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July 2023 by Steve R.
Very disappointing experience this afternoon. I simply wanted to get change for a $100 bill and I provided my driver license without being asked for identification. My family has lived one block from this branch for a very longtime. My wife has an account at this branch and I was attempting to get change for a babysitter. I was told that they could not provide this service as I did not have account. I asked for the branch manager and she also refused to do so. What has happened to customer service folks ? This is completely unacceptable. I will be reaching out to corporate customer service and post another review after.
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July 2023 by Peter C.
Fortunately I have been having good to great experiences at this branch. Karina Fuentes had lots kindness when she helped me in 2022. Most recently the manager Robinson Ortiz has been very enthusiastic and professional. He brings positive energy to the entire team there, with a local feel for me as the customer. Mark has been a great part of the team. I know how big banks can be ragged on, but this location has been great with this team. Pls keep the same team, and keep doing what you're doing. Thanks
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September 2022 by Andy Z.
Worst bank for small business ever. Do not open an account here. It is impossible to get help either online or in person. I stayed on hold for 1 hour before they hung up on me. Stay away from this bank if you are a business owner! Mark R does not return emails nor phone calls.
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September 2022 by Anna P.
Worst bank for small business ever. Do not open an account here. It is impossible to get help either online or in person. I stayed on hold for 1 hour before they hung up on me. Stay away from this bank if you are a business owner! Mark R does not return emails nor phone calls.
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August 2022 by Sara Goldman
Excellent service. Ask for Mark Rillorta.
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April 2022 by Vanda K.
Impossible to access account either online or by phone without a debit card--and upon opening an account at the branch, no one bothers to tell you that piece of information. The 800 number is completely useless. Endless waits on hold, listening to recordings, and then the system hangs up on you.
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February 2022 by Juan Arturo del azar
Horrible experience. Had to wait over an hour to get my money.
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January 2022 by Lorin M.
Went to add my son to my account. Told the account Mgr he was 16. After spending at least 10 minutes inputting things she tells me she can't do it because he is a minor. She went and got the manager who then said the same and I said the other branch said no problem. After a few minutes of my arguing he asked how old my son was and said "oh yes he's 16 that is ok". But I had already told the account manager. She spends another 10 minutes inputting things only to then tell me the original birth certificate and passport was not enough ID, that he needs an original social security card! I know this too is not accurate from the other branch and because many many people don't even have their SS original card. THIS IS THE WORST BANK AND WORST BRANCH! I will be moving to First Republic, a locally managed and operated and customer oriented bank!
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December 2021 by Alex Henderson
Terrible customer service. ATM is broken. Don’t waste your time - go to another branch until they change mgt and fix the amenities at this branch.
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November 2021 by Lee Scott
A social security number should NOT be required for an employee to do a cash deposit for the business they work for. It is NOT legal to collect this information - the employee has nothing to do with the transaction and should not have to give anything other than a form of ID. This branch doesnt seem to understand this. Other branches do. Given the manager wouldnt budge on her belief, I doubt she would accommodating working with other business related accounting issues. She wouldnt admit she was wrong even when other branches understand only someone banking with them needs to surrender such info. Bank elsewere.
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April 2021 by Thomas W.
This branch seems to make up its own rules. I attempted to make a credit card payment with cash and was informed that this bank does not accept cash for payments. I asked to speak to a manager who came up with a lame excuse indicating that if we receive cash from you we do not know where it came from. This branch always has issues with any kind of transaction. I have never heard of a bank not accepting a minimal amount of cash. Citi customer service is also a joke.
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March 2021 by Wataru Ikeda
They are always very polite and helpful.
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September 2020 by Cimmi D.
Fernando Sanabia is a great human! Yesterday I went in to open a account and I was in a horrible mood, I was rude and highly irritated. Fernando's energy was so warm and inviting within 10 minutes my energy totally changed!! You can't help but love this man, it takes zero energy to be kind and I learned that yesterday. Not only did help make the process easy I learned how to be better and do better. You are a gift. Thank you
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August 2020 by Nancy N.
Do not trust this citibank. I closed my account due to poor customer services and withholding $400 that was due to me. Bank tried to get away with not paying the $400 promotional amount for opening a checking and saving account. Promotion was for opening both accounts and keep money in there for 3 months then bank gives you $400 after 6 months. I had to go to branch and ask for it. Basically if you don't notice and if you don't go the bank then they don't give you the amount that was offered through the promotion. Imagine how many people move or die or get sick every year and they can't follow through... imagine how many people are older and they don't remember to follow through... imagine how many people don't get paid and bank takes all the fees and benefit. I don't trust this back anymore. I closed both account. Bad experience with customer service as well.
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June 2020 by Jon B.
All the negative comments on here, dating back to 2013, likely have a basis in fact. I've also had nothing but hassles at this branch. I have tried to cash checks here, checks drawn on Citibank. As a non-customer, they either won't do it at all or ask you ridiculous questions like what is your profession and what is your social security number! BUT, as I learned, if you go to their Westwood branch, it's "in a different zone" of the company, and they have different policies there! So I had to go there to cash a check drawn on Citi, and didn't have to answer any invasive questions. ???? A "different zone" with different corporate policies?? What, is Citi on Montana an office of the FBI or IRS? THEN, two weeks back, I wanted to deposit for a friend who lives in Thailand, his stimulus check that had come to me (he uses my address for his mail). I had the proper account number, but because there was a slight difference in the way the check was made out, compared to name Citi has on his account, they refused to accept the check for deposit. Teller went to branch manager who again refused check for deposit. SO, I went to another branch, this one in West LA, and **poof**, there was no problem, check was deposited without any difficulty. Avoid this branch as best you can, unless you like 1) ridiculously inconvenient and short hours, compared to other major banks; 2) want hassles as I have described above; 3) enjoy tight parking; 4) like the circa 1983 dark wood, dated interior which looks like a brokerage office would look in the early 1980's, nice and traditional. Oh yeah they only fairly recently removed a rutted wood stand-up table where you endorse etc., the pen would get stuck in the table's pits and ruts. Would also be nice if the branch explained why they operate under different rules than other Citi branches in neighboring neighborhoods or "zones"!
