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February 2024 by Ashley D.
I recently had the pleasure of visiting the Rite Aid Pharmacy on Pico in Santa Monica, and I must say, it was a truly exceptional experience. From the moment I stepped in, I was greeted with warmth and professionalism. The staff at this Rite Aid location goes above and beyond to ensure customer satisfaction. Not only were they knowledgeable about their products, but they also took the time to address all my questions and concerns with patience and care. It's evident that they prioritize customer service, and it truly sets them apart. Moreover, the pharmacy team demonstrated efficiency and accuracy in filling my prescriptions. I appreciate how they prioritize safety and precision in their work, ensuring that I received the correct medications in a timely manner. The cleanliness and organization of the store were also impressive.
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February 2024 by Waverly N.
The manager in here watches her employees work and doesn't do anything. A whole line and she is just in the room not doing anything. She does this every time I'm here. Only one person on the register. And I've been waiting in line for 30 minutes to get a refund on ice cream. Margie is the only person working here! By herself!!
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February 2024 by Jon Gilman
I really do not prefer to shop here, I only do so when I’m on my way to Trader Joe’s down the street and I pass it by. It always takes me forever to find what I’m looking for even though the aisles are labeled. There’s barely any staff there to help and it just really is a place I stop by out of convenience. At least it’s clean but it really doesn’t do it for me
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January 2024 by Maggie Ryan
Pharmacy workers are unkind. There is one man who is helpful and attentive, while the other female workers are rude, unresponsive, and impatient. I’ve been here many times and am always disappointed in the lack of human interaction.
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January 2024 by Mike Jones
HORRIBLE customer service / worst employees
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December 2023 by Judi Jordan
I go here often but NEVER get a personal greeting or acknowledgement. And one rude evening cashier [not all] ALWAYS ASKS ME FOR ID [so annoying] even though she's seen me countless times and I am clearly over 21. I know she does it just to make me crazy because the others don't ask. Their Customer service is lacking! But the vitamin prices and 2 for 1 deals are great. Better than CVS.
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November 2023 by William Robertson
The store is short staffed constantly. Many useful sections of items are empty. The people in the pharmacy are mildly rude and are inclined to just say “no” rather than to try to be logically helpful.This last lady barked at me about not having my insurance on file or card in hand (I live 400 yards from here and it’s on file as my prescription filler of choice for 12 years.) once we got through that, turns out my insurance doesn’t cover this covid booster. So the whole kerfuffel about not having my card was unnecessary.
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November 2023 by Briana M
Shelves are always empty in the grocery and snack aisle, they either have one of a particular item or just nothing at all. Just go to the 99 cent store down the street.
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October 2023 by Doug Foster
My wife and I both had appointments for immunization shots. 40 minutes past our appointment time and there is no one around even telling us what is going on. We have not had great a great experience while we have been staying in Santa Monica.
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September 2023 by Omar H
Do not place an online order for pick up at Rite Aid.. they provided the incorrect order, the charges were completely different from my online receipt to the store receipt and they forcefully tried to make me take the order and told me to call the 800 number to deal with it.. i say “told” because there wasn't a conversation that was taking place. Poor customer service from the store associate Cecil all the way up the chain to Christie the manager. I feel defrauded by the organization.. An online order that should have taken 15 minutes to pick up, has turned into hours of me, trying to get a resolution to this issue.
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May 2023 by Laraine Crampton
Incredibly flippant, rude person behind pharmacy window when I asked about covid test kits. Turned her back on us twice while being sarcastic about availability of kits.
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April 2023 by Megan MB
This Rite Aid is convenient and has good parking. It is impossible to get ice cream here. It always "just closed". This is not a problem at other stores.
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April 2023 by Annie Lohr
Never, ever call in a prescription to this Rite Aid. They are understaffed, untrained, and completely not capable of filling a prescription.
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March 2023 by Christian Cooper
8:50 pm Wednesday March 15 2023.Picked up my prescription; Amazingly smooth; got some delicious ice cream and asked if I could use the restroom.She said no because she didn’t have a cashier to unlock the restroom, he was on a break and to come back in 15 minutes.Well, . . . I kind of knew already but I wanted to test it.
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March 2023 by angela spears-stucker
I've been through a lot of pharmacies, and normally rite aid is pretty good in the bay area, I'd highly recommend never going to this pharmacy if you're out of town. Although it is convenient to transfer from pharmacy to pharmacy, my children have ADHD and a prescription that's very necessary and controlled. They've given us new one for me she didn't set our prescription is ready this morning my doctor is losing his patience and I understand why, you'll never get a hold of them. If you'd like to get a hold of a great pharmacy in the Bay area please call the rite aid on Concar or Hillsdale.I'll update this if we can get our prescription prior to a reservation for dinner the last night we're here.
