Honda Santa Monica

Most Recent Comments

• November 2023 by Daniel Martinez
  Let’s talk about a horrible car buying experience. This is coming from some who has worked in the auto business as a finance and sales manger. I came into Santa Monica on Oct. 5th to look at a car I saw online. I was unable to finance to car because of the age of it, not a big deal. They had a 2012 Honda Fit that met my needs and agreed to move forward on purchasing. Came in the next day to sign the paperwork and get a time frame of when the car would be ready, since it was recently bought by the dealership and had not be recondition yet. I was told by my sales person that it would be ready in a week. After waiting a week and no word from my sale person or the dealership I call for a status on the 13th, was told I wasn’t ready and it would be an additional week. They offered to pay for my rental car, which I agreed. After waiting an additional week “I” call, because again no one is reaching out. Was total the vehicle will be ready the following day, Saturday 21st. I turned in my rental car. Went into the dealership around Noon on the 21st and was told the vehicle was getting detailed and would be ready in a few hours. I’m getting a little impatient but ok I’ll wait. I go get food and come back after a few hours and the vehicle still isn’t ready. I waited 5 hours from them to bring up the wrong car. I was told that there was some bad communication and that my vehicle wasn’t ready. I was given a car and the Used car manager told me he would reach out on that Monday with and update. Monday comes and goes with no phone call. I call the next day and talk with a Sales manager and he was the only person that actually communicated with me. After a few hours the sales manager called me back saying the vehicle will be ready tomorrow after 2. I come in the next day, Oct 25th, The vehicle is brought up and I’m at a lost. Vehicle isn’t detailed, passenger side mirror was replaced but not painted, hub cap is missing. This vehicle was not ready. They keep trying to have me take as it was and I said no, I want to take it finished. Not having to buy a plane ticket to head home to see family, they offer to pay for it which is fine. I’m told the vehicle should be ready when I get back on that Monday, which would be Oct 30th. Enjoy my trip and as I’m at the airport once again no update from the dealership so I call for a status. Was told the vehicle was ready. I arrive and looks as complete as it can be. Hub cap is still missing but was told it will arrive later that week. I take the car and find empty food containers in the glove box, interior light is burnt out and one of the parking lights is burnt out.Now this is where I’m at a lost. During this time I was told by the used car manager and sales person that my Rental car, Ubers, and flights would be reimbursed to me. I save all receipts and emailed them it to them. Also told them that I didn’t want the gap insurance since I never got the contract for it, nor any of the papers I signed, and was also told by the Finance manager he couldn’t add it on. I also requested them to pay my first months payment since I didn’t have the car the whole first month. After totaling all that together I was expecting a check for $1430.73. I ask when I could expect that and never got a clear answer. I called that Friday Nov. 3rd and was told it was ready. Called the following week on Nov. 7th and was told that the mailed in to my address in Sacramento when I told them I wanted to pick it up. I ask what was the amount and sales manager told me it was for $800. I said they need to cancel that check I need the General Manager to call me and explain what is going on. Since that time I have not received a call from this dealership and I have call, left messages with no answer. I have called their “corporate” office with no call back. I guess the only next steps is to contact legal services. Be aware of the LA car guy auto group.
• November 2023 by shelby renjifo
  Best experience at a Honda service! Ask for Tiffany! She’s the kindest, most accommodating employee. I literally left this service appointment having a better day
• November 2023 by Danny M.
  Let's talk about a horrible car buying experience. This is coming from some who has worked in the auto business as a finance and sales manger. I came into Santa Monica on Oct. 5th to look at a car I saw online. I was unable to finance to car because of the age of it, not a big deal. They had a 2012 Honda Fit that met my needs and agreed to move forward on purchasing. Came in the next day to sign the paperwork and get a time frame of when the car would be ready, since it was recently bought by the dealership and had not be recondition yet. I was told by my sales person that it would be ready in a week. After waiting a week and no word from my sale person or the dealership I call for a status on the 13th, was told I wasn't ready and it would be an additional week. They offered to pay for my rental car, which I agreed. After waiting an additional week "I" call, because again no one is reaching out. Was total the vehicle will be ready the following day, Saturday 21st. I turned in my rental car. Went into the dealership around Noon on the 21st and was told the vehicle was getting detailed and would be ready in a few hours. I'm getting a little impatient but ok I'll wait. I go get food and come back after a few hours and the vehicle still isn't ready. I waited 5 hours from them to bring up the wrong car. I was told that there was some bad communication and that my vehicle wasn't ready. I was given a car and the Used car manager told me he would reach out on that Monday with and update. Monday comes and goes with no phone call. I call the next day and talk with a Sales manager and he was the only person that actually communicated with me. After a few hours the sales manager called me back saying the vehicle will be ready tomorrow after 2. I come in the next day, Oct 25th, The vehicle is brought up and I'm at a lost. Vehicle isn't detailed, passenger side mirror was replaced but not painted, hub cap is missing. This vehicle was not ready. They keep trying to have me take as it was and I said no, I want to take it finished. Not having to buy a plane ticket to head home to see family, they offer to pay for it which is fine. I'm told the vehicle should be ready when I get back on that Monday, which would be Oct 30th. Enjoy my trip and as I'm at the airport once again no update from the dealership so I call for a status. Was told the vehicle was ready. I arrive and looks as complete as it can be. Hub cap is still missing but was told it will arrive later that week. I take the car and find empty food containers in the glove box, interior light is burnt out and one of the parking lights is burnt out. Now this is where I'm at a lost. During this time I was told by the used car manager and sales person that my Rental car, Ubers, and flights would be reimbursed to me. I save all receipts and emailed them it to them. Also told them that I didn't want the gap insurance since I never got the contract for it, nor any of the papers I signed, and was also told by the Finance manager he couldn't add it on. I also requested them to pay my first months payment since I didn't have the car the whole first month. After totaling all that together I was expecting a check for $1430.73. I ask when I could expect that and never got a clear answer. I called that Friday Nov. 3rd and was told it was ready. Called the following week on Nov. 7th and was told that the mailed in to my address in Sacramento when I told them I wanted to pick it up. I ask what was the amount and sales manager told me it was for $800. I said they need to cancel that check I need the General Manager to call me and explain what is going on. Since that time I have not received a call from this dealership and I have call, left messages with no answer. I have called their "corporate" office with no call back. I guess the only next steps is to contact legal services. Be aware of the LA car guy auto group.
• November 2023 by shelby r.
  Best experience I have ever had at a Honda service! While I've always experienced nice employees at this particular Honda, Tiffany helped me this time and I literally left this service appointment having a better day. So kind and accommodating, make sure to ask for Tiffany!
• November 2023 by Mike theCarGuy Correra (Mike theCarGuy)
  OUTSTANDING CUSTOMER SERVICE!My son and his girlfriend had been looking at new cars and received some pretty horrific treatment at local dealers when he called me for advice. Once he shared that they were looking for a new Honda I immediatly knew the solution to their problems and called Anthony W whom I have worked with for car deals many times over the years and recently heard he was back at a Honda store. Anthony quickly replied to my message and set them up with a salesperson named Carlos. When the arrived at the dealership Carlos greeted them promptly with polite professionalism and throughout the transaction always addressed Crystal with respect and never rushed her. Crystal shared that he went over and above answering questions and never seemd irritated as she had seen a few other salespeople act. She picked out the Civic of her dreams and the 'deal' process was completed in under two hours! They are both thrilled with the car and especially the Helpful Honda Folks at Honda of Santa Monica! Huge Thanks to Anthony and Carlos for making their first car buying experience wonderful and earning customers for life! #WayToGo :)
• November 2023 by Mike C.
  OUTSTANDING CUSTOMER SERVICE!My son and his girlfriend had been looking at new cars and received some pretty horrific treatment at local dealers when he called me for advice. Once he shared that they were looking for a new Honda I immediately knew the solution to their problems and called Anthony W whom I have worked with for car deals many times over the years and recently heard he was back at a Honda store. Anthony quickly replied to my message and set them up with a salesperson named Carlos. When they arrived at the dealership Carlos greeted them promptly with polite professionalism and throughout the transaction always addressed Crystal with respect and never rushed her. Crystal shared that he went over and above answering questions and never seemed irritated as she had seen a few other salespeople act. She picked out the Civic of her dreams and the 'deal' process was completed in under two hours! They are both thrilled with the car and especially the Helpful Honda Folks at Honda of Santa Monica! Huge Thanks to Anthony and Carlos for making their first car-buying experience wonderful and earning customers for life! #WayToGo :)
• October 2023 by David Ramos
  Called in due my A/C not blowing cold air, There's been a AC extended warranty for my current model and was acknowledged by them that my car does fall under the extension, But they want to charge a 375$ Diagnostic fee.I called Honda Service Corporate and they acknowledged that the fee was more then double what a normal Honda Dealer would charge.HEADS UP ALWAYS COMPARE PRICES WHEN AVAVILABLE*Over CHARGES*
• August 2023 by VAIBHAV SHAH
  At Santa Monica Honda dealership, I had a great car purchase experience. Emily, the salesperson, was attentive and knowledgeable, helping me find the perfect new car within my budget. The process was smooth, transparent, and I didn't encounter any hidden fees. Emily's dedication and the dealership's honesty made me feel valued and confident in my decision. I highly recommend Santa Monica Honda dealership for anyone seeking a positive and hassle-free car-buying experience
• August 2023 by Micky Abir
  I came in to Honda Santa Monica looking for a few different cars and wasn't sure exactly what I was looking for. Emily greeted me with a warm smile and a lot of patience to help me narrow down my decision. We tried a few different cars and Emily was very knowledgeable and professional, and helped me choose the right car for my needs without any pressure or manipulative sales tactics. Emily worked together with Ramon (the manager) and they were very transparent and straightforward, and they helped me get the perfect deal. I could not be happier with the service and the experience, and the car is phenomenal. This dealership is very trustworthy. Definitely ask for Emily when you come in!
• August 2023 by Kayla Black
  We were interested in buying a used car from this dealership. The car had very low mileage and was for a good price. We understood that the car wasn’t going to be available for long, so we booked an appointment to see the car for the next day. This dealership called us the morning of the appointment to confirm the appointment. We arrive on time for our appointment in the afternoon and they said the car was sold this morning. I know we never put any form of down payment, BUT they should’ve AT LEAST called us informing us that the car was sold. Incredibly disappointing, rude, and inconsiderate. The least this dealership could’ve done was notify us that the car was sold so we wouldn’t have to drive all the way out here to look at a car that was already sold. I do not recommend this business with them. The staff seems careless about their possible customers. They didn’t seem too sorry that they had us drive out here for nothing, and we wish there was better communication.
• August 2023 by DeAndre Brown
  Listen up people I've got an important warning to share with all of you. I recently tried to buy a car from this dealership and guess what? The salesman had other customers personal info just laying around on his computerIt's seriously concerning how careless they are with sensitive data. If this company gets hacked, everyone who's dealt with them could be in trouble. I mean we're talking social security numbers and more!Please be cautious and pay attention. The risks to your privacy and security are huge. Before doing business with anyone make sure they take data security seriously and will protect your info.spread the word to your friends and family so they're aware too. we need to be informed and proactive to stay safe from those who want to misuse our informationRemember it's not just up to businesses we all have a responsibility to protect our data. Let's come together and take action to secure our privacy and keep our identities safe.
• August 2023 by Denise Campas
  Not always fun to buy a car when you can’t find that perfect deal and that car perfect car. Santa Monica Honda provided both. They gave us a great deal on a 2018 BMW X1. A beautiful, well maintained vehicle and detailed for us with a full tank! If you appreciate exceptional, no pressure customer service, go see Victor and Nima at Santa Monica Honda! You will be glad you did.
• August 2023 by Kuzar Kit
  Pretty awesome, I went in for a oil change but ended up re-leasing a new car. Everything went smoothly although it took a long time, they tried to get me the best rate possible and succeeded. I would recommend Joaquin V. Hes the one that helped me.-Peter
• August 2023 by gr P
  I wanted to like SM Honda. It has a beautiful showroom and is conveniently located. But I was disappointed in the service from the sales rep. He was pushy and not a good listener. I went to another Honda dealership with a more courteous rep and was offered a better deal.
• August 2023 by Kathyana Santiago
  Sold my CRV here, and unfortunately after a month, I still haven't received the check for it. I HAVEN'T BEEN PAID! I have been working with Ramon Ricabal, the used cars manager (?) and he hasn't followed through with his promise of delivering the check within *10* days. Please beware...Will update this review if they ever pay me.