Genesis Santa Monica is a dealership known for its professional, polite, and knowledgeable team. Customers appreciate the straightforward pricing and honesty in their dealings, often recommending the location over other Genesis dealers in Southern California. The sales staff, including representatives like Brandon and Jordan, are recognized for their expertise in the product and commitment to customer service, contributing to a warm and respectful buying experience. However, there are mixed reviews regarding the service department. While some customers have had positive experiences with quick repairs and knowledgeable new staff, others express concerns about a lack of consistency and continuity due to frequent staff changes. Reports indicate challenges with service appointments, including difficulties reaching staff and managing recalls. Despite these issues, many customers remain hopeful that recent changes in the service department will lead to improvements. Overall, Genesis Santa Monica is viewed as an elite location for purchasing a Genesis vehicle, with a strong emphasis on customer care during the sales process. However, the service experience may vary, and prospective customers are encouraged to consider both the strengths and weaknesses highlighted in the reviews.
Outstanding sales team! Friendly, knowledgeable and very generous with their time. The leasing process was most enjoyable.
December 2025
Great buying experience. Dealt with Xavier and Carl. Worked out fair deal on phone and when I came in every thing was ready to go. Great experience
December 2025
The sales staff worked hard for me. The finance manager was very good, answering my questions and providing guidance. The sales managers are the GOAT in my book. Great car buying experience.
