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April 2024 by Monique Singleton
This was my first time ever purchasing a storage unit, and the customer service was good. When I got the call back from Teri she was so polite and nice on the phone. When I went to the office I was greeted by the manager name Adrain and he was very nice and helpful.
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March 2024 by Selma Dreyer
DISGUSTING, SHAMEFUL, AND NASTY treatment of my son by the ESS team. After an error on the part of their staff that overcharged him 3 times for a monthly fee, it took weeks for him to get a refund, and once he did an additional mistake was made by them which cause them to lock him out of the unit WHICH WAS PAID FOR. After attempting to get contact from their district manager, Kim Wetzel, he was ignored and no one ever reached out. Do not do business with them, ever!!!!
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March 2024 by Stephen Ruiz
HORRIBLE, DO NOT USE THEM! There was a major billing issue, where they've miscalculated payment, and after multiple requests to get the district manager to contact me, I was ignored. No one has helped, no one has called back, no emails.
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March 2024 by JC W
Staff is absolutely welcoming and has knowledge. Terri is sweet and she is awesome to the fullest. I know they will be helpful and attentive to my future needs.
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March 2024 by Kendall Noxsel
Terry is very pleasant, helpful and proficient—very nice to deal with.
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March 2024 by Yannick Peterhans
I have had a great experience here! It was quick and easy to rent a unit and I was able to move in all in one go
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March 2024 by Alexis Velasquez
Loved my experience.
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March 2024 by Mollie Poe
Alex was wonderful - so helpful! The facility is very clean/new/modern. THANK YOU for providing a legit storage facility!!!
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March 2024 by Bec Jones
Great customer service, all my belongings were looked after while they were stored there. Simply set up and exit out of service.
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March 2024 by R Saran
I had a great experience with the Extra Space Storage at cloverfield blvd, Santa Monica. I booked a space online and went to the office to check-in. The Manager Terri was very helpful when I discovered that the space I rented was unsuitable for my requirements.She showed me multiple spaces until we found the one that works best for me. She credited my payment towards my new space and even offered me a choice of different locks. She made the move-in experience quite smooth and easy.This location is clean, secure and well maintained. It is near Santa Monica Water Garden, Metro Expo line station at 26th Street, and the expo bike paths.Overall, 5 stars for this location and the manager.
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March 2024 by Joseph Quigley
Conner was great!
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February 2024 by Ann Kono
The whole process start to finish incredibly efficient.Facilities clean and so modern!Thanks Terry
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February 2024 by Vita Alter
Had an amazing experience at ExtraSpace Storage on Cloverfield. Alex and Terri were so helpful, professional, and efficient. They made the whole renting process super easy and fast. The facility is clean and neat. Highly recommend!
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January 2024 by Nicola Kerner
ExtraSpace Storage on Cloverfield is amazing. Clean and well-run by Terry. Easy access and parking. I have had 2-3 different units. They make it easy to change units if needed and overall I highly recommend this storage location.
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January 2024 by Tim Thurman
Kind of tucked away and easy to miss, but a very good storage place.
