-
February 2024 by Felicia Paik
Professional. Responsive. Compassionate. Understanding. Reliable. These are the words that describe Right at Home. We were so pleased with the services we received and give our highest recommendation to Right at Home. If you are looking for private care assistance either on an emergency basis or for long term care, look no further for your loved one. Call Right at Home today.
-
January 2024 by Jason HomeGoods
I hired Right at Home in late July to have a caregiver at night for my very sick husband. Pearla worked for me for three months until my husband passed away. She was always timely, happy, agreeable to do anything that would help my husband and make him as comfortable as a very sick person can be. The last few days I also had Tammie during the day to help me cope, another excellent caregiver. Tim, Britney, and Letha in the office were extremely helpful at all times and very supportive.
-
October 2023 by DARYL B.
What a crap company. If you want to be told: sure, we can help you, on one call, and then, no, we can't help you, on another call. This is the company for you.
-
October 2023 by april sarna
They were the most wonderful caregivers for my mother. Especially Ria, what a beautiful person. I can’t recommend them highly enough!
-
July 2023 by Maureen Johnston
Right at Home in Santa Monica is a great organization! I am appreciative for the care and respect they gave my 70 year old brother over the past 2 years, until his eventual hospitalization and death.My brother had mental illness along with a difficult personality. They have patient and strong caregivers that were able to work with his shortcomings. I was often in contact with the owner, Tim Petlin as my brothers needs increased. Tim returned all calls and emails promptly. He clearly showed a very personal interest in him. The staff took him to numerous medical appointments and Tim provided me with after visit summaries. As he sickened the team was very responsive to the unpredictability of the in home care he needed. I totally relied on their care. I can’t thank Tim and his organization enough. We could not have made it through this difficult time without Right At Home.
-
February 2023 by Fred Tatum
Needed a ride post-surgery and the staff couldn't have been more helpful and patient with my needs. Exceptional service.
-
June 2021 by Jennifer
Where do I begin? We only employed this agency for 2 overnight caregiver shifts, which is exactly how long it took me to realize that the franchise owner, Larry, is quite possibly the biggest liar I've ever met. Our initial phone conversation went so well that I couldn't wait to meet him in person and finally find solutions to some of our ongoing overnight care issues, but most of all I couldn't wait to see how their caregivers would meet and even exceed our expectations (as promised by Larry). He promised that the first caregiver he sent was the very best he had, that he would trust his own mother with her, that she was a great conversationalist and a real problem solver. Well, folks, she was none of those things. She had the personality of a shoe, which is forgivable if one is good at their job, but she wasn't. Instead of problem solving, she called and woke me multiple times throughout the night for every little thing. She seemed flustered by basic directions and clearly was going to struggle to manage my mom's requests autonomously. So I requested another caregiver the next day after one very sleepless night. So the next night Larry introduced me to his "second best" caregiver. #2 was a little better at making conversation, but turned downright narcoleptic sometime around 12:30am (which I know because I stayed up until 2am to make sure everything was going well). Uneasy with #2's penchant for nodding off, I went to check on mom and caregiver at 3am to find the caregiver fast asleep and my mom desperately trying to wake her. Caregiver #2 awoke a few minutes later and explained that she was tired and going to head home now. At 3am. Which would be fine except her shift was supposed to go until 7. So I let her leave, took over her shift and contacted Larry in the morning. And what did Larry do? He tried to convince me to reconsider Shoe Personality because she really is the best, but if I wouldn't then he would send his third best caregiver, who I can only assume is an axe murderer. 0/10. Do not recommend.
-
February 2021 by Monica M.
The biggest area of concern with this company is the lack of communication. There is minimal communication from the office on issues that matter. They were very secretive about a caregiver who tested positive for COVID even after that caregiver came to care for my elderly parent one week after the positive test. In fact, the company didn't even know that this caregiver had a positive result as the caregiver stated that she took a COVID test and the result was negative. So they maintained that the caregiver was only negative because she had a negative result after the positive one. Their exact words were, "That's the one that we are going with". The office manager is unprofessional when dealing with families who are experiencing stressful times in seeking care for their elderly loved ones. Tho owner called and repeated the caregiver lies. I am very disappointed with this company. The COVID policy was not followed or perhaps not in place and that could have potentially been a deadly mistake! There were other concerns that I will not bring up but I will say that we overlooked some issues that we had with our caregiver as we tried to work with a stable person. Working with the elderly isn't always smooth but that is to be expected. However, I do expect to work with a professional staff at all times and that is not what we received. Use with caution.
-
July 2020 by Morgen Ritums
I cannot speak highly enough about Right at Home. Their office staff was always available to help and the caregivers we had were wonderful to my mom. They were exceptional ladies that understood what the 'care' in caregiver means. I had complete trust for my mom's well being with them.
-
September 2019 by Gayle M.
Right at Home, and Tim, was a life-saver for me. My best friend of over 40 years was very ill, became disabled, and could not care for herself. She was being released from a convalescent home after being in and out of the hospital for 11 months. She was alone and unwilling to move to assisted living. I live in another state. I called a few agencies and the only person who "got" what I needed for my friend was Tim. He was thorough, professional, compassionate, an excellent listener and a great overall communicator. He found 24/7 caregivers that were compatible with my friend and told me about each one before sending them. We had to make a few changes due to personality incompatibilities, but overall everyone was very good. Right at Home, and Tim, took care of my friend for 4 months until she agreed to move to assisted living. The staff at Right at Home was available by phone 24/7 and Tim was personally involved in making sure all was good. There is a personal website for clients to efficiently communicate with the staff and to view the caregivers schedules. Right at Home has thought of just about everything to help make a difficult situation a better experience. Thank you, Tim, for being there and helping me through an emotionally devastating time in my life. I highly recommend Right at Home, Santa Monica, CA.
-
July 2019 by Kathy Coats
Fantastic company! They have served my family for 7 months and we are thrilled!
-
April 2019 by Juliet M.
Super cold, unfriendly, & ignorant to your question and needs. They don't care to explain anything properly.
-
September 2018 by Chuck D.
Working with the folks at 888 CASH OFFER was an incredible experience. Lots of "out of the box" strategies. I recommend any investor who's looking to take his/her business to the next level to connect with these guys.
-
June 2017 by Simon O.
Ryan was great in finding off market properties. He was very helpful and knowledgeable also had many connections in the industry. Highly recommend to use these guys. They know there stuff and are on top of it. I will be telling many investors about them.
-
December 2016 by Mark I.
Ryan is someone that I have know in the business as he knows we buy a lot of property. Ever since my first transaction with him, he always strives to make every transaction as smooth as possible. Great problem solver, always quick to pick up the phone and always thinking outside the box. A great asset for bringing me off market investments. Trustworthy guy, give them a call.
