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March 2024 by Joyce Kim
Best mailbox place ever. Been here years, and don't plan on leaving. The best part is Eric, who is always friendly and helpful.
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January 2024 by Scott
Great service, pleasant facility, convenient location and competitive pricing.This was an easy winner but I’m grateful I researched the local options before deciding because this was totally the best choice.
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February 2023 by Angela M.
This place is awesome and Eric is so friendly and helpful
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January 2023 by Symone Fairchild
The staff is always on top of it!!
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December 2022 by Veronica F.
By far the best place in town, bar none! They are fast and efficient, courteous and always alert you via email &/or txt when you have correspondence or pkgs. very cool perk. You can avoid a trip if need be. No one else will give you personable service like Alma and friends! Give em a try you won't go wrong:)
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October 2022 by Scarlett M.
Friendly. Reliable. Good communication with packages. Very affordable rates for safety of packages and no headaches. Nice to have a place for discretion, as everywhere and everyone on the planet asks for your address, as well. Highly recommend.
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May 2022 by TyJanai J.
Attendants at the desk are very rude and not helpful at all. Don't get a PO Box or send any packages here.
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March 2022 by Meg
BUYER BEWARE! If you value your mail and where it ends up long-term, look elsewhere for a reliable mailbox service. Or if you get a mailbox here, never cancel it. They lost my mail!!! Backstory, because I’m sure they’ll say this didn’t happen. Trust me, I wouldn’t waste my time writing this review if it didn’t.I had a mailbox with this location at 3435 Ocean Park Boulevard for many years. Employees not great but it’s just a mailbox; mail made it into my box. When I lost my job due to covid, I had to cancel my mailbox. They said their policy is to hold any incoming mail for 6 months and for a fee, they would forward mail to me. I think it was only an additional 10$. Reasonable. So, it’s been two months. I only received one call that I had mail. I go to pick it up. I’m sorry ma’am. No mail for you. But you said I had mail.. surely there’s something because you told me there was. A patronizing smile and repeat of ‘I’m sorry ma’am. There’s no mail for you.’ But you said I had mail. It’s been two months. She doesn’t deny this… just stone face yet with a smile.. ‘I’m sorry ma’m. There’s no mail for you.’ No empathy. Nothing. (Ie, There was no sorry in the sorry that my mail wasn’t there as they told me.) I told a gentleman getting his mail on the way out what happened to my mail. I hear her in background.. ‘ma’am there’s no mail for you.’ Creepy gloat almost. Anyway that’s what happened. As long as you never cancel your mailbox, you might be okay here… but I wouldn’t risk it. I haven’t seen one piece of forwarded mail and it’s been 2 months. I changed addresses to as many senders as I could in advance. I have no recourse but to write a review sharing this dreadful experience. There are plenty of mailbox services out there, skip this one. (Sorry for such a long review! Yikes! It’s just a mailbox.. but still… not okay to call and then lose mail).
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December 2021 by Maya D.
MR MILLS DOES NOT VALUE HIS CUSTOMERS! Firstly this Mailbox location is a lot more expensive than many other centers and for the high rate, I pay I expect to be treated with respect. I had an issue with my mail being returned to sender by Mr. Mills (the owner) it was a very important package for my business and I called in advance to arrange for the package. There was a miscommunication with staff regarding the issue and when I contacted Mr. Mills on 5 separate occasions via email and left phone messages he never called me back. I pay $150 for only 6 months for a small box and he didn't even care enough to take 5 minutes out of his day to call me after I have been a customer for several years! Complete disrespect!
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October 2021 by Christian B.
Ten years later, still very very happy I made the change to Santa Monica Mailboxes & More!
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September 2021 by Haji J.
7/24 access at a great rate. Friendly and professional staff. Happy with my box here!
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March 2021 by Shelby S
I purchased an annual rental, and never received one piece of mail. Ever. Not a single one. I know of at least 3 checks (from multiple senders) that were sent to the mailbox that never arrived - I kept getting calls from my freelance employer about why I hadn't cashed checks. I verified the mailing address (it was correct on both sides) but still never received mail. I then sent myself a letter which also never arrived. It's unfortunate because the staff were pleasant, they just didn't deliver mail to my mailbox.
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October 2020 by Andrew Erko
best mailbox service in the state. I’ve had ups address before and this is 100 times better. It’s affordable and has super amazing services which were useful when traveling. They send you photos of your package, you can pick up anytime and they even mailed me my package for $6 across the nation.
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October 2020 by STEFAN TREFF
My place for the last 10 years or so.Convenient parking,easy mail pick-up.Satisfied customer.Prices ok.
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October 2020 by Seve Ronin
GREAT! Customer service, friendly and alwasy above and beyond!
