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September 2023 by David G.
Prescriptions come in late, the phone system is from hell, and the online site for CVS doesn't work most of the time. I've been going to this store for over 20 years now, and I'm watching it and CVS just becoming worse and worse. I might have to find a better pharmacy to work with.
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September 2023 by Joseph R.
Worst Pharmacy in the history of Pharmacy's. Inefficient awful customer service, always a line with ridiculous wait times, often out of stock of common medication's... Not to mention all the homeless people surrounding the store when you enter! Awful!
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September 2023 by Norman L.
The wait time to speak to the pharmacy on the phone averages 20 minutes if you're luck. It can be 40 minutes. It's outrageous.
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June 2023 by Evelina R.
I work in the medical field and we are constantly sending patients for prescriptions to this pharmacy. However, Ray is such a horrible pharmacist. As we were trying to get something squared away for a patient RAY was so condescending, mean, impatient, rushing... and said, "this is CVS you're going to have to move it along we are busy". All I could think of was, you are in the wrong business, this is not a drive thru. Could he be overworked? It's a possibility. But at the end of the day we have to treat people with kindness. It is because of people like him that businesses are loosing customers and companies are closing. Ray is an angry man you should be glad that you have a job and if you don't like your job let someone else do it right.
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May 2023 by Yoshee W.
We were at the CVS by Whole Foods earlier in the day - no issues with service.Later that day, we were at this CVS and cashier was extremely rude - zero customer service skills at all. The cashier's name on our receipt was Parham - she was a tall, Asian lady with disheveled brown-hair and glasses and a blue polo shirt. Can someone at CVS HQ send this lady to basic customer training school? Show her how to warmly welcome guests and treat people with basic respect.Go into this CVS at your own risk.
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February 2023 by Sophia Y.
5 stars for the pharmacy. They were out of my med but allowed my doctor to quickly change it for one they had in stock.so minus 1 star for not having the cheapest, most frequently written prescription for bacterial conjunctivitis in stock.minus 1 star from overall b/c they didn't have basic kleenex in stock. I LOVE the tiny small kleenex you can put in your purse and they were all out. Also it was HARD to find the kleenex, You'd think it would be next to the toilet paper or paper towels, nope.also their makeup area was kind of a mess, the OCD in me likes to have things all in their proper place.
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January 2023 by Diane H.
It seems to be impossible to speak to a pharmacist. I had a question regarding a vaccine scheduling problem. On multiple tries, multiple days calls to pharmacy and CVSCare went unanswered after giving more than adequate time on hold. Actually dealing with the in-store pharmacy was okay, but I'm not going to go in-store just to ask a question. Most automated answering systems are irritating, but CVS' is in particular. They don't miss any chance to NOT allowing you to speak with an actual human being.
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December 2022 by Evan S.
Todays review is dedicated to the pharmacist at the pick up counter. I came in at noon on 12/31/22 (maybe she's sad the year 2022 is coming to an end because she won't be able to top it next year!) and she was berating a woman who was handicapped. The handicapped woman was there to check on a med. The medication wasn't ready and she asked the pharmacist to ring up her over the counter items since she has a very hard time walking. I said I had no issue waiting an extra min, but the pharmacist made her feel horrible for making me wait an extra min. It was very disheartening - she was giving everyone attitude. God bless that woman - I hope she finds peace
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September 2022 by Celia Nicole M.
I was treated like a criminal by a young white associate! I visited here a week ago to purchase a few items because I live in the area and it's convenient. The last item I needed to purchase was allergy medicine. A young white girl grabbed the key for the case and grabbed the allergy medicine that was individually locked in a plastic case. I held out my hand and she started walking away with my medicine! I asked the associate why she would not put the medicine I requested in my hand and she answered, "Oh we usually just take it to the cashier and it will be there for you." I NEVER receive this type of treatment when I shop at CVS in Calabasas or Malibu! I will NOT be returning to this CVS!
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July 2022 by Tashia B.
This review is for the pharmacist Anahit, who just administered my three children's COVID boosters. My youngest two are neurodivergent and getting a vaccine causes a lot of anxiety for them. Anahit was so incredibly kind, patient, and compassionate throughout the ordeal with them. She took the time to explain the process to them and didn't pressure or push them while they worked through their anxiety. She was more patient with them than I was! In the end all three of them left with a booster in arm, and a positive vaccination experience that will make future vaccination easier. Anahit went above and beyond to allay their fears; we cannot thank her enough
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April 2022 by Tom L.
Gross Homeless transients walking through the pharmacy without wearing masks, and filled with germs!!! They stock up on sandwiches and drinks, and anything else they want, then run out. There is No Security Guard there until 6PM til 10PM. BEWARE !!!!!!! Very Unfortunate for the Customers.
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April 2022 by kitty c.
Very rude cashier, it was a woman. Angry tone, at first didn't acknowledge that I was there and asked if I was in line when I was at the area where it said the line began. The entire purchase was unpleasant and I felt uncomfortable with the tone and half ignoring she did. The women who work at the pharmacy were great, they had great recommendations and also extremely helpful. next time I will avoid this cashier, the parking is great here.
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March 2022 by Jason Toy
We were visiting tourists and needed to get supplies late at night so we walked to this CVS Feb 21, 2022 around 10:20pm as other CVS stores closed earlier. There was a schizophrenic person pacing around outside swearing just by the door. After paying for our products and exiting the store the schizophrenic person hiding in the shadows behind a pilar rushed up lunging to us swearing and we weren't sure if he had a weapon so we went back inside the store to tell the security guard who was no help at all, he just looked at us while we explained what just happened. A CVS store employee had to come and help us in which he called the store manager after explaining again what just happened and we did not feel safe. My partner questioned the security guard about shouldn't he, the security guard, go out and handle the guy who is just outside of the CVS business property just gave a snarky reply "he (cvs employee) said he called someone (cvs manager)" with a smug look on his face all while not even moving from where he stood inside when we first came back in. The manager was helpful and did the security guy's job and when out to question the schizophrenic who tried to come in the store swearing. The manager blocked him all while the security guard just stood by. The manager told us to stay in the store and asked which way we were walking so he could keep an eye on the guy. The schizophrenic walked off down the street as the manager threatened to call police I think. After he saw the guy go down the street a ways he told us to walk back using Santa Monica Street. The manager was really helpful and great. The security guard did nothing at all and should be replaced if he's not even going to do his job, which should be protecting CVS property which includes the store front and probably CVS parking. So be careful at night at this store or even during the day as the current security guard is not doing his job at all.
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March 2022 by Saul G.
Manager Evelyn did not train me correct and got mad when i was sick as a dog. Then i did not receive the schedule for the week because i was never told where it was at. I literally watch the computer for an hour and was placed to cashier. Rude Manager!
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February 2022 by Marissa B.
Clean CVS more than the one on Wilshire where I could not stay long because I was afraid of the homeless. This location is a thousand percent better and has cute Valentine's Day gifts! I got a few cute things and there was no drama and no long line, unlike the other SM CVS. The other one had homeless person, 1 cashier, 5 people in line that I left that one to come here. If you're in Santa Monica, this is a decent CVS, otherwise I prefer MDR because it is bigger.