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March 2024 by John Pope
Rose Erin is the best Tax analyst I’ve had helping me with my taxes. She’s is the best,most helpful, understanding, informative, & just overall in my opinion the best Tax analyst I could ask for. I’m very thankful,grateful, & blessed to have her as my tax analyst. Thank you Rose Erin & I hope you get the recognition & acknowledgment you deserve working at H&R Block. She is the sole reason why I continue to come to this H&R Block & will still continue my business with H&R Block
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January 2024 by Hank Kinney
I went to the HR Block in Santa Monica to have them file my 2022 taxes. They 'forgot' to file my taxes and never notified me that they weren't done. I was unaware of this until I was contacted by the IRS. When I brought this complaint to HR Block, they refused to refund me the tax filing fees or cover the penalties they incurred for me.The staff at this location are incompetent. Avoid this location at all costs.
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March 2023 by Andy M.
This office is horrible. Service is shit show.When I walked in the person who helped me was eating noodles in front of me. Very rude staff
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September 2022 by Nicholas Toghia
Molly Wilson is an excellent professional who completed our tax returns quickly and answered all of our questions. We will retain her to file our returns in the future.
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June 2022 by Katy A.
I got emotionally battered by two Culver City, H & R Block employees after tax season.. I came in because there was an incorrect billing on tax prep. To date, funds were refunded; however, complaint letter i wrote to headquarters, CEO Jeffrey Jones III, has never been acknowledged. Had it not been for the knock on the locked door, i feel I would have been physically assaulted.
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March 2022 by Carl G.
Unreliable dishonest, rude, and incompetent staff. They WILL NOT tell you the total fees until they waste your time. And when they finally do they will charge you whatever they want. And when you question it like I did. They agreed that maybe they did over charge and were willing to take off $150, just like that. With a snap of a finger. (Clear criminals). Mark is the manager who just gave me the $150. Sumie is the worker who not only ignored my calls and emails, but calculated it to be $650. DO NOT TRUST THEM. It's a scam.
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March 2022 by Sandy F.
I have been going to this location for 20 years. I have no problem with the lady who prepares my taxes but I have to say for a simple W2 return and 10 minutes of her time I was asked to pay $295 for just a simple W2. $50 coupon brought it down to $245.00 which is still ridiculously high. When I complained that it was a high price the representative said it's for her time, education etc and wouldn't discount from $245 which is too much for 10 minutes of her time. An attorney gets paid an average $400 an hour but I was asked to pay $295 for 10 minutes for a simple W2 tax return. Although I have no complaints about the representative but I am very unhappy with unreasonable pricing. They lost a 20 years customer. Too higher of pricing so I will not recommend. Update on my review I contacted H&R Block customer service number at 800-472-5625 and asked for pricing for a simple W2 no 1099 or any other attachments just one W2 from one employer. The customer service rep gave me the following prices for a simple W2 from one employee is as follows: $80 federal filing, $65 State filing, $39 direct deposit. For grand total of $184 and I was asked to pay $295 and they acted as if they were giving me a favor of giving $50 discount and I Paid $245 which is $61 higher than the pricing that the representative gave me and $184 is without a $50 coupon so the $50 coupon should have brought the price down to $134 and I Paid $245, which is $111 higher than what I should have paid. I was not told in advance before she started how much this was going to cost me. I believe this is false advertising and over charging. I do not recommend.
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January 2022 by Cathy Linh Che
I had a phone appointment with a tax "professional" who was incredibly rude from beginning to end. I told him my life circumstances had changed in the past year, and I wanted to ask some questions about what I should bring in for an appointment. He retorted, When is the last time you filed your taxes? Just bring in the same items. I had to repeat that my life circumstances had changed, and I was calling to get clarification from a professional. I also told him about my challenges with filing with TurboTax, he continued to mansplain to me and tell me that what I was telling him was "triggering." Completely unhelpful and unprofessional. Don't bother coming here if you have questions or if you earnestly are seeking some support.
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December 2021 by Cathy Linh C.
I had a phone appointment with a tax "professional" who was incredibly rude from beginning to end. When I told him about my difficulties with filing with TurboTax, he continued to mansplain to me and tell me that what I was telling him was "triggering." Completely unhelpful and unprofessional. Don't bother coming here if you have questions.
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November 2021 by Vickie Joy
Because I am very happy with Rosalia ;)
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October 2021 by Cindy Kelly
I came for a specific reason an amended return. I do my own taxes and have done so for most of my life.
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June 2021 by Peggy H.
Excuse previous typos - was not able to edit for some reason. Received a reply from Sara N. - tried to call the customer service number she provided- on hold way too long. Then Customer service agent hug up on me because she kept asking the same questions and did not have a clue as to how to help me! Unbelievable!
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June 2021 by Leeroy Trujillo
My tax preparer Sumie was so helpful and patient offering suggestions throughout the entire session. I was so happy my taxes were done and could not have had a better experience. I have been to other H&R Block locations in the area and H&R Block at 23930 Wilshire Blvd is by far the best one.
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June 2021 by megan linares
This hgr block was totally awesome! The woman at the front desk is super friendly and Veronica made quick work of my taxes ?
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May 2021 by Massoud Pirbazari
My tax professional was very helpful and understanding.
