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December 2023 by Ricardo X.
A few good employees and a few awful ones. Like I get it, it's not your dream job. No reason to spread your misery onto others though, treating a customer poorly right when they walk in. The lady this morning would not accept my package without a box. Three points:1. It was shipped to me by Amazon in the manufacturer's box. The label is literally still on the box. But she insists it needs to be in another box. Ok but point 2...2. I selected the UPS Store Drop Off, which provides me with a QR code and specifically says "no box or label needed" and that they will pack and ship the item for us, that all we need to do is drop it off and scan the QR code. I've done it dozens of times.3. Management/Ownership needs to crack down on this. She wouldn't take my proof, only replying that "we don't do that" "you need to buy a box". Lady, you're working a dead end job at the UPS store and you can't even do that well. An attitude from start to finish, lol.
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December 2023 by De G.
Amazing service!!! Great customer service. Luna was very helpful. So glad they always have a smile on their face
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September 2023 by Gena Brecani
They never sent out the package even though they gave me a tracking number so now I have a return that is no where to be found and they "cannot help me with that"... when I called they said call 800pickup... for a package I dropped off...at their location? Total joke honestly.
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August 2023 by Michele N.
I literally drive past three other UPS stores to come to this location! The customer service here is unparalleled and the staff is incredibly friendly. I feel confident that when I come here that my packages will get to their location packed well, and that my business is appreciated. These guys are the best!
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July 2023 by Scott M
I needed to send out a guitar and Octavio could not have been nicer or more helpful. He was extremely knowledgeable about how it should be packaged, and I was in and out in about 5 minutes. This is definitely my new default UPS store from now on
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May 2023 by Lisa miller
Yo!! Big thanks to Nathalia and Khamel who made the arduous task of shipping personal and professional items across the country a PLEASANT and fun experience and definitely saved me a lot of money.
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May 2023 by Samuel Chapman
They have polite knowledgeable employees packing services shipping services and it's usually not too crowded.
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April 2023 by William Barber
Kamel didn’t have to let me in for an return after 6pm but did anyway. Appreciate the extra effort. Thanks!
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March 2023 by Paige Biggs
They go above and beyond for their customers, this is the best professional, quick, no hassle location.
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March 2023 by Carol L.
Is it weird to leave a review for a UPS store? I do a lot of shipping in the area so I frequent all the UPS stores on the west side. This is by far by far the nicest, friendliest, most professional store in the area. During non peak hours, you will most likely find street parking easily.
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February 2023 by April Archer Gola
This UPS has amazing customer service. The staffs are friendly. They don’t act like you are in inconvenient to them. One gentleman even open the door for me and helped carry in a heavy package. I recently had a bad experience at another UPS where an employee was passively really rude. This proves that it really depends on who you hire that makes the customer experience great or not. Looks like I’ll be coming here from now on.
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February 2023 by April A.
This UPS has amazing customer service. The staffs are friendly. They don't act like you are an inconvenience to them. One gentleman even open the door for me and helped me carry in a heavy package. I recently had a bad experience at another UPS where an employee was passively really rude. This proves that it really depends on who you hire that makes the customer experience great or not. Looks like I'll be coming here from now on.
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December 2022 by Sean Astrakhan
Marlon is the man! He helped save me money on a delivery that didn't even go through UPS but USPS and was very knowledgeable and generally wanted to help.
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November 2022 by Gordon C.
Helpful and pleasant staff and a small but efficient operation. Overall a decent value.
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October 2022 by Patrick
Stellar, intelligent service - very knowledgable, helpful, and it's not usually very crowded. Great experience. Nice people work here.