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January 2024 by E Sryva
The shop is very professional. I spoke to Ray a couple of times and he went out of his way to make things easy for me. Patient and explained everything. Would not hesitate to take my car there again!
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January 2024 by Ivanti Tircuit
Been here a few times in the past two years. Pretty expensive but they do good work. I, however, won’t be coming back because of a few situations I just can’t let slide. 1, I had a very sexist experience the first time I was having a major repair done. I’m a young woman (26 now, 25 at the time) and one of the mechanics thought it was appropriate to call me “Hun” in a condescending tone when I wasn’t happy with the lack of communication about my car. When I first brought the car in, I didn’t hear back for 3 days. So I finally called and they said they hadn’t done ANY inspecting or work on the car because the battery was dead and I needed a new one… that’s fine… why didn’t y’all call me two days ago?!?! LOL, what the heck? I said, “ok, get a new one.” They did and started communicating a little bit better after that. I ok’d the repairs and hadn’t heard from them in about a week & a half. So, I called again, a few minutes after open (around 8:20am) and was told they couldn’t give me any information at the moment but would call me back. They didn’t give me a time frame, just said we’ll call you. I don’t think I was rude but I was a bit panicked with the lack of time frames because I needed my car back soon and it had been about two weeks already with my car. I guess he wasn’t pleased that I wasn’t pleased and he said something along the lines of “we’ll call you back hun” which in writing sounds alright but the tone was gross (the women reading this will get it). I had every right to be frustrated and I told him, “please don’t call me hun, my first name is fine” and he got defensive and said, “it’s not personal” (lies, it was) Doesn’t matter though, I said don’t call me anything other than my first name, end of story. It was unprofessional, inappropriate, and really uncomfortable for me. I let it go, I said every company has at least 1 bad apple. I come back a few months later for other repairs which went fine, however, I left a giant note on my middle console that said, “please do not roll the windows down.” Because I had makeshift liner keeping the condensation in my car from dripping into the electronics on the door panel. They were rolled down anyways which ruined the liner of the window that I now have to pay for and fix once again. It was such a simple request. But hey, mistakes happen! Which is fine if they are honest about it but they were not. They just gave me my car back and didn’t mention it. I felt pretty disrespected after that but my last straw was being charged $872 for 1 motor mount. Went to Joy Automative down the street, they took care of 2 motor mounts for $850. And no one called me “hun” :) highly recommend Joy Automotive!
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January 2024 by Danny
Love this place. Started going here in 2018 for a Smog check when I lived nearby. Have come back ever since for repairs and the team at Santa Monica Motors have been the most reliable and honorable mechanics I have ever worked with. I moved out to the Valley and still make the drive to work with them because of everything they have done for me. One of the coolest parts is that they send you a link to a webpage where they custom make a breakdown of all of your car's issues with photos and suggested repairs so you feel like you're making an informed decision. I cannot recommend these folks enough!
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January 2024 by Vadim
Thanks to procrastination and the Pacific Smog Check being closer to my home, but it was already closed at 4:00 (one star for them), I ended up at Santa Monica Motors.Bob greeted me as if I were his old friend or close relative. Mr. Park is just as friendly. The entire smog check took 14 minutes, and I will undoubtedly come back here more than once. It's old school with the latest technology and great people.
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January 2024 by Andy Thomas Hill
Excellent service, very friendly, accommodating, and efficient team; I was in and out for my smog check in less than 30 minutes and had a great time with all the friendly staff at Santa Monica Motors.
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December 2023 by Joanna Zhang
Unfortunately, I believe this place is scamming people. I was shocked, because I’ve been here before for a smog check (and had a good experience) and the positive reviews highly recommend this place.First, it was almost $200 for an oil change. That price is extremely gouged compared to other places in the area. Second, during my oil change they inspected my car and told me I needed to spend $1000 on new brake pads and new rotors. I was hesitant because I asked if the rotors were warped and the mechanic could not give me a straight answer. I went to another place to get a second opinion. I also went to the dealership to get an opinion. Both the Toyota dealership and the other auto shop told me that my rotors were completely fine and did not need to be replaced.Overall, the people (staff and mechanics) are all extremely kind and positive, but they definitely price gouge you and tell you things are wrong with your car when they aren’t to get more $$.
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November 2023 by Ryan S
Came here today for a smog check and had a wonderful experience! It was easy to make an appointment online. We had the pleasure of interacting with a few team members and they were all kind and helpful. They were nice enough to apply the $10 online coupon even though we forgot it. We were in and out in 15 minutes. Thanks guys, we’ll be back!
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November 2023 by Geary Sheridan
Great find! Perfect fit! For quality vehicle maintenance, Santa Monica Motors is that diamond in the rough. So happy I connected with this service center. Good on you, Ray; my go to guy.
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November 2023 by Cher Luna
I came here today after visiting the DMV, all the staff I interacted with was very kind, the service for the Smog check was very quick and fast. You don’t need an appointment they are first come first serve-which worked out great for me.Thank you Bob!
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November 2023 by Jonathan Deprosse
I had my sienna inspected and repaired here, and they went far above my expectations. I highly recommend.
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October 2023 by Victor Conde
I bring my car here all the time these mechanics are the best they send you detail reports about your car and are willing to go more in depth of the issues
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October 2023 by Joshua M.
Spent $106.70 to have my car smogged here. Apparently the first time I took it in it was "not ready". It would have been nice had they did the scan and tell me that so I could do the drive cycle and not have to pay the additional $35. So that is minus 3 stars to me. Additionally, the first time I brought it in I asked how long it would take and they said 15 minutes. I went for a 15 minute walk and when I came back they said they had forgotten about it and will take it then. Another minus 1 star. The tech who helped explain the drive cycle needed for my car to be ready brings it back up 1 star. Even though it did eventually pass, I'm not going back. I know other places around LA that don't charge to retest, and mine didn't initially pass, not cause it failed but because it wasn't ready. So anyway lots of places are less expensive and the 5 stars and higher price point here don't mean less of a headache.
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October 2023 by Jennifer E.
I took both my car and my sons car here for smog checks. Friendly, fast and reasonably priced smog checks. Bob is great and fun to talk with.
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September 2023 by Ellen J.
These guys do a great job and so far seem to be honest and prices reasonable. Theyʻre very good at communication.
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September 2023 by Deirdra MacIntyre Cowen
I just had my Smog Check done today and they were quick & efficient. I was done in 15 minutes. I will definitely be using their services again in the future. Thanks again!
