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March 2024 by Celine Rafalian 'student'
Manager Christian Sanchez refused to adequately help me resolve an issue. The people in this branch obviously do like their job. Mr. Sanchez told me to keep calling wellsfargo costumer service after I already told him I did and they have advised me to go in the branch to resolve an issue with my account. It’s worth noting I was the only person in the single branch, it was absolute ridiculous. The manager failed to even open up my account to see if he could even resolve the issue himself before he refused my service.
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September 2023 by Rosemary Hjelleset
Poor customer service. I wanted to cash a cashiers check made at WF. I also have an account with them for many years. They said they had to order the money because of the amount. Waited a week, called a few times, never heard back. Went to my local WF in Culver City and they cashed the check same day. No issues. The manager Rosa Maria chose to ignore my request.
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April 2023 by George O.
Slowest smelliest bank I've ever been in. I've been to cleaner junk yards. It's like the indoor version of an alley behind promenade. 5 tellers 3 bankers but work through one teller with 5 person line....
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November 2022 by Tevye Manchan
It's a bank. Some days better then others. Friendly people.
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June 2022 by Kay L.
Pleasant experience when I opened my secondary account today. This is by far the BEST Wells Fargo I've ever been in. I wish I could remember the bankers name but I don't. She was so helpful and patient with my son and I. At one point I couldn't believe how fantastic the customer service was....lol... I definitely recommend this branch to anyone who wants to do business with Wells Fargo. Bravo Zulu Wells Fargo!
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June 2022 by Carl Vervisch
Clean, safe access to a convenient ATM.
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March 2022 by John B.
Wells Fargo discriminates against minorities and gives credit cards to identity thieves. Bank elsewhere.
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October 2021 by Julian G. Banks
worst branch ever....teller was rude and the supervisor was just as much. Will never step into this branch.they need to be retrained in manners and customer service.
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May 2021 by Deena H.
I came in to meet with an associate about opening an IRA account. To add context, I'm a female that works as a Director of Finance with a background in Accounting and Finance. I wanted to better understand my options for opening an IRA account, as I've typically only invested with employer run retirement accounts. I was told the investment accounts are self driven and I would need to pick the investments on my own, which I said I'm fine with. But then the associate asked if my husband would be able to help me choose my investments. I was shocked and offended that was even suggested. Especially since there was no context about my husband's background, other than he is a man, so I guess that would mean that he obviously would know more about choosing investments than I would...?
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April 2021 by more11able
Almost 30 minutes waiting and still not make the transition . Poor start
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March 2021 by Debra Shepherd
Every time that I have done business at this location, I find that the staff is courteous. The location is very clean, and there is hand sanitizer readily available for customers to use. The lines moves quickly, and the best time to go there seems to be the early afternoon.
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March 2021 by Julian Gallardo
worst branch ever....teller was rude and the supervisor was just as much. Will never step into this branch.they need to be retrained in manners and customer service.
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November 2020 by Hattori Hanzo
No lines, several counters were staffed despite COVID19. They were efficient and polite.
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August 2020 by Evelina R.
I came to this Wells Fargo and I definitely have mixed feelings about it. They definitely have the social distancing concept but somewhat confusing. They had 3 tellers open and two lines. No one was informing people how or who would be next, just get in line and hope you get called. However, Thanks to Ayinde today this bank gets a 5 start. He was so professional and respectful honestly it's rare to see this at a bank as most Banks I've gone to they have teller that are having side conversations or on their phone (chase in 7th and Wilshire). But not here not with Ayinde. Thank you Ayinde keep on that great work and thank you for giving me a reason to bump up these starts.
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August 2020 by Irene L.
I went to this branch twice and no banker was sitting at a desk and I could not sign up for Wells Fargo Online. Two female bank tellers told me to do it on my own at home (one said to put in my SSN or account number and second one said that she can't help me and that I should use the computer or laptop to sign up) but when I did do it, the result is the same. Online can't verify me! I would give at least 4 stars but I am still not happy with this. I live with parents so I don't have the time to call the number that is provided for me! I would head to the one near my house but I rather head here so I'm away from parents.
