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March 2024 by Gregg Tavares
I don’t think I’ve every had a more pleasant experience at a post office. Walked in with a pre labeled box and another box with a preprinted label. walked out 10 seconds later
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January 2024 by Dorothy A Chapman
Nielsen way is the best USPS customer service in Santa Monica. Early is best for free on-site parking, but lots of metered city parking across the street.
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November 2023 by Cameron Nikroo
Takes way too long as they have one person working here at a time. Wait times could be anywhere from 10 minutes to 1 hour a person which is unacceptable.
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October 2023 by Omar Mulla
Very nice experience here! I arrived about 30 minutes after opening and there was no line. Manny was exceptionally helpful and friendly. Good vibes here. Don’t pay much attention to the bad reviews, this is a good spot.
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October 2023 by Sean Astrakhan
Manny is the man! I was expecting the worst given these reviews, but they were great! Manny moved the line so efficiently. While payments were processing he'd field people's questions in line. I.e. don't wait the while line just to learn you have the wrong envelope.He even gave me a free sparkling water once he noticed that I had a cough!
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June 2023 by Steven Smithson
USPS needs to die and go private. Service at any location is universally painful.
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May 2023 by G MIT
I dropped a package with a shipping label in the yellow bin on the inside next to the register because nobody was there to help. I noticed 2 letters in the bin I put my package on top. Next day I noticed the package was still not scanned. So I went up there today to drop off another package and to check on the old one and I looked in the bin and the same 2 letters were still in there and my package was gone. So I asked the front desk lady she said it’s not their job to scan my package and it’s not the drivers job. So now I have a missing package and the lady got mad at me as if it was my fault. What is going on over here. If you don’t like your job get a different one. We don’t want your attitude in our community. We need good customer service
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May 2023 by CRO Sucks
It’s 5/19/2023 10am I went there to drop off my packages for my online business and I noticed the package I dropped off the day before at 9:30am in the side been was not scanned upon pickup. When it’s not scanned my customers and I are unable to track the package and therefor cannot prove delivery. I’ve had to refund for this mistake. When I asked the girl with short hair behind the counter to help me find it. She said it’s not here job to scan the package. Then she gave me attitude as if I did something wrong. We all have stuff on our plates and I understand that but the customer service she provided was horrible and her attitude was uncalled for. Train your people better .
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April 2023 by Gabriela C.
Super cute post office that is in my neighborhood. The parking lot is a small so be aware of that. Awesome customer service.
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March 2023 by John Poston
Always a terrible customer service experience for the past two years. I understand government officials and not being efficient or caring, but they take it to whole new level. FedEx or UPS better options.
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January 2023 by Menabdro M.
So convenient to return your items friendly people good customer service it's in and out process
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December 2022 by Carole Mora
I'm sorry to say that although this location is close to me, it is very bleak and the two customer service people seem to be extremely miserable and can be downright rude. After my most recent experience I will think twice before going there again.
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September 2022 by Rico S
Well been sitting here for an hour it just says break time on a piece of paper stuck on the door and it’s locked how nice
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July 2022 by Austin Trevino
Had a souvenir I would not be able to fit in my suitcase for my flight, so I had to mail it home. I had no clue what the heck I was doing, as I've never used the post office before, but Ramon was so polite and patient and walked me through everything! I was a bit nervous because a bunch of other post offices in the area had bad reviews, but I was glad this one had no issues.Definitely recommended for unsure tourists!
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August 2021 by Anna V.
Avoid them. Within usa spend money on ups or fedex - I know it's pricey - worst service ever
