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April 2024 by Sean
Clean environment with plenty of options to look at. Wide variety of sizing for their shoe selection.
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April 2024 by alexander alcantar
The young lady that helped me was very helpful
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April 2024 by Leandro Coutinho
Is this the store that has LEBRíO DOUSE?
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December 2023 by Emily P.
Best customer service experience ever from the store's manager Alexis. She was so helpful and patient with me over the phone with my many questions and greeted me with the warmest smile and positive energy when I came into the store to do my return. I will definitely refer everyone I know to this location. Thanks again Alexis :)
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November 2023 by Monica E.
I will start with the more positive.Based on my last visit, that would be 5 stars but I have been here so many times and left disappointed.Let's start with the sales associate Monica. So I walked in with several things to return and needed a price adjustment. She was super patient listened and handled my returns with ease. So friendly and helpful. Now the reason that the three stars is there. They redid the store and it looks nice. I think the first floor flows far nicer than the second. Now every time I come in here NONE of the sales associates say hello until I get to the register for purchase. Which I think is weird with the amount of money people spend in this store. Also weird because there are so many employees in the store just walking around. I had a return one time and the male associate upstairs messed it ALL the way up. He returned the wrong size (which I am not even sure how he did that) and didn't have me do anything to put the money back on the card. So I knew something was up. Then tried to take my shoes that I brought in without ordering the new ones or giving me a refund. He kept trying to tell me it is fine but the sizes were wrong and I didn't want issues later. When I pointed out the mistake because everything is on the app and the receipt showed it he seemed beyond annoyed. Sir this is YOUR MISTAKE. But had he slowed down and listened and maybe not done ten things at once it would have been done right. Then worse some other employee says to me don't worry he is the best and I am like "sir please dont" no one asked for your opinion especially when this man already got it wrong and cant fix/gave the vibe he was too busy to fix it. Finally someone came and fixed the problem but it was the interaction to me, it was unprofessional and inattentive. Selection is large. They mostly have my sizes. I am neutral on this. I really wish that the employees were more attentive outside of the cashiers. Monica and I think his name is Dorian saved yall on this one. Bc ooo weee.
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October 2023 by Amaris P.
Amazing service, great selection, spice a beautiful location. Parking sucks but it is worth it.
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October 2023 by Jb Carlin
Awful store. Worst customer service I’ve ever experienced. Tons of employees. No one will help you. Low inventory. I’ve tried buying here three times in the last couple years. Always leave empty handed and irritated. Never again.
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September 2023 by P S
I liked the store. Rather big, good selection.
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September 2023 by Grace L.
Though the store is very large, they surprisingly have a limited selection. I came here looking for shorts and didn't find many options. It took some time finding an employee and once I did, they confirmed everything on the floor was all they had. If your looking for something specific, I recommend shopping on the Nike site instead.
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August 2023 by Jamie P.
I live down the street. We walk and shop along 3rd street daily. We were excited to check out the new & Improved Nike store once it re-opened. Beautiful store = 5 stars on the visual/ artistic design. However, Customer service = horrible, less than one star. I came in with the goal of buying a new pair of shows - over $100, easy sell. I sat with the shoe in mind i wanted to try. Not a SOUL came by to see if they could find me a size. i searched for an associate, who was busy chatting it up with his friends/ colleagues. I interrupted the conversation and asked if i could please try a shoe on. He said one minute, finished conversation and came to me. Got my shoe size and left to go back to his conversation. I tried it on - not ONCE did he come back to see if it felt good, if i needed another size. This is not good customer service. AT ALL. I finally packed up the show myself back into the box and walked around with my BF to peruse upstairs. Passed the associate not once but TWICE and he never even said a word like "did the shoe work out?" - no acknowledgement that he even had a conversation with me. (and not to single him out - 2 girls upstairs as we were looking, never even greeted, asked if they could help, nada....) I worked retail in high school and college and this is unacceptable - i would've been fired back in the day for not engaging and acknowledging customers. We bought my $150 shoes and left but it was a very bad experience. I won't shop there again, would rather shop online
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August 2023 by Danielle Durden
Poor service they watched us walk around no one NEVER asked did myself and son need any help they cater to the white ppl very obvious what’s crazy is the staff is predominantly black and they’re extremely rude. The only person that helped me was a young lady with braids. She was black I didn’t get her name but she was up stairs in the men’s section THANK YOU! She’s about 4’11 or 5’0 tall but other than that they need to do better with helping EVERYONE not just the white ppl.
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August 2023 by Benjamin Larios
Stopped by to get my fiancée some shoes, the staff is friendly and helpful. The store consists of two floors the bottom is for women and top floor for men. They have a wide variety of apparel and decent selection of shoes.
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August 2023 by Hasani Bryant
It's A Nice Place To Shop
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August 2023 by Anthony Di Giorgio
called and asked for shoes to be put aside and they said they would. Went to pick them up and they didn’t even do it and are sold them. Very upset to somewhere else
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August 2023 by Mary Ann F.
Santa Monica Place was very close to where we were staying so Kiley and I headed off to do some shopping after we decided against walking downthe Santa Monica Pier. It was too crowded because it was a Saturday. This was a beautiful shopping area and had a lot of my favorite stores. Living in Renohas made my pocketbook a happy and full one! I have wanted these shoes for years when we stopped at the store. Kiley said, "Mom I doubt they will have those in your size" I didn't want to buy them online because it had been 10 years since I purchased a pair of Nike so I want sure if it had changed. I've gained 30 pounds and sadly my feet did get bigger. Anywaythe store was packed. We were lucky to get a darling salesgirl to helps us and yes I'm still a size 8. This is the first time I'd even bought high top. The great news is that wearing a 1" inch lift is much better and more comfortable in a high top or at least these do. My right leg is 1" shorter than my left Old lady problems:) I've wanted these from afar for a very long time but kept thinking all those negative thoughts; "I'm too old for these, they are for boys, they're not my style"Not a chance I'm getting them! They are super comfortable and great with my "lift". I've been wearing them a lot for my upcoming trip.Great store with great helpers!
