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January 2024 by N. Nat
Horrible customer service. They make mistakes and they don’t want to correct their own mistake. Branch manager Ms. Mahalati is very unprofessional, rude and disrespectful. She talks with such hate toward Jewish Customers. She asked me to close my accounts and go to another bank. I will report her antisemitism attitude and negative talk to the corporate office. Do not stay with this bank. We all need to go to a bank that knows how to respect clients and don’t judge anyone based on race or religion. Horrible experience.
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January 2023 by Aaron Anshin
great service! Nice owner! lots of cool things to buy for your kids or friends!
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September 2022 by Adan Helton
great service! Nice owner! lots of cool things to buy for your kids or friends!
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February 2022 by Irene V.
Hi, I'm very disappointed with the operation of hours , non-convenient that you are not open on Saturdays. Other choices online some of us and elderly persons don't use online. Not opening on Saturdays makes it very difficult for some of us that work like all of you . We most likely will have to go somewhere else.
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January 2022 by Balloon Celebrations
This the most wonderful bank with incredible, warm service. I just love them and my company has been with them years. They go to extremes to help us, and they always have.
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August 2021 by Der K.
A bank that can't change coins to dollars isn't a bank. No point in them being open if they don't handle legal tender.
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February 2021 by Ken K.
They are getting 2 stars for their hours of operation. 4 hours a day? Not open on Saturdays? I get that there is a pandemic going on, so try to be a little more accommodating! My availability and One West Banks schedule don't mesh.
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October 2020 by zack edwards
The worst bank I've ever been too, hours are arbitrary and they take forever to do the simplest of things. Was a customer here for over 20 years but to be honest thats because I'm lazy. Do yourself a favor and go to a real bank
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May 2020 by Zaine Rice
I own a hair salon on the same block as this bank and have been happily banking here for 25 years. I’ve always been attracted to the very personable nature of the staff and the comprehensive professional portfolio services this branch provides-it’s important to me to be able to have a relationship with people with a face and name. I’ve been supported over the years in navigating an array of financial loans and services that have helped support my business model, and personal needs also. Then came Covid-19 and all the challenges that we all have encountered. Like all of American small business I wondered if I could make it through this bleak financial landscape. I quickly consulted Mehran the bank manager to get some perspective-I cannot convey how much wisdom, support and effort she put into crafting a path forward to secure funding to not only keep me afloat but be able to reopen with funds to cover expenses. Now that’s what I call excellent service. All of us have varying financial needs as life progresses-Mehran and her very capable team Nazy and all the counter staff have been there for me and I would give them 10 stars if I could....
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May 2020 by Zaine P.
I own a hair salon on the same block as the bank and have been happily banking here for 25 years. I've always been attracted to the very personable nature of the staff and the comprehensive professional portfolio services this branch provides-it's important to me to be able to have a relationship with people with a face and name. I've been supported over the years in navigating an array of financial loans and services that have helped support my business model, and personal needs also. Then came Covid-19 and all the challenge that we all have encountered. Like all of American small business I wondered if I could make it through this bleak financial landscape. I quickly consulted Mehran the bank manager to get some perspective-I cannot convey how much wisdom, support and effort she put into crafting a path forward to secure funding to not only keep me afloat but be able to reopen with funds to cover expenses. Now that's what I call excellent service. All of us have varying financial needs as life progresses-Mehran and her very capable team, including Nazy and all the counter staff, have been there for me and I would highly recommend them.
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October 2019 by Tim J.
Been here since before Citbank. I don't go in much, just transfer to it. But the area is nice and the inside is nice. Only their Ocean Park location is more nice and quaint. I did want to add a business account but they did not want to so I had to do that at Union.
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September 2019 by Leslie W.
I love these folks! When I walk in I'm treated like family. I have moved all my accounts here. I would highly recommend to friends, family or anyone!
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August 2019 by Christine K.
The customer service here is SO poor. On occasion, they are on the ball, but overall not. The tellers AND managers are chatting away behind the counter, while we wait in line for the one available teller to finish up with a chatty customer. I think it's great that they take the time to chat and wasn't feeling at all as though the teller should've hurried up her client, rather the other employees should have taken the initiative to be help. 8/23/19: Dropping them another star because despite having a number of employees in the bank they left one teller and ignored the growing line. The customer service is HORRIBLE!!!
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May 2019 by D W.
Damn! Mistakenly wrote my review on the wrong branch! (I'm sure the other branch is fine) But... The Montana Avenue branch staff has been amazing with me and my 91 year old mother. They are so caring and looked out for our needs! They truly are the best bank in Santa Monica!
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May 2019 by Nancy M.
very good bank. The employees are very friendly and very professional. I have been banking with this bank for over a year now, and I just transferred my other accounts from Wells Fargo to this bank. The manager was very helpful when I had some issues with my account and spent a significant amount of time taking care of everything. I really appreciated it. I am definitely staying with this bank for a long time. Nancy
