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November 2023 by Shan L.
I feel as if I need to rewrite this review. I initially removed this out of courtesy to the CarNerds guys as this may have been an honest mistake, but I'm rewriting this to set the record straight. These guys are nice and friendly but they misdiagnosed my Lexus ES 350s problem. I called them asking if they could examine my car for a noise that is created during turns and going over bumps on the road. They said the first hour was free for examination even though I was willing to pay for them to figure out what was the actual issue. They call me back and say it was the struts causing the noise and it would cost me close to 2k to fix it.I went back in and they said there may be more problems when they go and take it up the lift and find something else. This was the biggest red flag for me. They never took it up the lift and did not give me full confidence that it was actually the struts that were the problem. Following my gut feeling, I took my car to multiple places and while some could not figure out the issue, all of them did take it up the lift to examine it and assured me it was not the struts. I finally found a Lexus specific mechanic that figured out the problem, which was the package tray making noise as I go through bumps. This was completely unrelated to the struts and cost me less than $500 to fix.
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November 2023 by Puja S.
Car Nerds has been my go-to for the past 3.5 years in LA. Matt is the absolute best - he's incredibly reliable and responsive. The shop is always fair and provides superb service.
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October 2023 by Kp P.
I had my Mercedes S500 fixed here - they replaced the main seal and front right hydraulics.... they also broke my sunroof... I don't know what to think of them, perhaps they aren't too great when it comes to MBZ.
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October 2023 by Josue A.
Matt and the team at CarNerds helped me keep my decade+ old Prius on the road. Got the dreaded "P" code for my hybrid battery. Shopped around, but was extremely nervous about the mixed reviews with Green Bean. Matt assured me they only use batteries from Toyota and are guaranteed for 12 months / 12,000 miles. The cost, in my book, was very reasonable, in-between Green Bean and going to the dealer. Going to drive the car for a week and then back for a check up. Matt answered all my questions and his team was able to turn the work around in a day and a half. Hoping CarNerds becomes "my car guy" when it comes to maintaining my Prius. Thanks.
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October 2023 by Ty W.
Car Nerds are consummate professionals but what really impresses me and instills trust is that they are just good, honest, and kind. Our cars aren't just objects to us so finding a car doctor I can trust was paramount. I took my Jeep Wrangler to them for some intermittent electrical issues. Turns out, it was just that my battery cables had somehow become loosened. I was relieved that it was nothing more serious and even more shocked when I picked it up and my bill was $0. They didn't charge me a diagnostic fee at all. It's not about the money but about the sheer kindness they displayed. That is why I will return to Car Nerds every time.
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October 2023 by James P.
Getting to this review late but Car nerds is the best! They have helped me multiple times (I always bring my Civic there if I have any issues whatsoever) and it has always been fair and trust worthy pricing.I most recently showed up needing help with my headlight (on the right side of the car, which requires some disassembly to get to the right area) and they were pretty slammed so I was expecting a couple of hours wait time for this small job. I'm not sure his name (Ronny has helped me out greatly particularly in the past) but one of the technicians took the time to help me out as soon as I showed up and I was out of there in 10 minutes with a fixed headlight.If you have issues with your car I would recommend bringing it in to them!
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September 2023 by Mary F.
I have been a loyal car, nerds customer for a couple years now, and I can say that every experience I've had with them has been amazing! I even found car nerds because it was the best reviewed auto repair shop in the area and after being there this long, I now get it! Matt often remembers me by name, and now my husband has made them his primary shop as well! They are super personable and kind, and I have always felt I've gotten the best value through them. they have been incredibly honest when it comes to pricing and really do care about quality at a fair price.I recently thought I had to get my starter replaced in my 2015 Nissan versa because when I tested it at O'Reillys auto shop, they told me that I should buy a new starter and have it replaced. I called Car Nerds and asked if they could get me in last minute and they did! They figured out what the problem was and turns out I was almost ripped off by O'Reilly's and ended up needing a much cheaper repair. I live in the downtown LA area and I come all the way to Santa Monica because they have the best and most reliable service. It's the best oil change price you'll find anywhere in the best service for your car! Cannot recommend them enough!
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August 2023 by John and Matt Yuan
We have had our FJ Cruiser serviced here many times over the years and the service provided has never been anything but top notch! Furthermore, Rony and his crew are honest, reliable, and dependable! Highly recommended!Services: Air & cabin filter replacement
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August 2023 by Crystal Shepeard
Car Nerds has been my mechanic for 10+ years. They are thorough and kept me informed every step of the way. My latest issue was the biggest I've had, and they handled it like the pros they are.
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August 2023 by Jack Weiss
Honest, quick, and great service. I'll certainly be returning when something happens to my vehicle.Service: Brakes
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August 2023 by Laura M.
I brought my BMW X1 to Car Nerds because the engine light was on. They said they had to order the piece from BMW and my car stayed there for a couple of days. As soon as I drove away the engine light came back on. I brought my car back and they had it for another day (again) but my engine was NOT fixed. On top of this, there was a scratch that they could not explain on my bumper. Matt is really nice but the service I asked for was not performed. I had to ask for my money back, which they immediately gave me. I went to BMW and they sent me a video of a crack in my engine, which was the problem. Those guys are nice but do not know BMWs. Steer away.
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August 2023 by Mia M.
Honest, reliable and trustworthy!My boyfriend took my Chevy here to get some work done to fix the check engine lights. We got a same day appointment and left the car overnight at Car Nerds. Matt gave us a very fair quote of $575 to fix what we thought were all the problems with the car.However, upon further inspection, Matt noticed there was severe damage done to the head gasket and engine. As a result, he actually cautioned us about proceeding with the repairs since the car wouldn't last much longer. So instead of easily taking our money, doing the repairs and sending us on our way like every other shop would have, he was honest and saved us a ton of money and headache! And to top it off - He didn't even charge us! We tried to give some money for the diagnostic and honesty but they wouldn't even take our money.Bottom line, this shop operates with pure integrity! My boyfriend and I will bring our vehicles here from now on. Thank you Matt! You earned two loyal customers here in Santa Monica.
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July 2023 by Dahae P
This place provides best service with great customer care. I trust them more time i come and it’s best in town. My car engine light was constantly on because it was old mini cooper and had lot of issue. They took good care of my car and gave me good advice thank you so much!
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July 2023 by Arthur M
Came here twice based on the excellent reviews. Both times my car was ready later than estimated, with no warning. Felt like my time was not respected. Second visit, they didn't get all the work done that we discussed when I brought the car in — they then offered to do this additional work another time at a "discounted" price which wasn't actually a discount
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May 2023 by janet carpenter
I’ve been bring my Prius here for years. Good guys.
