-
January 2024 by ROMEL EDGARDO TORRES GARCIA
A nice place to shop for my wife
-
January 2024 by rey garcia
great store amazing deals but they definitely cater to white people and made my us feel like we were going to steal something. :/
-
November 2023 by Misty Smith
If I could give 0 star I would. I have visited Victoria Secret Stores all round the world, I have never experienced poor service like this.Trashy white girl that reluctantly helped us with change rooms needs either retraining or a career change.
-
November 2023 by Mady
This particular location has the best clearance sale. They have variety of sizes to choose from. The store was clean and organized. Customer service was excellent.
-
October 2023 by Rachel R.
I will never shop here again. Terrible customer service and terrible return policy. They don't do ANY returns without a receipt. And the only exception is to give HALF the cash value back toward an exchange. Tags were attached. The item was unworn and I had the item attached to my account. The salespersons are also extremely pushy and rude. They aren't interested in helping you- just to make a sale.
-
October 2023 by Carol
This store location is beautiful. The dressing rooms are nice and have inter active monitors inside each dressing room. I purchased 2 sports bras. They fit perfect & are really comfortable. Also saw some other bra sets that I will be going back to purchase.
-
September 2023 by Iryna P.
Just awful service. Rude and unfriendly employee who was working yesterday. I left without any wishes to purchase chosen items .
-
September 2023 by Patrick Grieser
The service in this „boutique“ is really poor. We were standing in line for 15minutes. Apparently the vendors were working in slow motion. When we finally wanted to pay, they couldn‘t find the correct price for the bag (it was the last item in store and the price tag was removed). They spent additonal 10 (!) minutes to check the price and couldn‘t find it. We showed them the item on the Victoria‘s Secret website but alas they were still discussing if it was the correct item*sic* Thus we left the store. Victoria‘s Secet at Santa Monica? Never ever again! You should train your vendors in a more professional way!
-
August 2023 by Shannon Z.
I came in here on a Tuesday morning to get measured and pick up a couple everyday bras. I was greeted immediately and offered help which was nice. I was able to find 2 bras but I have to say their selection for my size (D) was overall limited in comparison to smaller sizes, which I found a bit frustrating. They seemed a bit understaffed so I wanted to be patient with the employees. There was no one running the dressing room, so I had to wait a bit, but oh well. I get that it was a slow time. I got what I came for so I can't complain. Not great but not bad either.
-
July 2023 by Andrea C.
Again, Another store not for African Americans. Just ridiculous. I just attempted to make a substantial purchase at the Victoria's Secret on 3rd St. Promenade, in Santa Monica where I live. I was in a short line for some time, then next in line for some time-- adequate time for the Victoria's Secret white female employee checking out customers to see me. Four loud, white female teens, in cowboy hats, then came to the line and gradually moved closer and closer and closer - all in my personal space-- as if I wasn't there. This and the noise for probably seven minutes and then the checker called next in line, looked at the white female BEHIND me. All four white teens, then moved in front of me to the checkout line where the Victoria's Secret agent moved to process the teens' items. I then stated emphatically, " I am here. I was next in line. Did you not see me? Do you not see me? Am I invisible to you?" I said it to the checker and I repeated it to the teens. The teens then acted as if nothing was going on and continued to loudly talk and laugh with one another... The Victoria's Secret sales woman looked at me and said OK I'll take you. At that time, I dropped the items there and said, "No thank you, I will not be buying anything here. This ridiculousness can't keep happening.". On my way out, I communicated all of this to the Hispanic woman who had just assisted me for close to an hour, in sizing and making my choices. She apologized and I said, "Goodbye". Goodbye again to the ridiculous privilege, to this racist ridiculousness. First time I've written such a review. Not the first time to experience this Ridiculousness. I Must spend my money where I am seen and respected. Dr Best.
-
April 2023 by Annah Horst
Selection and service was poor. Staff was unhelpful when I asked if they had something in store, they gave no answer, They wouldn’t even move out of the way for me to look for the item. The store didn’t have the most basic panty in stock. Really disappointed.
-
April 2023 by Nidia Bee
Girls were very friendly. Store was pretty organized even after the sale. Easy to find.
-
April 2023 by Kimberly H.
I have been shopping at the store for many years as I live in the area. The service has been deplorable. Luckily, I do not need undergarments that often but when I do, I will come here since I have a credit card. Unfortunately, a huge retail store like this only has one line, and there were five people in line when I came today. When I asked Sam, if there was another line open, she didn't even look at me and retorted "No, we only have two people working this evening" and kept walking briskly. I guess my business does not matter. This is typical behavior, and all the yelp reviews from this store are most likely true. However, I will end this yelp on a good note. Christina who checked me out, was very kind and courteous and even apologized for the wait. I understand that it is not her fault, but rather the company and poor management running the store who have no clue about customer service. Whoever is reading this review, I want you to know that Bloomingdale's Century City has the most beautiful lingerie department on the third floor. We should all stop shopping at Victoria's Secret because they do not care about you or your time. Also, the quality is subpar.
-
April 2023 by Tiffany A.
Amazing customer service by all ladies that were there. They always made sure I was okay and brought be a shopping bag, at checkout they were patient with me even though there was a line:)
-
January 2023 by Naomi Ltx
Great store!! A lot of products, sizes, colors, it’s true… not enough staff available, but it doesn’t matter, you can see and take whenever you want. I’ll come back again here.
