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March 2024 by Mersedeh
Terribly rude woman who needs to work on her emotional regulation big time.
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September 2023 by Christina Kim
such an AMAZING store!! really great high-end, luxury lingerie (they have all the key styles and brands) and the best part of the whole store is the A+++ customer service experience from the owner! she's incredibly thoughtful, detailed, attentive and extremely funny. she has a breezy, humorous attitude that makes the whole shopping experience so fun. i will absolutely be returning again and again!
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September 2023 by maya wiley
Extremely rude owner who cussed out my friend. She is seriously a miserable person. Do not shop here or support this horrible person. She is capable of horrible things.
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September 2023 by kai miako
the owner is A RACIST do not support here. she is a karen and is very nasty/rude. if i could give zero stars i would.
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November 2022 by Carey H.
I haven't purchased anytime since 2017 as I've been shopping in Paris and London when I travel. The owner has fit me for years and while her customer service and tone isn't warm and welcoming, she's an amazing bra fitter and expert on product. I went in today to get new bras and she said she changed her inventory and basically said what I used to buy isn't sold there anymore. She insulted the items I bought over the years and now said bras are 3x the price I paid before for higher end bras . Ok, that's fine but didn't want to really show me any. And then I inquired about a job for a friend which she told another store about. She was pretty rude about my friends background and could say it's just not a fit. Great product and selection. I'm still not sure why she is very rude to those that come into the boutique
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September 2022 by Sandra
If you want to find the perfect bra and perfect fit with the most expert and professional woman in all of Los Angeles go to Footsie in Santa Monica. Not only does Lisa, the owner, give you excellent service but she has an amazing selection you cannot find anywhere else!
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September 2022 by Adriana Schmidt
This is a nice store. Lisa helps you find the right fit. It is more luxury/high-quality than a department store, but that is why it is a specialty store and getting the service is a treat!
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July 2022 by Alexis S.
DO NOT COME HERE... If I could give this store zero stars I would. The owner is the rudest women on the westside and socioeconomically profiles all of her customers that walk into the store. Profiling, rude, and bitter hearted women: Lisa. She's not willing to help people who enter the store but she has no problem looking people up and down and passing judgement on individuals in her store. I've had multiple rude encounters with her as well as families in the area. Seriously save the trip and go elsewhere this place is not worth your time or support. This place does not deserve peoples hard earned money!
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June 2022 by Leah M.
I am visiting from Marin County and had heard that Lisa the owner was hands down the best bra fitter around. I have never encountered a more knowledgeable person in her field! She found three perfect bras for me in short order. I highly recommend Footsie. Frankly, the reviews of her personality shock me because she was lovely to work with as well.
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June 2022 by Jane B.
Have shopped here for many,many years. They have tasteful beautiful things BUT....if the owner is there..RUN. Do not pass go. She is rude, rude rude. Any good experiences I have had there have been when SHE IS NOT THERE
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May 2022 by Katherine G.
As a 'neighborhood' shop one might think this place would be friendly, welcoming, professional and helpful. Nope. No to all of the above. As someone who shops - and buys. - a lot, I was shocked at the overt rudeness and arrogance of the shop owner. An older woman with long gray hair and granny style glasses. I don't normally read or write yelp reviews but I guess I should have checked yelp before I went in because I had apparently M and very good company is having a monumentally route experience at Footsie. No greeting upon entry, no inquiry as if she could help with anything, pretty much blind to the customers in the store. There was one person standing at the counter who had just made a purchase and apparently she knew this person and they were having a good old chinwag while the owner ignored three customers in the store. As someone who lives in Santa Monica this is definitely going to be on my list of places to avoid... At all costs. I would suggest that anybody else do the same if you want a pleasant shopping experience. If you don't care about polite treatment and civility then by all means go in and pay the inflated prices. There are plenty of other stores that have the same merchandise and I would happily drive a couple miles extra to avoid going back in here ever again.
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February 2022 by Anna K.
Don't look into my bag and walk around me an inch. It's so rude. Maybe be at the store front instead of the back so you don't accuse me of stealing. And a lot of s*** attitude. I'll just order tights from anywhere else.
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June 2021 by ellen h.
I was so happy with my experience buying bras yesterday . Lisa, the owner was so helpful, knowledgeable & patient with my requests... it's the best place for bras !!
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February 2021 by Guthrie Paterson
Fantastic customer service. Extremely helpful! Have been helping my wife for years!
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January 2021 by Erin Lamb
Always have an amazing experience regardless of whether I’m spending $15 or over $100. Lovely interaction with everyone and great 1:1 attention.