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February 2024 by StreetMeat 2000
Horrible place....avoid..!!!!..get bikes cheaper online...rude staff...trust me go someplace else...their stuff is all outdated and overpriced...This is why people are buying online now,the rudeness and uncaring of these merchants...go buy online
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February 2024 by Daniela Capone
Extremely good experience here! They make sure you get what you desire and put even more on top.I am very happy with their customer service.
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February 2024 by Russisch Gott 321
Nice Shop, But I gave them my bike to Sell it and they didn’t send me the Money.
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December 2023 by Huda
Excellent service and friendly staff!I made the mistake of going to some other bike shop across the street and had a terrible experience, so glad I found Bike Shop Santa Monica. Now I know where to go next time!
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November 2023 by Vince B.
Stole my bike and the 450$ to ship it!Avoid at all costs.You guys owe me a bike and shipping!
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October 2023 by Jyoti K.
Mountain bikes, around town bikes, great selection. I've been coming here for the selection and service.They're wizards when it comes to bike needs.Got my mountain bike puncture fixed things tightened, and the pricing was great!
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October 2023 by wasya yobovich
These guys took more money for repairs than my bike is worth, they won’t set foot here again!
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September 2023 by Dillon B.
Do not mess with these dudes. Paid for a bike two weeks ago. I have not heard a word from them. Nobody will answer my phone calls. When I spoke to a guy name Andrew on the phone, he was the coolest dude sold me on a bike but as soon as they give them my credit card his personality switched, and I haven't heard from him in weeks. Gonna have to initiate fraud on my credit card and contact the Better Business Bureau when all I want is my electric bike. I said for over two months for this bike. Thank you so much for ruining what should be a positive experience. DO NOT BUY FROM THEM!
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August 2023 by Andrew K.
Very friendly and casual experience from the team.Tony is a real expert who made my breaks work great. He also taught me a few tricks! 5 stars!!! *****
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July 2023 by Emily Hsiung
Fantastic service from Chad and the Bike Shop mechanics.I have a Luna Stealth eBike, which has a Gates belt drive, and was dealing with tension issues on the belt drive. I tried another shop in the area before this, but instead of fixing it, they added to the problem and still charged me $55.I dropped the bike off at The Bike Shop, and Chad was very clear about setting expectations on lead time for a fix (5 days). He then called me less than 2 days later to let me know that my bike was ready! Unfortunately, I was out of town but was able to pick up the bike a few days later and she is running SO SMOOTHLY.I'll be coming here for all my eBike needs!
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July 2023 by romark weiss
Quality quality quality! Man my e bike feels like a brand new bike. Took a while to fix it but it’s sooooooo worth it.
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July 2023 by Ariane Martel
Amazing experience at the Bike Shop Santa Monica! We had bike trouble on our trip and the mechanic went out of his way to get us back on track :) Thanks so much ?
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June 2023 by Hannah Gilbert
This place is decent if you’re not in a rush to get your bike back. I dropped off my bike on a Monday and was told it would be complete in a few days (dropped about ~ $500) and that they would call me to let me know my bike was ready to picked up. Fast forward to Friday - I received no updates and when I called a few times, it went straight to voicemail. After a few times I finally was able to get ahold of someone and they told me, that they hadn’t even started working on my bike, and that they would call me later in the day for a status update. At about 3 pm on Friday, I called again - no response. So then I drove down to the shop and was told that my bike was still not finished and that I should come back tomorrow and that someone would call me when it was complete… again I was never contacted. I’m training for a 70.3 ironman and was without a bike for almost a week… Saturday I came by at 4:30 and my bike was done. No one called to let me know.If you’ve got time and don’t mind your bike being the shop, no communication or updates - then this place is fine but your if you looking for quality customer service I would look elsewhere
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April 2023 by Gigi D.
Super helpful bike shop that helped me buy a new e-bike. They have a huge selection of bikes at their Santa Monica location. Everyone at both locations were nice and cool -- excellent customer service. I would send any of my friends looking for bikes here! Can't recommend them enough
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April 2023 by Nikolay Derkach
I bough my bike here. The guys who run this place are nice and pleasant to deal with. The deals they give you are good value.
