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January 2024 by Richard L.
I don't really understand why they have a lot of less than average reviews. I've had a lot of good experiences here and I bought my bed at this location. The picture that I posted as of Josh and I really like his attitude and he's doing a great job. If he's there Definitely talk to him. He has a lot of knowledge and has a good personality.
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December 2023 by I. C.
This review is really just for Joshua at the Santa Monica store. He's so energetic and excited about the product, he made buying a mattress enjoyable. Even after we completed our purchase, he has answered numerous dumb questions of mine, even calling me on his day off to get me an answer. Friendly, funny, and still professional through it all. Sleep Number, don't let him get away, I'm sure he could take that sales game of his anywhere. He's gold!
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November 2023 by Mel H.
This review is for the amazing service at this store location!We came in on a busy day and were immediately greeted by Joshua. I told him we were still shopping around so he knew we weren't necessarily buying yet but he treated us with the utmost kindness, professionalism and amazingly enthusiastic energy! Seriously, I don't know how he does it, but he was meant for his job!There were several customers and he was the only one there, but he made sure we all got taken care of. His energy is infectious, even the customers who didn't seem that friendly were leaving with a smile on their face and making friends with other customers by the time they left! He is willing to go the extra mile to make sure customers are happy. If you want to have some fun with your bed shopping, come see Joshua!
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October 2023 by valerie v.
Just finished a trial of our sleep number 360. We couldn't be happier. Joshua, our sales rep was one of the most incredible sales people I've ever came across in my life. Honestly - he's great at his job. I can't say enough good things about him. He bought us cookies while we were shopping because it was late and I was starving. He was helpful, thorough and always had a smile. Helped us via text with an exchange - we ordered a Cali king instead of a king and he made the who process SO smooth. Thank you Joshua!!
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October 2023 by Johnny B.
Most amazing experience, and customers enjoy every aspect of the store and presentation and selection and quality
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September 2023 by Jason Palmer
We haven't received our mattress yet, but are optimistic that the delivery process (and sleep experience) will be great. This review is simply about Josh, the amazing sales associate at Sleep Number Santa Monica. He was kind, fun, lively, supportive, ran out to grab me a bottle water from a nearby store (since they were out), and even did a celebratory dance/song when I made my purchase. He made the whole experience so much better than anticipated and is worth visiting a store just to connect with him.
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September 2023 by Malia Sanchez
Joshua was awesome! He listened to our needs/wants in a mattress and provided a thorough overview of all the sleep number mattress that would fit our various needs/wants. He was very responsive and made the process very easy! He is an absolute delight. As for the mattress, we had been searching and trying various mattress but nothing "wowed" my husband and I more than the sleep number selection of mattress. Will provide updated review once mattress and adjustable base is received and utilized.
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September 2023 by Rossana Parra
Your sale associate "Joshua B" was helpful, pleasant and answered all my questions. I plan to return for his assistance again.He is great asset to this store.
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September 2023 by kidest assefa
We visited the Santa Monica store. We received an Excellent service.
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July 2023 by Erinique Owens
Wow Joshua!! This is what customer service should look like everywhere! My fiancé and I were shopping for mattresses, we decided to go to this Sleep Number location and we’re SO HAPPY we did. Joshua treated us like gold!We didn’t feel like he was trying sell us and he made us feel right at home. I don’t think we’ve ever been this excited to purchase a mattress based on our in store experience! We we’re going to visit a few other mattress stores but we don’t need to look any further.Thank you Joshua, we’re so glad we walked into this store and you gave us white glove service :) we highly recommend Joshua and this Sleep Number location!
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July 2023 by Erin O.
Wow Joshua!! This is what customer service should look like everywhere! My fiancé and I were shopping for mattresses, we decided to go to this Sleep Number location and we're SO HAPPY we did. Joshua treated us like gold!We didn't feel like he was trying sell us and he made us feel right at home. I don't think we've ever been this excited to purchase a mattress based on our in store experience! We we're going to visit a few other mattress stores but we don't need to look any further. Thank you Joshua, we're so glad we walked into this store and you gave us white glove service :) we highly recommend Joshua and this Sleep Number location!
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July 2023 by Kyle Burks
The attention and profesional staff was so refreshing. We were custom fitted and loved the expreince!!! Cant wait for the IQ 8 to arrive.
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July 2023 by Marie L.
Joshua is simply amazing. He is energetic, friendly, and extremely knowledgable. I thoroughly enjoyed my shopping experience!!!
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July 2023 by Breanna Richardson
My Mother passed away in April, and thus I inherited her bed. After moving the bed into our home i couldnt get the bed to inflate, so I head over to the store.Due to family fighting I had no paperwork of Mom's account other than her death certificate to show that she was my Mother that had passed away. Joshua worked a miracle for me.He made the phone calls, transferred the account into my name, and told me what the fee was gonna be for someone to come out and fix the bed. Spectacular service! I see why my Mom loved Sleep Number beds. It's their awesome service!
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June 2023 by Pavitra H.
The best place to buy pillows!. Customer service orientated. I would highly recommend Joshua Bowman. He is so positive, helpful and efficient! Definitely the place to go for supportive pillows and next level customer service.Thank you Joshua !