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September 2023 by Dee M.
Refused to give me MY MONEY! I cashed a citibank check and they told me it would be placed on a 24 hour hold ..... no problem. After 24 hours my check is still on hold for no reason. They claimed the check still needs to be verified but to be honest I think the workers are racist. How long does it take to verify a check? A simple phone call to the maker would solve my problems. Now I have to wait the entire weekend because citibank refuses to do their job smh.
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August 2023 by Ally Rose
Staff is rude, racist and very unprofessional (esp. the older long blond hair lady). She was friendly and helpfull until my husband (African American) walked in. She then refused to deposit our check so we had to go to our usual Citibank where our check was deposited without a problem. Believe the bad reviews! They do not know nor do their job!
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January 2023 by J S.
Our account blocked after depositing $5000- we went to 5 citbank branches and each one said different . Supers also told us different reasons for the block. I called isidri , supervisor, santa monica branch, to set me up with appointment for manager. Isisri never called me back. It appears many citi bank employees are incompetent or just do not care about excellent customer satisfaction. Must be time to change to a more reliable bank with excellent customer experience. Thanks for reading. Jesse
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July 2022 by Celeste F.
*****UPDATE******UPDATE*****UPDATE**** I opened a new account online, made a large deposit by check at the Santa Monica Downtown Branch, my account was frozen within 24 hours. The following staff members: Anwesha Das (branch manager), Shadab Barani (personal banker), Joshua Klein (teller) & Idris Pettway-pitts (personal banker) went above and beyond to correct the situation by authenticating both my identity and check deposit. I was often irate and stressed over the lack of access to my money but each of the above listed employees took time to explain and reestablish my trust in CitiBank. I am very thankful for the excellent professionalism displayed by The Santa Monica Downtown Branch WORST BANK EVER!!!!!!!! I opened a new account on 7/5/2022. I deposited a large check on 7/15/2023 a government court house issued check. I woke up the very next day to text alerts informing me my debit card transactions was being declined. I called in at 8:02am and was told my account had been blocked. I was then placed on hold from 8:05am until 10:05am then a representative from Citi fraud department by the name of Marie told me my account was closed due to a fraudulent check. She was referring to the large government issued check I deposited the previous day less than 24 hours. She could not provide me with any information and refused to connect me with a supervisor. After I asked her several questions, I could no longer hear her clearly over the phone at which point she disconnected the call after I had been on the phone for 2 hours 13 minutes and 45 seconds. I am beyond perturbed!!!! To be continued
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April 2022 by Debra Shepherd
I recently started patronizing this bank. The staff/management were professional and very courteous to me and my daughter. I was pleased with the ease of my transaction, the cleanliness of the branch, and observance of pandemic protocols. It seems that past reviews have been taken into consideration by the bank management.
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March 2022 by Robert Stephens
Trash bank . Locked me out of account for a week now for trying to take money out of account WITH MY IDENTIFICATION and sends calls to Asia where everyone hangs up on you . Worthless
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December 2021 by S D.
PLEASE NOTE:. Very important! If you are a tall black man, asking to receive your own money, which you own in your account.,. Do not expect to receive it. I have a lot of money in the account and with the proper ID and information they refused to give me my money. While sitting in the bank managers office, another man, sitting in the lobby, frustrated yelling, " I want my money." There is something seriously wrong with this bank. I pay rent for an elderly couple, and they will not release my rightfully owned funds. This is serious! I'm trying to get it out still, going on for several months to go to another bank. They give you the turnaround and naturally frustration levels rise and still. There has to be some recourse. Don't make my mistake go anywhere else!!!
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October 2021 by Ars M.
Slow, just slow moving business which closed sometimes! And stupid yelp want to write more....
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February 2021 by Catherine Wang
The customer service was excellent! All of them were so nice and super helpful! Great experience!!!
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March 2020 by William K.
No a good service and the "Manager" is a perfect example on How NO to manage a business. I went with a question about what products Citi has with the highest interest rate to open an account. Well after several questions from Him to me, I didn't get an straight answer. I was lectured by a manager that had more interest in pushing a product than to answer my question. Conclusion, that was not the bank I wanted to do business with. I left.
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August 2019 by Chad Russell
Excellent customer service, easy access, quick and easy.
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July 2019 by Dale F.
The worst experience!!! Came in re business account, was told there was a 45 min wait. Came back and was told that they don't actually have a business banker on site and to leave my contact info. Wtf? Really needed to get this taken care of today. The worst branch experience ever!!
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March 2019 by Yvonne Leung
Don't bother coming here if you need the new $100 bills for a trip abroad. Apparently they don't have them.
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December 2018 by Kimberlee P.
I should have read reviews & went to my branch!! I'm so aggravated. I came to Santa Monica to bring my daughter for a job interview & thought it would be easier to deposit my check here since we are in the neighborhood. I wouldn't think that THIS BANK would be any different!! Because I didn't have a bank "profile" at this branch & The Teller THOUGHT my check that I've been depositing every 2 weeks for months was not Legit.. & HE PUT A HOLD ON 99% of the Funds!! Then tried to blame the "system" dude! I worked for banks I know how it goes.. he racially profiled me & assumed my check wasn't good. PEOPLE LIKE THIS SHOULD BE FIRED!! I TOOK MY CHECK BACK & I WILL GO TO BEVERLY HILLS!! WHERE MY CITI BRANCH IS!! WHAT A LOUSY SERVICE!! CLOSE THIS BRANCH!! & HE LIED AND SAID THERE WAS NO BRANCH MANAGER WHEN I ASKED..
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August 2018 by Megan K.
This bank jus gets worse and worse. It's not even a bank anymore, it's am ATM machine with no one to help you! What a horrible remodel! Moving my money to One West where I actually get a live person!!!