-
July 2024 by Ruby Swanson
Location has only gotten WORSE over the years, icky outside, and remarkably rude employees. I work in the service industry also and understand maybe snapping on occasion, but every employee interaction I have had has been negative :( One girl in particular is reeeaaallly exuding like insanely negative vibes, and don’t even get me started on the pharmacists. Switching to CVS rn so I never have to go back loool. #EW
-
June 2024 by Elizabeth Long
Smells like urine today inside store....yikes
.Mop the floors please!
-
May 2024 by Anthony Conway
Today , I came in and marbiel s ‘, was such a helpful help today . Guided me down the lines and help choose my goodies for the day . Big shout out to Walgreens Santa Monica for hiring t the best employees . Big shout out to Mario he’s awesome helps me with customer service and also shows me the sales and what’s up coming . I’m a regular and it’s just nice to have employees that show care .
-
March 2024 by Lulu G.
First of all, the pharmacist has endangered the life a patient I know. I am this woman's assistant. I have worked with pharmacies before, and the BS that came from there is nothing I have ever dealt with before. They claimed they didn't have her debit card on file. She had been very ill, and is elderly and disabled. She cannot get to the pharmacy. She needed them to deliver her meds, and they refused. She has a bad heart, among other things, and a lack of meds could kill her. They kept playing games, and the pharmacist was cruel and VERY unprofessional. The patient struggled with this pharmacist who did nothing but condescend to her. (Oh, she called HER rude!). I was listening, and could not believe what this so called professional person was saying. My client then called the corporate office, and INDEED HER CARD IS ON FILE. I am witness to this. I heard what they said. The pharmacist lied to her, and said if she came to the pharmacy, they would put her card on file. I went to pick up her meds, paid with her card, but they still refused to put her card on file. They claimed it didn"t "go through". Then the kind assistant, (who was trying to help), asked this rude, unprofessional pharmacist how to get my friend's card on file, and she, (the pharmacist), gave a cockamamie reason: that she had to have prescriptions there for months, before my friend can have them delivered to her. That is a LIE. Why did the pharmacist lie?????? What the pharmacist was doing, and probably has pulled this before, is against pharmacy LAW. I am urging my friend to not only file a complaint, but to go further than that, through disabled rights and elder abuse channels, not only has this "pharmacist" violated pharmacy laws, she has psychologically abused a sick elderly person. We are going to stop this level of abuse
-
January 2024 by Jeffrey Narboe
Alright!!! They fixed the cooler!!!
-
December 2023 by Marc N
Consistently terrible service
-
November 2023 by Katie l
It would be nice if the posted lunch break is 1 to 2 that they actually open at 2 instead of "2:15 or 2:30 maybe".
-
November 2023 by Margarita Palange
Understaffed, unfriendly. If you need you medicine fast don’t come here.
-
November 2023 by Katherine Traynor
It would be nice if the posted lunch break is 1 to 2 that they actually open at 2 instead of "2:15 or 2:30 maybe".
-
October 2023 by w w.
Mario and Oscar were really helpful though, unfortunately, I already have to update this review about the overall experience as pertains to others. After this store closed, I called the 24-hour Robertson store to ask about my first order ever, which I had just placed here. I had to call there, since the Robertson store was still open. The supervisor there refused to answer my question. She also refused to confirm the toll free number I read, as one of 2 numbers on the store's site, as I asked if I should call there instead about my first online order, after her refusal. Then she deliberately hung up on me. I called the toll free number, asked my question and confirmed my order. The email I had been told, at this store, that I was going to receive to let me know to pick up my order here never arrived. However, the delivery date has passed. I called the toll free number again. Tim said my order was automatically canceled, since apparently I am not allowed to use their site (or app) to order this item it to be delivered to the store. However, the app, store and everyone at Walgreens said I could, processed the order this way and confirmed the order that way. I received no notification, as I kept checking the site and my email, that my order had been canceled automatically by Walgreens. I still have NEVER received an email notifying me that the original CHARGE to my credit card has been reimbursed either. I had to call the toll free number and start all over again. Tim said the online promo code I had used had expired so, after spending about over 3 hours altogether earlier listening to rude staff at other locations and not accurate answers, except at this store, in order to buy 1 item, I also had to pay more for it to now to be estimated to take twice as long for it to arrive. I still haven't received any notification it has shipped so I still don't know if it is ever going to arrive. I don't consider this store, especially, as in error. However, I don't think this should be the experience trying to buy 1 item that would ordinarily cost about $40 once in a blue moon at Walgreens.
-
July 2023 by Markie b
The customer service is below average..because thiers a high turn over for help..everytime I come I always have issues...management always tells something different
-
April 2023 by Arwa
The girl who is responsible for the pickup section today morning in the pharmacy is so so rude, she doesn’t have any basic communication skills… I hope she get shifted to another role or something so she doesn’t speak to anyone. Overall I felt that everyone is enforced to work.
-
March 2023 by Ruby Martinez
Such wonderful customer service! I love it I can’t say other wise. They always right on time when you need something !
-
March 2023 by Marcia Campbell
Terrible pharmacy staff, bad attitude, rude.. going to find another pharmacy that wants your business
-
February 2023 by dari s.
why oh why isn't there a ZERO stars rating when you need one? i can't tell you the number of times this pharmacy has screwed up. on one medication, i asked if there were any specific instructions and they were too busy to let me know anything. after waiting some 20 minutes to speak to the pharmacist, i left. i found out when i went to refill it at another pirvately owned pharmacy, that it couldn't be taken with my vitamins or any dairy or it would be ineffective. the pharmacist there was floored when i told her that i hadn't been told these specific instructions that went with this medication when i first got it. it was right on their bottle of pills...but not on walgreens'. just one of the many reasons no one should be going to this walgreens. not to mention that they act like they are doing you a big favor. it's incredibly poorly managed. since my career was spent managing a chain of 176 stores in 17 states...it's unfathomable to me, that this incompetence is allowed to continue. i'm partly to blame for not taking the time to move to a smaller family owned pharmacy. mccarthy drugs..see you soon.
