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October 2023 by Brooke M.
This is an update to my purchase. The delivery was super fast and I was surprised it got here so quickly. You have to air out the LoveSac for several days and keep rolling it out and puffing it out like what the directions states. Take a look on YouTube on directions on how to put the cover on since the directions it comes with is not clear so it's not frustrating. The Sac has latches you tie to the cover like a shoe lace so make a double knot so it stays on. You will need a friend to help. Once it's attached Keep rolling and zipping! Once we watched the video by the founder it was super easy and quick to put on!I absolutely love it! It's so soft and comfortable like sleeping on a cloud. 3.5 instead of 5 because I expected a follow up call on some help or tips on how to put the cover on and didn't receive a call back. A simple suggestion to watch the video will raise the bar on putting the cover on which relieves the anxiety. Over all great value. So happy I picked this for my living room space. It really opened it up!
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September 2023 by Olivia W.
The salespeople here were very helpful and knowledgeable. The couches were so comfortable and had removable covers. I would recommend checking it out if you're looking for a nice couch. Prices vary with size, cover material, and cushion type.
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July 2023 by Ian Gray
The old town Pasadena team is awesome!
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June 2023 by Debbie Schermer
Great concept- love the versatility of the pieces- great alternative to a sofa bed. VERY DISAPPOINTED IN THEIR DELIVERY AND SET UP. THERE IS NONE. FedEx dropped 17 BOXES at my front door-that’s it! LoveSac expects me to unbox setup and dispose of boxes. I would have gladly paid for white glove service.
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March 2023 by Rachel V.
Great service in a cute area! Very friendly and attentive without forcing me into a sale.
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January 2023 by Marina Manjarrez
I shopped at your Montana location in Santa Monica. Was so easy to shop here. Starting from parking to walking in staff was wonderful especially Dallas !!!! I was in and out with Being completely satisfied with my product. It only took 30 minutes loved the quality of my new sectional. Can’t wait to get it.
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January 2023 by Deryk Schlessinger
My wife and I recently purchased a 8 seat Lovesac Sectional with Lovesoft inserts. Simply put…it’s a ridiculously comfortable couch!!! Like resting on a ☁️. We have previously had Shabby Chic and Restoration Hardware couches and yes…they are also VERY comfortable, objectively magnificent furniture…but one scratch, tear, spill, or act of cat, and you are looking at thousands of dollars in repair. Lovesac being comparable to some of the worlds finest couches + the modular build, and sustainable material, make the company without a doubt the future of sectionals. We purchased ours from the Santa Monica Store on Montana. Full disclosure…I was on my way to pay for a new RH Cloud Modular (this is not a biased review pretending like Lovesac is the one and only). My wife asked that we make one more stop…Tonya, manager at the Montana Location, 99.9% is why we purchased our new sectional; .1% bc of everything written above, 99.9% bc of the customer service we received and the attention to detail to build our perfect ?. Shipping in less than 1-4 weeks?!?! Unheard of! RH and Shabby Chic are 10-16weeks minimum. Price? With a Lovesac online discount we paid ~6800 with tax. The RH was $16,000. Lovesac offered us a 60 day trial period. RH final sale. If we move and the dimensions of our living room change, we can easily arrange our Lovesac to fit our new home. RH…Shit out of luck…maybe knock down a wall and move a beam bc it’s by far cheaper.
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January 2023 by Marla Fidler
Do not buy!!! This company will not refund my money. I returned two sacs on January 20, 2022. They were picked up, the company acknowledged the received them in perfect condition. It is now February 15th and I still cannot get a refund. This company has very shady business practices.
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January 2023 by DANIEL PEREZ
The staff was detailed and patient while discussing and choosing between options.
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May 2022 by S A.
Customer service is NOT this stores strong suit. Two employees in an empty store, one on his cellphone and the other staring off into a vapid abyss... however, if you start asking a series of questions you can get some assistance. But be prepared to be treated like there is something innately wrong with your intellect. The product seems well made and could be easy to assemble, and make no mistake, you will be assembling on your own. A grouping of "pods" that would make up a couch with a chaise is more expensive than a similar product that comes pre-made. Although you can receive this product in 1-4 weeks vs the 8-10 week delivery of pre-made...If you're looking for a quick room makeover, this might be the ticket...I'm on the fence about this. The store clerk did say the website is not user friendly, so when I decide what I want come back to the store to order. Based on my experience with the salesCrew, I will take my chances with the website...