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January 2024 by u s
The reason why these guys are the best in Los Angeles is clear: they perform Road Forced balancing, precision alignments, and proper indexing. For a few years now, I have owned my heavy Bimmer 6 vert, and I can attest that the roads in Los Angeles are equally as good as California bagels.Because of the countless potholes, misaligned paving, dip signs everywhere warning drivers of a actual man made dips in the road! The vehicle is constantly being subjected to beating.Brett was very helpful while I brought the car in and explained the process to me. Prior to my walk-through, I had a chance to interact with at least 5 staff members, and all of them were friendly.The car drives as if it were brand new. I am thankful for the exceptional service. They did not rush the service and provided me with a product that I am confident in promoting to others. Stokes is my only option for the future, as all previous experiences have been eclipsed by genuine professionals in their respective fields.Keep up the good work guys, and see you next timeRL
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January 2024 by Connor Austin
Great customer service, and honest work. They service luxury cars here.
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January 2024 by Enoch G
I like to share my experience and want others to have the same experience I had. These guys are truly amazing and know their stuff. I had taken my car to several outshop and was disappointed with the result. I was driving on Santa Monica blvd and came across this shop Stokes Tires and walked in spoke to a gentleman named Rob who was kind and gracious, explained my situation and had one of his mechanics check my car out and determined what the problem was. Gave me a price which by the way great price compared to all the other I have been to, fix the car and had it ready in several hours. This shop has gained a lifetime customer from me, and I recommend Stoke Tire ?%. I had an amazing experience. Thanks again, Stoke Tire.
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November 2023 by Mal C.
I had an amazing experience at Stokes Tire Service. After another tire center said they were too backed up to see me that day for a scheduled appointment, Stokes Tire Service saved the day and were able to get me in for a much needed tire alignment. The crew was professional, efficient, and also fastidious... they tested and retested the car a few times to make sure the alignment was perfect and gave me a printout of the readings before and after. I also had a lovely chat with Ron about cars and life while I waited. Great group of people and great service. Highly recommend this shop!
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October 2023 by Erick Magaña
I've been going to Stokes for at least 6-7 years - it truly is the best tire shop I've ever been to. They are quick, helpful, and totally transparent with how they work. As long as I live within driving distance, I will always go to Stokes!
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October 2023 by Brian Chang
Went in for an alignment. The staff was friendly and the service was quick. The price was about market rate on the alignment. Hardly anything goes smooth these days, but I have no complaints about Stokes.
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October 2023 by Viktor Llanders
It is the weirdest tire shop ever; the layout in the entry is the most unwelcome ever. It feels like they are still during COVID-19, and behind that fence, it feels like you are the prisoner; being a local, it’s the most expensive shop in the area and 20 more than anything else per tire, which is essential. It’s even more costly than a BMW dealership a cross street. Also, they don’t put any slightly used tires, even if they are brand new ( no chance to save money either; you're a sheep in their mind ). It’s their liability, they say! It’s not the place to save money, it’s not the place to feel at home, it’s not the place to ask what you want to put in your own car. Rules, rules, rules at your expense with no justification. It's a typical CA at its best, taking your money because you are a lazy idiot. Well, don't be one. Therefore, one star!
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September 2023 by B H.
Always professional and always respectful of my time, always. Same faces year-in year-out. Worth it to me to maybe pay a bit more than at a big box or chain. Confident that they will always recommend appropriate tires and install them perfectly.
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September 2023 by Samir Bhana
These guys know what they’re doing. Fast, professional, reasonably priced. Got immediate service. Will only be going here from now onService: Tires
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September 2023 by Stacy P.
This review way past due...Stokes came highly recommended by my mechanic, after a nightmare at my former tire shop. I spoke with Brian, who was kind, honest and helpful.Stokes is fair, efficient and professional. So glad to find my new tire shop!
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August 2023 by Kevin S.
There are good shops. There are bad shops. There are even occasionally great shops.Then there's Stokes.They're a treasure.Truly wonderful people who *actually listen* and *genuinely care* about their customers and ensuring they get the right solution.Since finding the shop over 20 years ago, they've been my one and only place to buy tires and get my cars serviced.
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August 2023 by Greg B.
RECOMMEND!: Had a slow leak in my tire on my Tesla Model Y. Saw on YELP that Stokes handled this kind of problem and sells Michelin tires like on my Y. Do NOT like having to deal with these kind of things but dragged myself over there. Lot was full of cars so I just parked near the door -- my thought right away is they are going to tell me I can't park there. You walk in, and there's 4 men, behind a tape barrier, and it feels awkward. But, then, there's 4 men all super helpful. Told them the problem, assured me that's what they do, asked for my Tesla key card, told me where I parked was fine, told me there was 4 cars ahead of me and I could wait, or, they will call me when it's done. Promptly called me when it was done. $65. Problem solved. So easy and relaxed. Thank you Stokes! RECOMMEND!
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July 2023 by Kim G.
When you get a flat tire you always think it's a surprise, right? Some nail got stuck in there - what a pain! Gotta tow it to a place and wait to see if they have the equipment to repair it, or if they have that proprietary key for the wheel lock - only to have them try to upsell you on a whole set of tires. Right??Well that is EXACTLY what happened to me in this place! I didn't believe them AT ALL. Rob looked pretty shady, too. My car sits very low and the tires are tucked in tight so I can't even see what condition they are in or where the nail might be. I had the car towed there at 4:45pm and of course they were closing or busy or some such nonsense and made me leave it - but actually they were so chill about me being there late and so matter of fact and easy. No stress or bs. "We'll look at it first thing". The next morning Rob calls me and says exactly what I expected he'd say: "you need four new tires". I laughed. 'Of course I do..' Listen friends, I'm no car dummy. My daddy was a mechanic and we are from Springsteen country, NJ. I was ready for car wars. I went down to their shop, my baby was up on the lift and OMG. Seriously.. I needed four new tires! My flat was a blessing from the gods because had I not gotten that flat I would have driven until they exploded.. because the steel belt plies were exposed! I couldn't believe it. So I made a call to the dealer and one other tires store to get a price and Stokes was cheaper AND the tires were available - and while I waited for the work to be done I watched and listened to everyone who came in (because I'm THAT bored lady) and they were nice, professional and great with everyone who walked in. Even to the men. (LOL) They got my car done super fast, did the alignment and I took off. I cannot believe how much better my car drives! I am sure that this is probably something everyone else knows but with a car like a Porsche you really feel the road as well as the grip, how it turns and how it sounds! It's insane what a different car it is!! I am SO HAPPY with this place. Must be really well managed or something because they are doing it right.
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June 2023 by Mia Svenson
Love these guys! This review is looong overdue as I’ve been coming here since I was 17 with my first car, and since then they’ve seen me through 6 personal cars, and I’ve brought all of my bosses’ cars here as well. The shop is clean, and everyone working here is extremely professional, so kind and helpful, and I feel like I can genuinely trust that any advice or recommendation they have is made out of care and concern with no intent to upsell. They’ve always done their due diligence and checked to see if it was possible to fix a tire instead of just jumping to sell me a new one, and they took great care of me when I was a moderately clueless and very broke college student, and continue to do so now! I weirdly feel like I’ve grown up with them! Ron in particular is super tactful and rocks at explaining things and charges without being condescending, which is important to me as someone who asks a million questions and doesn’t know much about cars. I recently went in looking for off-road tires for my AWD SUV, and they took the time to ask me questions and research a tire that would work for me.TLDR; this is the only place on the westside that I trust for oil changes, and all things tire. Trustworthy, lovely, and they do great work.
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May 2023 by Paul Sieradzki
Just the friendliest people who really know what they're doing. Fixed an alignment issue that two different BMW service centers couldn't figure out, and charged me only for the front alignment because that's the only thing that was off. Will go here again and again, this is definitely my go-to now that I live here in LA.
