as my boyfriend paced around a few feet away while waiting for me, an employee approached asking if he needed help then mentioned loving Motown playing on the radio at random for what reason? This store should be disgraced in attempts to make us feel unwelcome and obviously race related as plenty of non-black people walking about without being followed.
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December 2023 by Hector Martin
Ordered some items from the Santa Monica store and what ensued was a comedy of errors. First of all one of the two items was unavailable and never received notification until the delivery was on its way and could not reach the Amazon delivery driver. Contacted the very helpful store manager but I ended up waiting for a seven-stop delivery from the Amazon driver. Lesson learned don't order delivery from Bristol Farms or you regret the desision.
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November 2023 by Nancy C.
Bristol Farms catering is very professional! I worked with Denise and she was so patient and kind! Thanksgiving dinner was done so well and delivered hot by Bristol Farm Deli ! I will definitely be using their service again and again ! Thank you for your service!
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October 2023 by Madelaine C.
Love this store! Nice, clean store with always the freshest! Love their Hot Bar! (Better than WF and Gelson's). Aaand just as important, WONDERFUL staff. Thank you DOROTHY and KEN! And LUNA.....for your excellent customer service and for being so sweet to my little one!
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September 2023 by nancy chen
I recently started to do all my shopping and catering with the Bristol farm in Santa Monica. I am so grateful for their kind services! ♥️From recommendation for wines, to going to the back room to find the Lily flowers I wanted and to helping me with all my catering needs! They always make my day with their smiles and kind service! Especially Denise in catering, Tony and Eric in the wine section, Clay in the deli section and Mar in the florists section!! I am now a fan of Bristol Farm ? and will no longer shop at the Pavilion on Montana, really unfriendly in comparison to Bristol Farms in SM!
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September 2023 by Greg S
I only come here for the bread sold at this location that is made by 3rd party.Customer service is lacking.Quality of premade deli food is inconsistent.Fruit and vegetables section not bad.Most things are over priced.Cashiers need training in customer service.I love the self checkout.They keep drinking water 24 packs in the hot sun all day by the entrance.3 stars is fair I think.
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September 2023 by Alex Sav
The manager of the coffee bar exhibits a disappointing lack of courtesy and skill in coffee preparation. Regrettably, her rudeness and apparent incompetence overshadow the experience. Fortunately, there is a silver lining Erewhon, conveniently located across the street, offers a more satisfying alternative for both quality coffee and friendly service.
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September 2023 by Dee Fernandez
Pricey but I’d much rather go here than Ralph’s or Avon’s. Fresh produce and they have a European cookie selection to die for.
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August 2023 by Nancy T.
We have gone for specials many time only to find the items out of stock. No rain checks are available. When items are available, they often do not have the staff to serve the customers. Some of the food is beautiful and presented attractively at a price commiserate with the appearance. It is frustrating to make a special trip for an item only available for one or two days to find it out of stock. Treat me better if you want me to pay the prices.
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August 2023 by Morgan
Excellent customer service. All employees are friendly, nice and customer oriented.
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August 2023 by Morgan F.
Everyone is polite, friendly and customer oriented in this store from meat department, deli....and cashiers are very friendly today it was busy with lines to check out, Maya was engaging with customers and thanking them for their patience.
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August 2023 by Erica H.
Love this store! They have the BEST bakery and the salmon burgers are AWESOME! Exceptional service and quality products.
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July 2023 by Oshin A.
The salad bar used to be great. Don't know why they changed it to prepackaged. Feels like a Hudson News at the airport now."Why?"
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June 2023 by Allen G.
Best grocery stores ever! Amazing selection and friendly staff. I go to Bristol farms for everything. My only critique is that the poke is a bit overpriced. Love this place though. Easy 5 stars.