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April 2024 by Allie H.
We went on a Sunday and had to wait about 20 minutes for someone to work with us. In the mean time we were able to browse the store. DEVEN was an incredible help. He fitted me and my boyfriend for shoes, inserts and socks. I ended up trying on 8ish pairs because we just weren't finding the right fit. Deven was patient and kind the entire time, as he had to put my inserts into every pair. Thank you, Deven!!
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March 2024 by STEW E.
Hated it! horrible customer service. I realize Sunday can be hectic. They did have about 5 employees helping customers. I knew what it wanted, grabbed it, and waited at the counter for 5mins...an associate saw me and said someone will be right with me...no, another 8mins as i am standing at the counter with purchase in hand, making eye contact with as many employees as possible. Nope, just ignored. So if you are only gonna pop in and spend $80 real quick...that is NOT advisable at this location. Try walking out with your item and see if they stop you, otherwise NOT RECOMMENDED!! update: i went back in and they overcharged me almost $20, i had to go back a third time to get refunded. VIP is a scam
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March 2024 by Marcia M.
Love this place. My doctor told me I need two hip replacements but as long as I have the right tennis shoes and the right inserts and I come back every six months to get new ones. I have no problem at all no hip pain. I love this place. It's saved me from surgery.
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February 2024 by Alyx P.
I decided to try to get more into running and my current shoes started giving me terrible blisters. I went to this location and Gerson was very helpful with the assessment and fit. We completed a questionnaire did a treadmill walk then jog, and then stood on a machine that reviewed the size of my feet, the width, and my arches. We went over the video of the treadmill and was assessed that my ankles are very flexible and tend to bow inwards to compensate. Garson made a lot of recommendations based on my current preference for shoes, and brought out about six shoes to try. I ended up getting a pair of Brooks and the custom insoles to help with the asymmetry of my arches. Would definitely recommend!
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January 2024 by Kirk K.
A year after I was no longer a VIP member, they still charged my card. Even though I had long ago canceled this charge.
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January 2024 by Cole R.
Had an excellent experience today at the store. A gentleman named Quenen I believe assisted me and he was incredibly friendly and knowledgeable! Highly recommend this spot
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December 2023 by David L.
Miles gave me great customer service from beginning to end and I left with the perfect pair of shoes for me. Excellent company representative who you should be glad you hired. Great attitude. Thx Miles
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December 2023 by Daniel H.
May and the team at this location absolutely crush it! Got my return squared away and got my insert's perfectly fitted. I look forward to going back for my next pair of shoes!
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October 2023 by Rachel Krusenoski
I wish I could give 6 stars! Had a truly wonderful experience getting fitted for new running shoes. They provided great info on the alignment of my feet and helped determined what shoes would work best for my specific feet. I ended up liking their #1 recommendation and just finished my run feeling great. Definitely recommend for new and seasoned runners!
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October 2023 by Brad Wood
Wow! Went in and had a chat and fitting with Myles. Ended up getting some of the standard innersoles but got a great insight into the technology they use and their custom fit insoles. The customer experience I had was the best I can remember. Hope they are paying him well because that dude is amazing at his job. Cheers to Myles for the fit and great conversation. As I progress with my running I will be back into see him in the future. Go Myles!
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October 2023 by Erika Gonzalez
My family and I love the place. We’ll be coming here for more running gear and shoes. Great experience will let my friends know so they can go shop for proper running shoes for the LA Marathon.
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October 2023 by DM Ramirez
Awesome running store! The staff is knowledgeable and helpful. I come here to get the custom designed insoles which have really helped me improve my stride and relieve ankle pain.
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October 2023 by Lisa Detamore
Big shout out to Nichol- long story, but my son had to return the shoes he was wearing at REI and they didn’t have shoes that he liked at REI. We ran over to road Runner Shoes and got there a few minutes after 6pm (closing time! Nichol was gracious! She not only let is in, but wasn’t upset or pushy. She was patient and sold us both shoes that we loved with excellent customer service.
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August 2023 by Billy Burns
Very disappointed with Road Runners Santa Monica. Used to be a beautiful fully stocked store with all the new products. Went there and found a run down dirty store with limited stock. Very helpful staff but had nothing I was looking for. Start by power washing the store front sign. Front of store hasn’t been cleaned in years! Disgusting! The pride in this once great company is gone. CEO should be ashamed! Very sad!!!
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August 2023 by Sally Moosavi
Fantastic service from A-Z and I love my new sneakers! Will only buy from them for all my sneakers in the future. Hands down the best customer service I have experienced in years!
