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February 2024 by Mohamed-Salah Ben Barka
Lots of parts at a very reasonable price
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January 2024 by Elena Ponomarenko
I absolutely love the Zara store in Santa Monica! The staff there are so nice, and it’s located in a beautiful promenade area. It’s definitely the best location. A great place to spend your time with friend or family! ❤️☀️
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January 2024 by Ruslan
Everything is great, but the fitting room is clearly not enough space. Big queues. Although there were few people.
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November 2023 by AKYM
Excellent store, always with promotions
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November 2023 by Paula
THE WORST ZARA. I live nearby so sadly have to come here. The staff is always understaffed & not friendly. But the most troubling is that TWICE they sold me an item that didn’t have the inner tag so I couldn’t return it? The dressing rooms are often closed so I had to try it on at home.Calling customer service doesn’t help
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October 2023 by Elsa Rubio
Everything is always good at Zara
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October 2023 by Pamela Anwar
imma Big Fan
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October 2023 by Terri D.
This store gets one star because I can't leave a zero. I only resorted to doing a return here because it's in my neighborhood and I wanted to save time. BIG mistake. Barely anyone is shopping so I'm hopeful but by the time I get in line (one person ahead) it took forever. Three young men at the register only one open in the store. It takes so long the line goes through the store. My turn, the "manager" with more than a nasty attitude tells me I can't return my dress. I have the PayPal receipt but he didn't speak to me he spoke to the cashier as if I wasn't there.I left so furious I didn't realize I had the e receipt on my phone. They're taking my return on my way home. These people are horrible. They must be trained to be nasty- like the OG staff at Abercrombie & Fitch. Order online and skip this store.
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September 2023 by Luis MO
If you are a tourist and want to buy at Zara, depending on the country you come from it may seem more expensive or cheaper. Very good shopping experience since the Promenade area is like a mini open-air shopping center. Very good places to grab a bite or eat. If the day is good and there are sales it is a win to win. A few meters from the Zara store there is also the Skechers store (they are almost next to each other, there is a store in between) which is also a very good combination to visit together. The Promenade area does not have many attractions for the little ones, it is more of an outdoor shopping and snacking experience.
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September 2023 by Lauren L.
Avoid this dumpster fire if you can. I've never had a customer service experience like this. I left laughing. I'm jarred at how awful every single employee was.
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August 2023 by arturo PEREZ BLANCO
costumer services very rudea long line to purchase , only one cashierall workers are very very rudenever come back
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August 2023 by Roxana Roxana
Very rude cashier
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August 2023 by Mike Lavi
Good selection good prices on specials
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August 2023 by Nadia Baturevich
We visited on Sunday and in the whole store the register only on one floor was open with a huge line up till the middle of the store. We didn’t buy anything because it was not worth waiting on line. It’s 3 story store. Please open registers on all of them .
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July 2023 by Michael Shafer
Hell is waiting in line for 45 minutes at this Zara on a Saturday. There are 2 people at the register and about 50 people in line. Good luck getting help at the men’s section. “Does anyone work here?” I asked aloud. Crickets. This place is like the DMV. Everyone is miserable and nobody speaks English. After paying, exiting the store avoiding the throngs of people was like the Millennium Falcon flying out of the Death Star.
