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August 2023 by Mark L.
Great customer service at a very fair prices. I inherited a Control4 system from the previous owner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!
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March 2022 by Brandon Sachs
Very friendly and helpful. Victor was great to talk to and really helped me understand a complicated subject.
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November 2019 by Larry Legend
This is a small shop with a wealth of knowledge. Be patient as they are busy but well worth the time when you make an appointment. I original search for speakers turned into a full surround sound system. They even have Mcintosh Labs Audio. I mean to find Mcintosh Audio is had enough as it is. They recommended a very simple automation system that gave my family a very simple & RELIABLE experience. This is the best Audio Video store in Santa Monica. On the Westside, I have not seen another Audio Video company that is so efficient and as good. I Strongly Recommend! Especially if you are looking to pursh ant Mcintosh Audio products.
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February 2019 by DEREK G.
I just got out of the store and spoke with Victor who is very very helpful. Excellent tight definition show and speakers in stock. I first purchased my PSP speakers there five years ago and I plan to purchase receiver or integrated amplifier from them. Highly recommend them with a very low pressure sales compared to the larger box stores.
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March 2018 by Thomas C.
As of 2018 I have been doing business with Bijan for over a decade. First purchase was an elite kuro in 2006. He is always very pleasant and thorough. His knowledge of all things audiophile/videophile is worth it if you are building virtually any type of system. Bijan recently convinced me to try higher grade cables for 4K streaming with the ability to return them if they were lacking. I was surprised by how much of an obvious improvement I was able to hear right off the bat. Thanks again!
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April 2017 by Yakov Tentser
It was not a big and overly complex job - yet, it was as important to me and my family as landing , say, on the moon! OK, may not as important!
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February 2017 by Will C.
Mr. Savage took the time to show me speakers that I was interested in. Their demo system and amplifiers were exemplary. I ended up going with another vendor due to price, but quite honestly would not mind to buy from them in the near future. Thanks for all your help Victor!
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July 2016 by Vanessa G.
Best choices of electronics, great customer service and professionalism. Bijan, Victor, Andrew and David are experts in the business and wouldn't choose anyone else for my home set up.
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May 2016 by Jeremy Z.
I went in looking for a moderately priced first turntable set up. I wanted to walk out the door with everything I needed to go home and play records. I had done research on the turntable I wanted and brushed up on my audio jargon. I told them the model I wanted (Pro Ject Debut Carbon) and my price range for everything else. Both the guys in the store (I'm sorry I forget their names as my purchase is from a while ago!) were incredibly helpful in explaining every component and broke down all my options. After they found some already unboxed items for demo, they knocked my socks off! The sound of their equipment was superb. They're knowledge was expansive and informative without feeling like I was being talked down to. They made a nice package and gave me a great deal on a floor model NAD amp and some unboxed MHT 129watt speakers. A tasty deal. I ended up spending about 20% more than my budget but I knew they were selling me a high end product I would be happy with. Well now over a month later, I am still incredibly happy with my purchase and think it was worth every penny. Every time I put on a record, I feel like I'm driving a Ferrari. They packed everything up, threw in some extra cables and helped load it all into my car. A real classy establishment.
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December 2015 by Roman P.
If you are an audiophile this is the store for you. There are not that many places in Los Angeles where you can audition speakers in the range of 5 to 50k on solid stage or tube amps, whatever feets your needs. They have a very large selection of cables as well. I bought my turntable there and they did all the setup. I highly recommend this store to anyone who is looking for a high end audio equipment.
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September 2015 by Chris C.
Pros - Great selection of speakers spanning the spectrum of high-end product price categories (sub $1,000 to well over $20,000) - Knowledgeable and friendly staff - Excellent pre/during/after sales customer service Cons - Limited retail hours (Saturday 12-6, other days are for custom install consultations) - You may leave wanting something outside of your budget What more can I say, the guys at Definition are great. Jovan was extremely helpful but not overly so like many others that seem like they are trying to push sales on you. This could be because they aren't necessarily retailers but specialize in custom installs (A/V systems, home automation, and the like). Due to working an 8-5, I wasn't able to get to their showroom until just before closing (we're talking 5 mins before). And even though it wasn't a retail day, Jovan was kind enough to power everything that he just turned off back on so I could audition some speakers. Two hours later, I came out of the store with a greater appreciation for high-end audio and a more clear understanding of what I wanted in my next pair of speakers. Two weeks later, I ended up purchasing new speakers along with a new integrated amp from them. Speakers are a very personal and subjective purchase and you should buy based on what sounds good to you and not based on what reviewers say. Jovan couldn't stress this enough. On my second visit (this time during retail hours) my wife and I sat there for hours just listening to music with Jovan and demoing everything they had. We hardly spoke other than to discuss which track to play next. If you're in the market for high-end audio, I highly encourage you to stop by and give these guys a visit even if it's just to chat or demo their amazing equipment.
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September 2015 by Jesse C.
These guys know their high end audio and video theaters! I did a lot of research and eded up designing my dream theater with the team at Definition. Stellar after care also. 5 stars.
