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April 2024 by E E
Last week I was searching rent a unit this my first time renting unit Jordin was so patient with me answers all my questions , show me the few different units this in this location property is very clean I need unit mid of the May because of Jordin I will consider to rent it here he is very professional and very friendly thank you
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April 2024 by S Mc
I've been a long-term customer of this facility, and like the people who work there! Mariana has been especially good with aiding me with any questions or processes I needed help with!
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March 2024 by Davina Lochi
Andrea was so kind and quickly found me a storage unit. She was extremely understanding of my situation. The property is clean and secure. I feel safe storing my belongings there. I would recommend extra space storage and I will use them again if needed. Thank you Andrea for your help!
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March 2024 by Michael J. McCoy
Great location
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February 2024 by Selma Dreyer
TERRIBLE!!!! The customer service is horrible. They overcharge, and have no ability to solve the most basic request. Their inability to do the most basic service has created a nightmare for me.
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February 2024 by Stephen Ruiz
HORRIBLE EXPERIENCE! ZERO Stars! They've overcharged and triple-billed me, done nothing to help, and 5 days later NOTHING! They've basically STOLEN FROM ME and created a huge problem.
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February 2024 by J R.
Andrea was super helpful. Very lovely woman to speak with and insightful.
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February 2024 by hugh blake
Andrea was super friendly and extremely helpful!!
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January 2024 by Joy Osborne
Extra Storage Space has the very BEST customer service! I was able to call, view and reserve a storage unit in less than 4 hours! They truly make the process of taking care of my prized possessions an easy one!Mariano and team went above and beyond to help support my move and were helpful in all aspects of the storing space process! Thank you!If you’re looking for a great storage unit experience, call Extra Space Storage ASAP!
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January 2024 by Candice Reel
The staff is very nice. However, this is a classic bait and switch. After 3 months my price went from $92 to $154. I went into the location and was told they could get it down to $100 but then the next bill came at the $154 rate. I called and was told that this is how all storage facilities run. They offered to get it to $117 now, unsure if it will actually go down this time, waiting for my next bill.
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January 2024 by Robert Miller
This place honestly suck's. The staff is rude and needs to be a little more humble! They close the gate early so you can't access your unit even during store hours. Do not rent here!
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December 2023 by Crystal Dowd
Santa Monica Extra Space Storage - 14th street location:I experienced excellent customer service with Mariano Equizabal on several occaisions. He is courteous, informed and guided me to the perfect storage unit at the best rate. Great experience!
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November 2023 by Doug
I recommend Extra Space Storage in Santa Monica. The facilities are modern, clean and secure. The site manager and team are professional and friendly. I maintain 1-2 units there as my needs fluctuate. It has convenient access to the beach community and I-10.
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October 2023 by Catina Delery
Their customer service is out of this world. There's been times when I spot something in my unit. I can call the front office and right away. They handle the problem. They did an upgrade on the locks and doors on the premises. I didn't receive the notice of the change. Went to my unit realized I couldn't get in.... They immediately explained to me about the upgrades to all units and apologized for the notice not getting to me sooner. But I received my key then and there. They work hard making sure the grounds there are clean. The staff is very approachable and willing to help. If they don't know.... Trust they'll find someone in the chain of command that will. I'll definitely rent from again. Also, recommend people. They're affordable, clean, well maintained. You can go at anytime of the day and a staff member on the premises.Thank you and keep up the awesome work
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October 2023 by TJ Friedman
Steve was helpful, knowledge and friendly. Price was right. The location was perfect. I don't believe I was there a total of a half hour. That includes all the paperwork and loading my unit. Recommend strongly. And if you are lucky enough to get to work with Steve, all the better!
