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December 2023 by Michael L.
Rochelle did a great job walking me through the transaction for a new phone and turning back my old one! I know that I can get information and service from her on demand and don't hesitate to recommend my friends to see her!Michael Lockitch
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December 2023 by Kelly I.
Amazing customer service. I went in late just before closing and Rochelle was hospitable and fast. Thank you Rochelle for helping me with my new iPhone and upgrade!
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December 2023 by Sali A.
This is a third party reseller called Wireless Plus, not a Verizon store and that means there are NO REFUNDS and NO RETURNS, so please be mindful of this.Rochelle will put stuff in your bag without you knowing or agreeing to buy it and not give you an itemized receipt, so please be careful and asking for receipt before you signe.I have very bad experience and she misleading me by adding another 2 lines and first bill was $650 and accessories $300 and she mention its one package ,and when i asked her to explain for me this charge become very angry and left the store.
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December 2023 by Charito A.
The best I love my new home internet and it is faster then my old frontier which I was shocked
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November 2023 by JULIA MITCHELL
Rachelle was absolutely the BEST we have had at Verizon. She took care of everything for us - had no issues at all. She is so kind and friendly.I usually hate walking into this store - but she is a game changer ?
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November 2023 by Emma Antwi
Frankie and Rochelle are amazing. Honestly they are overworked! But if you’re patient they will take the BEST care of you. They don’t just care about selling you a phone. They care about building a friendship throughout the transaction! Thankyou Frankie and Rochelle
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November 2023 by Ryan Lee
Yes this is not a corporate store but owned by a third-party retailer...however, Rochelle and team is absolutely amazing!I visited this Verizon Santa Monica store to obtain information about the new iPhone deals at the time being iPhone 14 for my parents. I found a promotion about a good deal and went to speak with Rochelle after a pleasant phone call with her. Then, after we spoke, it resulted in waiting for the iPhone 15 for a better deal and newer phone. She helped me find the good deal.They do run a bit differently than Verizon owned corporate stores but Rochelle is very transparent and open to your many questions and concerns. The conversation may require that you are thorough and all the details but Rochelle is definitely transparent about it and very helpful.I will look forward to future visits because of her.
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November 2023 by Cara M
This was the first time I visited the Verizon store location on Main Street in Santa Monica. It was also the last. As others have noted in their real and honest reviews, I was not greeted by either of the 2 workers and then was treated rudely and dismissively by a male sales person with light brown/blonde hair. I was looking for a new iPhone and he simply pointed to the display, stating those were the only phones he had and suggested that I go to the Apple Store. Will do! At least I know I will be treated as a valued customer there.
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November 2023 by Ryan L.
Yes this is not a corporate store but owned by a third-party retailer...however, Rochelle and team is absolutely amazing!I visited this Verizon Santa Monica store to obtain information about the new iPhone deals at the time being iPhone 14 for my parents. I found a promotion about a good deal and went to speak with Rochelle after a pleasant phone call with her. Then, after we spoke, it resulted in waiting for the iPhone 15 for a better deal and newer phone. She helped me find the good deal.They do run a bit differently than Verizon owned corporate stores but Rochelle is very transparent and open to your many questions and concerns. The conversation may require that you are thorough and all the details but Rochelle is definitely transparent about it and very helpful.I will look forward to future visits because of her.
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November 2023 by Lani Tanaka
My daughter and I were in the store on the day iPhone 15 dropped. We were there for a long time. It was a crazy day for the store but the manager Rochelle and her associate Melanie were polite and professional. They gave us their full attention when and made the transaction feel good
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November 2023 by Sandra Robbins
Rochelle is so awesome. Takes her time and is very very kind and patient. I probably had thousands of questions and she never made me feel like it was too much. What a gem to find here. Good job Verizon
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November 2023 by Susie Carnes
I recommend the Verizon store on Main St Santa Monica! Rochelle the Manager is amazing and the customer service is 5 stars. The other sales people are just as nice….shout out to Raul and Franky!! Thank you Susie C.
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November 2023 by Ben Landry
Got a new phone through Verizon online but couldn’t set it up at home due some software issues. Rochelle fixed it all up for me right away and was incredibly nice and helpful about it all. They have the best customer service!
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October 2023 by Jon K.
Worked with Noel and Rochelle directly when said situation occurred and we also got the free iPad and loved it. Rochelle and Noel told us that while the device was free there was an upgrade fee and line service which we were ok with. Great store, great energy, great people.
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October 2023 by Tara H.
This is a third party reseller called Wireless Plus, not a Verizon store and that means there are NO REFUNDS and NO RETURNS, so please be mindful of this. Rochelle will put stuff in your bag without you knowing or agreeing to buy it and not give you an itemized receipt, so please be careful.
