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February 2021 by Amy B.
When Bank of America (where I've had my mortgage and checking account for decades) failed to help me with a HELOC, I made a call to City National Bank in Santa Monica and luckily reached RAQUEL PRIETO! Raquel worked diligently to secure my HELOC and was a pleasure work with! She made the process feel like a throwback to the banking days when you knew your banker and they cared about your situation. Raquel not only got me the loan, but continues to offer me the best client services I have ever experienced!! I have recommended her to many friends. I remain grateful that Raquel was there to help me. Without her, I might not have been able to keep my home.
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February 2021 by Mark S.
I own a production company and started using City National Bank about 4 years ago. They are amazing! I can't say enough nice things about them. Furthermore, Donara Haroutunian, the Vice President & Senior Relationship Manager is the BEST banker I've EVER worked with! Let's face it, we are all running a million miles an hour and Donara always has my back... it's real personal service...like adding a department to your business. I started with a simple business account, then migrated my other business, then my mortgage and now my personal banking. Donara and City National are responsible for helping me apply (and get approved) for the paycheck Protection Program (PPP) funds. THANK YOU CNB!!!
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June 2020 by Noya T.
Best bank i've ever worked with. Very personalized service and super responsive. I've switched all my accounts over from Wells and not looking back
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April 2020 by Steve W.
I have just had a great experience with CNB. They were a tremendous help to my company in obtaining a PPP loan. Edith Cruz is my rep at the bank and I could not speak more highly of her dedication and work ethic.
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April 2020 by Cesar Ramirez
We have worked with Jennifer Rueda for more than 20 years and her profesionalism and passion about the customers needs really has surprised us every time, every year. She keeps communication active and she is really trustworthy!
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April 2020 by Ted G.
There was a time, a long time, that I was not pleased with City National Bank. Nice people, but as lenders, they were inconsistent, had pedestrian customer service, and did not have any sense of what kind of loans they wanted to make. I stayed away for 10 years. Then steps in DONARA HAROUTUNIAN. Now I have amazing customer service, they've done 3 loans for friends and family that had good credit, good equity, but needed to be looked with logic, not just to a rigid FannieMae guideline. Then comes Covid19. I have 4 entities, and had to apply to 3 different banks. Donara worked all weekend calling and texting me Friday night through Sunday to fill out the paper work correctly. Both business loans were approved within 48 hours. I'm now in the process of transferring everything to CNB. P.S. My 25 year relationship is with Wells... they still have not responded to my PPP loan request from 13 days ago.
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January 2020 by Paulina Lopez
We have worked with Jennifer Rueda for more than 20 years and her profesionalism and passion about the customers needs really has surprised us every time, every year. She keeps communication active and she is really trustworthy!
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September 2019 by L P.
Here's the 2nd review. Apparently I hurt someone's feelings & they had my review removed. I'll start by saying this is by far the most unprofessional bank I've ever been to. They're extremely slow. In order to pass time, they talk negativity about customers after they leave. The supervisor or manager that sits at the desk the entire time trying to seem busy, lied about the manager from another branch, contacting them to authorize a check to be cashed. They assured me it couldn't be, even though it's not their decision. They were delighted to turn me away. Not so much when I returned & the lady always sitting & trying to seem busy, cashed it for me. She claimed the other manger from the branch that opened this very large acct, never tried to reach them.. I strongly encourage having this honest review removed. It'll get you some press attention. You can decide if it's the kind you want.
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December 2018 by Nick S.
Excellent location and customer service. Tellers and management are extremely professional and helpful and quick!!! Their best location!
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November 2015 by Michael C. Jenkins
Fast service, covered parking which the bank will validate.
