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January 2024 by Thomas S.
Everyone was incredibly kind and helpful! The first time we came in, manny was really helpful in guiding us through the mattresses. We finally came in a second time and made the decision to buy. I can't remember their names, but the staff on the night of 1/9 were also incredibly helpful and knowledgeable. Ended up buying a mattress and couple of pillows cause you can't put a price on good sleep. Great deals and great people!
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January 2024 by Jacob Lee
Walking into the purple mattress store was a great experience. My girlfriend and I tried a variety of mattresses, and they are truly different from any other one that we’ve had before. If you go, I recommend speaking with Aaron. He was very helpful and informative!
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December 2023 by Jehu M.
Great service, both gentlemen that helped us really really cared to help me. I am not local but would've take the drive just to visit the store again.
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December 2023 by Jean Polishook
Dominique was super friendly and extremely knowledgeable! My husband and I were interested in trying out Purples products before buying and Dominique was happy to show us everything they had as well as recommendations based on our preferences. Since we’re from out of town, she mentioned they had a few stores where we lived, and was even able to name the managers at all the stores in our immediate area. Amazing customer service!
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December 2023 by Lia Chua
Was at the Santa Monica mall the day after Black Friday when I stumbled upon this store on the second floor. The lady in front was holding a pillow and asked how well I'm sleeping and I was like "tbh sometimes not at all" lol so she asked if I wanted to come inside to check out their products. Coincidentally, I had been looking into buying a good and comfortable pillow for side sleepers because I have trouble falling asleep. Initially was eyeing the pillow cube since their ads are all over IG but after extensive research I learned that the best pillow for side sleepers is one with adjustable fill. My gf and I were greeted by Casey and I inquired if they have an adjustable fill pillow and he introduced me to the Purple Freeform. Tried it in store and no joke it's one of the best pillows I've ever tried! We went ahead and purchased one because 1) it's comfortable and 2) all the people I interacted with at the store were warm, welcoming, and nice and my pillow just got here and I'm so happy we got it! Most likely going to purchase a mattress from them too in a year or two (my current mattress is only 3 years old but I reallyyyy like theirs).Thanks Casey for being super helpful and selling me the pillow that day. I love it!
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November 2023 by LA C.
Was at the Santa Monica mall the day after Black Friday when I stumbled upon this store on the second floor. The lady in front was holding a pillow and asked how well I'm sleeping and I was like "tbh sometimes not at all" lol so she asked if I wanted to come inside to check out their products. Coincidentally, I had been looking into buying a good and comfortable pillow for side sleepers because I have trouble falling asleep. Initially was eyeing the pillow cube since their ads are all over IG but after extensive research I learned that the best pillow for side sleepers is one with adjustable fill. My gf and I were greeted by Casey and I inquired if they have an adjustable fill pillow and he introduced me to the Purple Freeform. Tried it in store and no joke it's one of the best pillows I've ever tried! We went ahead and purchased one because 1) it's comfortable and 2) all the people I interacted with at the store were warm, welcoming, and nice and my pillow just got here and I'm so happy we got it! Most likely going to purchase a mattress from them too in a year or two (my current mattress is only 3 years old but I reallyyyy like theirs).(Side note: while doing my "pillow for side sleepers" research almost all YouTube vids/reviews recommended the Nolah Squishy adjustable fill pillow and it was on sale for $29 for 2 so I placed an order (compared to $159 for 1 Purple Freeform). Lemme tell you, those YouTube reviews are probably paid because the Nolah feels like the Walmart of pillows compared to the Purple Freeform lmao)
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November 2023 by Melissa Twardoks
We just purchased a purple matress, after Casey showed us the different mattresses. Casey was very patient, kind and answered all of our questions. He really put us at ease at purchasing this matress.Casey- Thank you for the excellent customer service.
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November 2023 by Jake Sweeney
Entering the Purple mattress store was a truly relaxing experience. The sleek, modern design of the showroom immediately put me at ease, and the soft, inviting atmosphere made me want to take a nap right then and there.Our sleep expert, Casey, was a delight to work with. He greeted us with a warm smile and immediately made us feel at ease. He took the time to understand our individual sleeping preferences and expertly guided us through the various Purple pillow options.Don’t sleep on this place??
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November 2023 by Phillip Hong
Stopped by the floor room here because I've always been interested in the Purple mattress ever since looking at the online commercials and wanted to try them out before taking them plunge.We were greeted by Manuel, an outstanding employee might I add, who helped out finding what we were looking for when it came to mattresses. He was super patient, super friendly, and super helpful. So much in fact, we were convinced to buy a mattress then and there.If you ever stop by this location and Manuel is there, chances are you'll be walking out with a Purple mattress. Lol.
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November 2023 by Shigemy Matt
My boyfriend and I visited on Saturday, 11/18/23, and were helped by Manny (Manuel). He assisted us immediately upon us comparing some of the products and was extremely helpful and insightful on the pillows we had questions about, providing really good tips on maximizing the use of each different pillow type. I was not initially certain I’d want to purchase anything but his insightfulness definitely helped in deciding which product to purchase. Thank you Manny for all your help!
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November 2023 by Li-Yea W.
My fiancé and I went to the Santa Monica store to buy some mattresses and bases, however we had not decided on which ones. We were kindly helped by Dominique who was extremely patient with us and our questions. We ended up purchasing several items and even after leaving the store, she provided us with a number with which to contact her for lingering questions (which I have used, and have received prompt replies). The mattresses haven't arrived yet, but I am overall super pleased with the customer service.
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November 2023 by Debbie Pan
My boyfriend and I recently visited the Purple Mattress store in search of the perfect mattress, and our experience was nothing short of fantastic. Having fallen in love with our Purple Harmony pillows, we were eager to explore their mattress offerings, and Manuel made our visit truly memorable.From the moment we walked in, Manuel's warm and genuine approach immediately put us at ease. What struck us the most was his lack of pushiness; he gave us the space to explore the mattresses at our own pace, a rare quality in the retail world.Manuel was incredibly knowledgeable about the various mattresses available, and his passion for the products was evident. He took the time to introduce us to the different options, patiently answering our questions and allowing us to try each mattress without any pressure.We explored other brands, including Saatva, but it was the Purple mattress that ultimately won us over. Manuel's insights and the comfort of the Purple mattress sealed the deal for us. It was refreshing to experience such authentic and non-intrusive customer service.While we didn't make an immediate purchase that day, we left the store confident in our decision to choose Purple. Our mattress shopping journey was made enjoyable, thanks to Manuel's professionalism and the quality products Purple has to offer.If you're in the market for a mattress and appreciate a relaxed shopping experience with knowledgeable staff, I highly recommend checking out the Purple Mattress store, and, if you're lucky, you might get the pleasure of being assisted by Manuel!Thanks Manuel, for making mattress shopping a breeze!
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November 2023 by Cynthia Clarke
This showroom was awesome! We came across it by accident and so glad we did since we have been looking at mattresses for a while now. Manny was extremely helpful and went to research any question we had if he didn’t know the info. So thankful for his help - and now I want a pillow too!!! The showroom was very clean and tidy - go check them out!
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November 2023 by Saadat I.
Recently visited the Purple Mattress Showroom and had the pleasure of being assisted by Casey. From the moment we walked in, Casey's approach was incredibly helpful and thoughtful. He took the time to understand our specific needs and preferences, guiding us through the wide range of options without any pressure. What really stood out was Casey's ability to handle a complex sale, as we were purchasing from out of state. He navigated the logistics seamlessly, ensuring a smooth and hassle-free experience. His friendly demeanor and expertise in mattresses made our visit both enjoyable and informative. Highly recommend seeking out Casey if you're in need of a new mattress!
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November 2023 by Kelly M
Casey was AMAZING! My friend and I came in to look at pillows and he was so accommodating, letting us try multiple mattresses and even a weighted blanket! He also informed us about several deals and specials upcoming and was incredibly kind and answered all of our questions. Definitely come into this store if only for the customer service, but you’ll leave feeling informed and inspired to purchase purple products to make a massive difference in your sleep and your day to day life (my back feels better already!)
