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December 2023 by Ran Klarin
They took care of me.
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December 2023 by Myriam Guadalupe Mendoza
This gap has a vast selection of men's, women's, and children's clothes. Reasonable prices and customer service are excellent. Freddy was very friendly and helped in choosing sizes and promptly helped at the fitting room. My husband and I highly recommend this GAP on Santa Monica.
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October 2023 by Ivory Tower
gap employees are very friendly and helpful
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August 2023 by Gene R.
No! Went there and it doesn't have much. I wanted real Levi's 401. They sell a cheap rendition of (GAP) jeans. One woman was gloating over a male customer (trying to sell him an item). Sorry, but I want quality not even quantity! Small and caters I guess to those living in the area. But, if that's your style go there.
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August 2023 by d.k.y. y.
Walked into Gap at the corner of 20th and Wilshire. Waited behind 2 customers for my turn to which the Gap employee said next! I walked up and told her I came for a pick up. She snaps “ I need your id or email address”. I promptly show her my driver’s license to which she starts looking on a hand held register. She says “ your name is not on here is it under some other name”? I said no, and read the text to her as she starts walking away. I gave the order # and the message from my wife that said my name would be given for pick up. She says” your name is not here and I’m not supposed to give you anything “ but let me look for the order. Given her tone of voice, her demanding attitude and her reluctance to help me on front of about 4 other women, I started to get a little angry. Finally, she comes from the back with the item in a bag, to which she says “ your name is on the label”. Right about now you would expect to hear some sort of apology but no, she shouts out “next”?. I felt like giving her a piece of my mind but I just walked out! I’m just a husband trying to run an errand for my wife and did not expect to be treated like a “lying homeless man” that wondered into a Gap store trying to get something for free! After this experience I will forbid my wife from ever patronizing this brand again!
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July 2023 by Yamit Florentin
We stopped here for baby clothes and were happy they had 50% off. Found some adorable pants, shirts, and onesies for my baby. Great deal!All employees are wearing masks. The girl at the cash register cleaned and sanitized the surface after each customer. Enter from the back.The store is big and wide and has tons of apparel for kids and adults.The employees here are friendly and attentive. Calm shopping environment. Remember your face mask!
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July 2023 by Kathryn Johnson
Customer service in this location is very good
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June 2023 by William O.
The Gap in Santa Monica is an excellent store; good selection & pricing. We were assisted by Ana, who was friendly & helpful. Great experience! W
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March 2023 by Luis Rosario
One of the last few in Santa Monica. Diminishing mens section leaves little to no selection.
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March 2023 by angela c.
I love this store, I haven't shopped in a gap store in yrs really since the 80's as a teenager, so 30 something yrs. later. When I entered a newly built store in my community. I reminisce on shopping in a gap store. LOL
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January 2023 by Cheryl
I think the place is being demolished so the store looks older and wears are showing.Got a lot of good deals not offered around the city. I think also that this branch got the stock of the 3rd Street Promenade branch which is already closed. Staff is friendly and helpful.
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December 2022 by Nancy Carlson
Love it when they have sales. Well made clothes for toddlers.
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November 2022 by Naomi Nillings
Greta selection and prices. Good parking but gets crowded so go early.
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September 2022 by Lastat
Same ole same ole..jus costs more now
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July 2022 by Currant7
I think the place is being demolished so the store looks older and wears are showing.Got a lot of good deals not offered around the city. I think also that this branch got the stock of the 3rd Street Promenade branch which is already closed. Staff is friendly and helpful.