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November 2023 by Somin P.
I am surprised how awful my refund process has gone/hasn't happened....still. I ordered two sets of PJ's, one xsmall and one small. They sent me two mediums. I didn't even open the. Plastic bags since I could see the sizes were wrong. I sent back the package with their return label. It has been over two weeks and have to see my $174 refund. I even have a receipt/email from them stating they see the return is on the way. They have NO customer service number, just an email. I've contacted them on several occasions and they email you back but never with an answer or resolution. This is the worst company and I will never order from them or recommend them.
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June 2023 by Sam B.
Splendid is a wonderful brand that specializes in buttery soft clothing and tees. You can find great basics here that will never go out of style. This is a pretty large store. The customer service is excellent and attentive. Store is clean and organized. Sale section in the back.Ask about their stripes reward program.Metered parking on street.
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January 2023 by Kelsey Metter
Splendid has worst customer ever! Don’t ever buy anything online.
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January 2023 by Danielle R.
Absolute worst customer service I've experience. Do not order from this company. I've been waiting for my mothe's Christmas gift for 4 weeks now. No one answers when you try to call and the email responses are fully automated.
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September 2022 by Carolyn C.
Their online is not fun to deal with. They never get back to you. I used to like the clothes but there is no phone number to reach anyone
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June 2021 by Penny Crowly
stopped in whole on travel. loved it. good selection and staff was friendly and welcoming.
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November 2020 by Bethany F.
My issue is with this company...not necessarily their retail establishment. I have never experienced worse customer service.... After placing an order....their entire inventory was offered at 40% off. I hand't yet received my order..yet, SPLENDID would not honor the discount. I was astounded! Clearly this company does not deserve any future business. I would urge fellow Yelpers to approach with caution.
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July 2019 by A. R.
Either the prior reviewers are full of it, or this store has stepped it's game up. I popped in today to try some stuff on, and both girls working were incredibly friendly, knowledgeable, kind, and helpful. Whatever you guys are doing, keep doing it.
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January 2019 by Daphene U.
Web site doesn't offer a customer service phone number so I searched on google only to receive a recording with option to leave a message. I called several times, selecting a different option in an attempt to reach a live person. All departments only give the option to leave a voice message. I had previously sent an email with no response. Where's my refund?! I have proof of delivery. No courtesy email saying it was received. I may have to dispute the charges. Oh, the returned item was $90 and not worth $5. Poor quality, a sweater that came wrinkled and hung sloppy.
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August 2018 by Lauren T.
I love Splendid products. This poor review is more for Splendid management/corporate than it is customers, as I have no issue with their clothing, just their staff. I had an extremely rude encounter with a sales representative named Demecia at the Santa Monica location on Montana Ave. She had a scowl on her face, was not helpful during an exchange process, and would barely acknowledge my questions. She seemed put out during the whole process and had extreme attitude when I asked a question for the second time since she never acknowledged me the first time I asked (so I had no way of knowing if she could actually hear me). The poor communication, rudeness, and scowl on her face made for a very unpleasant experience. This is not the kind of person customers want to experience while shopping. I've never experienced such an off-putting sales person in a store before. It's a shame that I'll be reluctant to visit that location in the future.
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December 2017 by Dawn Marie
Love it
