Genesis Santa Monica is a dealership known for its professional, polite, and knowledgeable team. Customers appreciate the straightforward pricing and honesty in their dealings, often recommending the location over other Genesis dealers in Southern California. The sales staff, including representatives like Brandon and Jordan, are recognized for their expertise in the product and commitment to customer service, contributing to a warm and respectful buying experience. However, there are mixed reviews regarding the service department. While some customers have had positive experiences with quick repairs and knowledgeable new staff, others express concerns about a lack of consistency and continuity due to frequent staff changes. Reports indicate challenges with service appointments, including difficulties reaching staff and managing recalls. Despite these issues, many customers remain hopeful that recent changes in the service department will lead to improvements. Overall, Genesis Santa Monica is viewed as an elite location for purchasing a Genesis vehicle, with a strong emphasis on customer care during the sales process. However, the service experience may vary, and prospective customers are encouraged to consider both the strengths and weaknesses highlighted in the reviews.
Great experience. Cannot express how awesome the whole team was, especially Arthur. Arthur was on top of everything and knew all of the answers for our questions. Will definitely be back next time we are looking for a new vehicle
September 2026
I loved my experience with this team! The GM and her team provided me amazing customer service. I would not hesitate to do business with them again and have already referred some friends.
September 2026
Genesis is a great car. Fred Unger at Genesis of Santa Monica is a great salesperson. And Jose in service is the best!
